We love using this product. The only thing we would like to see added is three lines for the description section instead of the current one line with a maximum number of characters. Sometimes client... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Good software but little out dated interface and graphics. Operating is fast even on older slow PC'S. Some functionality seems repetitive and sometimes seems to be going in circles. Waiting for mobile... Vis mer
Selskapet har svart
No customizable ability on forms. Clicking ok after every change or adding items. Pesticide reporting convoluted. No letter merging. Not leaving on last customer. Once in a customer should be able to... Vis mer
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Electronic payments giving some issues on customer ends like setting up an account and getting locked out. When i print/email bills and my printer fails i would like to see a way just to print b... Vis mer
Selskapet har svart
Informasjon om virksomheten
- Regnskapsprogramvarefirma
- også i
- Bedriftsøkonomiske tjenester
- Forhandler av produkter for landskapsforming
- Programvarebutikk
- Programvareforhandler
- Programvareselskap
- Skytjenester
Opplysningene stammer fra ulike eksterne kilder
Lawn Care Business software for Billing & Invoicing, Estimating, Routing, Scheduling, Client Account Management & Contracts, Jobsites & Services, Accounting
Kontaktopplysninger
565 Herrick Road, 12053, Delanson, USA
- (800) 586-4683
- info@adkad.com
- adkad.com
4,2
Bra
198 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Software is okay
Software is okay, not great. Very little customization. Customer service severely lacking.
30. oktober 2019
Anmeldelse skrevet uten oppfordring
Svar fra Adkad Technologies
Hi Ryan, 3 stars are okay, but we want to hear you say great!
Troubling to see your comment about our customer service. I'd like to hear from you, just what went wrong. Our number one goal is customer satisfaction and if someone here didn't meet your expectations, we want to know about it. We do, after all, have a woodshed out back.
As far as customization goes, your right. We try to keep as much functionality with the least amount screens, navigation, and learning. And then do all that at a reasonable price. User customization takes up a lot of extra screens or additional space on an existing screen which can cause clutter and confusion. But we are always open to suggestions .
Sales Agents and technicians were…
Sales Agents and technicians were friendly, courteous and knowledgeable in all areas of the software. They took as much time as we needed to get answers. They also solved a problem right away.
30. oktober 2019
Anmeldelse skrevet uten oppfordring
Svar fra Adkad Technologies
Thanks, Joel. That's us, ye old problem solvers.
Dave was very helpful on the phone
Dave was very helpful on the phone. With some time we got everything working.
Just wish tech support going forward was free.
30. oktober 2019
Anmeldelse skrevet uten oppfordring
Svar fra Adkad Technologies
Hi Lou, Thanks for the review.
Tech support is free with our Dollar Match Program. Buy just 3 paper product items and get free support for 6 months. Our invoice forms and envelopes will save you time and money. So that's a win-win for you. If the paper products don't interest you, Our Silver Support is only $75 for the first year and $40 per year thereafter. We also offer free technical support to our Cloud-based customers, if, going mobile is of interest to you. We do after all have to pay the people that answer the phones. Beware of companies touting they offer free support. It may be email only, a returned call 3 days later, or a complicated ticketing system. Here's a Tip. Always call a company's support line before you purchase their products. That will give you some insight into what you will get when you need help. We give our Premium and Dollar Match subscribers an unpublished phone number that rings directly to the desk of a support technician. How's that for customer service?
Your program has many old or outdated…
Your program has many old or outdated design flaws. You should be able to pro-actively click on the print bills page on how to send invoices, either by email or print. Instead you make that several added steps. Your print bills page should have a summary of a previous invoice. The navigation from one section to another requires too many steps. Invoices should be able to be manipulated in the print bills section without going thru customer maintenance. Changing default dates on print bills is too cumbersome unless you are at the first day of the month. When entering charges, there should be a screen showing previous charges or payments in one of the corners. You cannot write customer notes on the invoices..You allow only two pre-sent lines. You need to update your program drastically. So many more issues
30. oktober 2019
Anmeldelse skrevet uten oppfordring
Svar fra Adkad Technologies
Hi Kenneth,
Thanks for all the feedback. Based on your review I am thinking you are running an older outdated series 6 GroundsKeeper Pro. The series 7 software has an email-print indicator under each customer's account. You can set it to email or print or both. You only have to set this up once and your customer's invoices are automatically sent out via the pre-determined setting. Previous or past invoices sent can be reviewed, re-emailed, or re-printed from the Customer Inquiry screen. The default date ranges on invoicing are preset from the first to the last day of the previous month, because of the vast majority of the company's that bill on a monthly basis. You change the dates by clicking on the calendar controls. Not sure how we could simplify that. But I'm passing your comments over to our programmers. You can also submit a software suggestion on our contact us page. https://www.adkad.com/contact-us/
Address change
The program itself is great. Very annoyed and upset that if I want to change my address or phone number I have to pay a reregistration fee. That’s absolutely ridiculous to me
30. oktober 2019
Anmeldelse skrevet uten oppfordring
Svar fra Adkad Technologies
Hi Matthew, I know it does sound ridiculous but here is the reason why. Maybe this will change you mind.
Our registration process allows the software to be used on multiple computers without having to purchase multiple copies for new or additional computers, being that it is registered to a person, and not to a computer, as is many other software products. This process not only protects our company from software piracy but also protects the end-user from theft of their company data from their employees. About 15% of the address change requests that are processed turn out to be fraudulent due mainly to a partnership breakup, or from a former employee who has decided to start their own business. In this scenario, the person making the request poses as the registered user to be able to change the company info to their own phone number and address. At this point, they can download our free trial restore the data with the new registration number, and now have their own business with your customers to poach. We can only verify that the person making the request is the actual registered user by requiring supporting documentation as proof. The overwhelming majority of end-users prefer this type of registration to protect their data and to avoid having to pay for the same software product multiple times. The $25 fee we charge, recovers only a portion of the actual labor and material costs associated with issuing a new registration number, IE. Printing, mailing, postage, and correspondence.
We do value our customers and regret any inconvenience this may cause.
Works well
Works well. Wish the report that shows account balances would also show last date paid and a phone number.
30. oktober 2019
Anmeldelse skrevet uten oppfordring
Svar fra Adkad Technologies
Great news Ira, The soon to be released series 8 GroundsKeeper Pro Current Balances Screen will now have added; Last payment date, Last Payment amount, and Days since last payment, phone number, and email. Ira, you're a mind reader.
Svar fra Adkad Technologies
Hey Gregory, it looks like you didn't get the memo.
We do have GroundsKeeper Pro on the cloud to access the software via a laptop, Ipad, iOS, Mac, or Android device. We have had this service for many years now, and have just recently switched to a new provider.
You miss out when you don't open our emails. We do offer great deals from time to time, and always send information regarding new products and services.
Product never worked
Product never worked. Despite multiple attempts to get the issue correct.
30. oktober 2019
Anmeldelse skrevet uten oppfordring
Svar fra Adkad Technologies
In Response to - Product never worked. Despite multiple attempts to get the issue correct.
Hi Jared, Not sure why you left us such a bad review. Here is the transcript from the emails that went back and forth in 2018. It's read from the bottom up. For privacy, we have redacted any of your personal information. The conversation led us to believe we had resolved the issues you were having. However, you did not follow up with our offer and solution that you had seemed to be happy with. We don't know what changed your mind but the offer for a free update still stands. Call 800-586-4683. One would think even if you had moved on and didn't want to look back, we would rate better than 1 star for customer service and the offer we made to you. We also noticed your company name has 2 initials which could indicate a partnership or Father & Son business. Is it possible this information never got to the right person despite all of the correspondence coming from the same email address? There is other correspondence from March of 2019 from Fortis Pay, (one of our partners), which they received a reply to a marketing email where someone from your company using the same email wrote, "Adkad Technologies ripped them off". None of this makes any sense to us.
End of Transcript_____________________________________________________
CALLED JARED AT 1:30PM 3/27/18 BUT HE DIDN'T ANSWER - LEFT MSG TO CALL BACK ON 800-586-4683
________________________________________________________________________
JARED WROTE BACK -Give me a few hours
________________________________________________________________________
On Tue, Mar 27, 2018, 9:55 AM Adkad Technologies Wrote- Ok great, what time should we call?
________________________________________________________________________
JARED WROTE BACK- Ok when I get to the office I'll do it. 330XXXXX20
________________________________________________________________________
On Tue, Mar 27, 2018, 8:50 AM Adkad Technologies Wrote: It's unfortunate that you experienced this issue and gave up on the software. Not sure exactly what happened back then but it sounds like a registration error. These errors are nearly always easily remedied. We apologize that it was not resolved and if we had known would have fixed it for you immediately.
The offer for the free update still stands and we would be happy to have one of our techs contact you to make sure that the install and registration go smoothly.
If interested please respond with a contact number and best time to call.
________________________________________________________________________
JARED WROTE BACK- Well number one it never worked, every two days it said we had a invalid code. You would give us a new code then we got two days out of it and same issue. So we just considered it a loss and moved on.
_______________________________________________________________________
On Mon, Mar 26, 2018, 4:58 PM Adkad Technologies wrote: We are sorry to hear that.
What is it about the software that you don't like? Navigation, features, etc.
We notice that you have a very old version 6.3.2
Our latest release has many new features when compared to your current version.
As a show of good faith, we would like to offer this update to you free of charge, (a $130.00 value)
If you are interested please call the toll free number below.
_______________________________________________________________________
From: Jared xxxx [mailto:jared.xxxxxxx@gmail.com]
To: info@adkad.com
In reply to: Subject: Re: GroundsKeeper Pro Update 7.1.1 now offers online bill pay
Sent: Monday, March 26, 2018 4:09 PM - JARED WROTE- Your product is total junk, I regret spending money on it.
Start of transcript___________________________________________________
Software is fine, customer service made me choose a different software
Software is fine, it works, has bugs but you can work arround them. Customer service is horrible. Being a growing business I had to move a few times, obviously had to email support and call them, provide info for new address change. After a few times customer service got fed up with me I guess, "I'm sorry my life is inconvenient for you guys, you made the dumb rules". They would not accept my request and wanted proof of addresses for the past 5 years, copy of statements and more, even though they have all that info already. And at one point was simply told, you should just buy another copy. That was my last straw, I understand being protective of your software, but when they started making up rules as they went, I left it for good. This is not how you become successful by forcing me to buy a software licence that I already have. Never again.
30. oktober 2019
Anmeldelse skrevet uten oppfordring
Svar fra Adkad Technologies
Hi Roman, sorry to see you've gone. There must have been some kind of misunderstanding for this to escalate to this level. The security for our registration process can be a drag but in today's world, it is unfortunately necessary. We have seen a few others frustrated with this process as well. We do feel horrible that you got to this level of frustration. But here is an explanation of our registration change process.
Our registration process allows the software to be used on multiple computers without having to purchase multiple copies for new or additional computers, being that it is registered to a person, and not to a computer, as is many other software products. This process not only protects our company from software piracy but also protects the end-user from the theft of their company data from their employees. About 15% of the address change requests that are processed turn out to be fraudulent due mainly to a partnership breakup, or from a former employee who has decided to start their own business and steal away all of their customers. In this scenario, the person making the request poses as the registered user to be able to change the company info to their own. We can only verify that the person making the request is the actual registered user by requiring supporting documentation as proof. The overwhelming majority of end-users prefer this type of registration to protect their data and to avoid having to pay for the same software product multiple times. The $25 fee we charge, recovers only a portion of the actual labor and material costs associated with issuing a new registration number, IE. Printing, mailing, postage, and correspondence.
We do value our customers and regret any inconvenience this may cause
For me, money wasted
Never even able to use it. Can’t print weekly schedules without tons of paper. Tech support was short and rude. Money wasted.
30. oktober 2019
Anmeldelse skrevet uten oppfordring
Svar fra Adkad Technologies
Hello, Robert. If your reasoning here is for environmental purposes, You can access your schedule from the cloud-based version right on your phone. However, a printed daily schedule sheet will hold anywhere from 4 to 8 job sites and the services associated with it. Not to sound rude, but aren't we talking about, (worst case scenario), 4 sheets or 7 cents worth of paper to go to 16 job sites for that day. Adkad Technologies believes in protecting our environment and offers tools in our software products like electronic billing to help reduce the carbon footprint. We do not believe our software products are causing any environmental damage, nor are they wasting any exorbitant amount of money.
Feeling mixed
Love the credit card interface, check receipts also. Struggle with billing - I need more flexibility - want to select a customer and enter all the dates to bill at once. Can't use the automated processes because my service dates aren't consistent. Also viewing information without having to leave the screen your on. example - view customer inquiry during billing
30. oktober 2019
Anmeldelse skrevet uten oppfordring
Svar fra Adkad Technologies
Hi Greddy, Thanks for the feedback. Did you know you can change the date the services will be posted in the enter charges screen when using the wizzard?
Our software is designed as one screen at a time system. This type of system is less problematic and easier to learn and maintain. In the series 8 software we have added a quick launch menu from every screen to reduce the number of clicks when bouncing between screens.
Excellent billing system for snowplowing
30. oktober 2019
Anmeldelse skrevet uten oppfordring
Svar fra Adkad Technologies
Thanks for sharing. Stay warm this winter.
Great products and customer service
30. oktober 2019
Anmeldelse skrevet uten oppfordring
Svar fra Adkad Technologies
Thanks, Hope to service your company for many years to come.
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