Adkad Technologies Anmeldelser 

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9. nov. 2019

Thanks for the great review, David.
We don't know what we would do without you either. Thank you for your business and support.

Svar fra Adkad Technologies

9. nov. 2019

Hi Mario, sorry you feel that way. Most people find they can learn our software products in an afternoon. Our slogan says it all. "Software doesn't get any easier than this."

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2. nov. 2019

Hi Jamie, Not sure if you are confused about what product you are reviewing. All of our desktop software products are a one-time fixed price. It is not pay-as-you-go unless you are using a cloud-based system with a monthly fee. Sorry you didn't like the software, but we do offer the fully working free trial so that you know what kind of tech you're getting into before you buy it. But try hanging it from your mirror maybe it will find a happy home next to your fuzzy dice.

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9. nov. 2019

RAYMONDS ORIGINAL POST
Very rude customer service ,, you have to pay a fee to gain support , the program makes you invoice customers so you can use alot of ink or of course by there invoices already inked ,, horrible set up I quit using them over a year ago after updates etc cost about 120 dollars every 3-6 months, not worth the money

Adkad Reply
Dearest Raymond, Everybody's entitled to their opinion, but you should be aware that publicly making false claims about a company is considered libel, and is a crime. We do not, nor have we ever charged anyone $120 every 3 to 6 months for updates. The only time we charge for any update is when there is a series change. All updates within a series are and always have been free. Just to set the record straight, here are the dates and update fees for each series over the last 20 years. 1999 series 3 to 4 -Free, 2002 series 4 to 5 -$30, 2007 Series 5 to 6 -$50, 2015 series 6 to 7- $130. Planned update this winter 2019 series 7 to 8 -$100. There have been dozens of free updates between series version numbers.

Your other statement,

(the program makes you invoice customers so you can use alot of ink or of course by there invoices already inked ,,)

I can only imagine is there to either further slander our company, or is formed from a lack of knowledge of our products. All of our software products will print on plain paper or print on our Pre-printed forms. It's a choice, you click the option selector, the software doesn't make you do anything. The Pre-printed forms will save the user a lot of cash on replacement ink cartridges, plus they have a perforation at the bottom check return portion of the invoice for easier separation. Or you can email your invoices and not use any paper or ink. If your interested, you can view our video "Adkad's Billing System In Action"



Raymonds Reply:
You forgot to mention about the fee to gain support , tell folks what that is please.

Adkad 2nd Reply:
I'd be happy to Raymond. It is, however, no big secret or grand conspiracy as you're implying here. All of our support plans, and what you get with your purchase are listed on our website.
Here's how it works folks.
Support subscriptions for live support are NOT mandatory. There are other free options available, like our online Knowledgebase, software help system, and our automated phone support.
Every new customer gets 30 days of free live support with the purchase of any software product, (excluding updates and upgrades). Included with the package is a mail-in form offering $15 off our 1 year Silver Support Subscription, regular retail price $75, and renewals are offered at only $40 per year. The same form also describes our Dollar Match Program which awards the customer 6 months of free live support with the purchase of any 3 paper product items. In other words proceeds from the sales, help fund our support staff. Most people, (especially people who run a business), realize you can't pay a support staff to answer the phone for the next 20 or 30 years from the sale of a single software purchase. As mentioned in our first reply, our paper products will save the customer big dollars on their invoicing costs, so it's a win-win for everyone. Our Cloud-Based customers always get free live support because they are paying a monthly fee. So let's say you email all of your invoicing and you have no need for any invoice forms or envelopes and you don't want to pay for a support subscription. What then? The last option is a Pay-Per_Incident. Rates are $90/Hr. with a $30 minimum charge.
But seriously, when you're talking about your business and your livelihood, is there anyone out there that actually thinks that $60 for the first year, and $40 per year thereafter, is an outrageous price to pay for picking up the phone when you need help?
Just a footnote here, I've heard from other customers who have switched from other software vendors who were paying over $100 a month in mandatory support fees.

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9. nov. 2019

Kenneth, Thank you so much for the great review and recommendations.

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2. nov. 2019

Glad we could be there for you when you needed us. Thanks for the review.

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2. nov. 2019

RICK'S POST
I don’t like that there is a flaw in your program and no one would talk to me until I paid for a plan

Adkad Reply
Hello Rick, There is never a charge for any support call that is reporting a bug in any of our software products. It would be unthinkable and a really dumb move on our part if we did. It would be like charging a fireman for the water he used to put out a fire in your house. If you were charged for a support call, and it turned out to be a bug, give us a call and we'll refund your money.

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9. nov. 2019

Thanks, Rick for the great review. It's never out of our way to help. It's straight down the path to customer satisfaction.

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2. nov. 2019

Hi Dorothy, thanks for your feedback. Our Invoice design is pretty basic and is divided into 3 parts. Summary, Activity, and return payment stub. There is really no world standard on invoice design. If you changed billing systems I could see how your customers could be confused if something that was on the top is now on the bottom. But the most important part of the invoice is the balance due which is highlighted with a larger red font on part 1 and part 3. Kinda hard to miss. Most of our customers love our invoice design because it is so simple and basic, but you are entitled to your own opinion. We are planning on making changes to the Scheduling Screen to speed up and streamline how it works. If you are using the scheduling for simple services like mowing, try using multiple routes instead. It eliminates the need to reschedule due to rain or other unforeseen circumstances.

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23. juli 2020

ERIC'S ORIGINAL POST
First off, I wish that this program did more with account receivable management. It would be nice to have an aging (30, 60, 90 day past due) feature available.
Secondly, I feel duped into having to accept credit card payments for all my customers costing me almost 3% loss in gross income. And when you raise your prices to compensate for the 3%, then the customer is unhappy.
I will be searching for a new billing software provider during the offseason.

Adkad Reply
Wow, Eric, You got it all wrong. Accepting credit cards is 110% voluntary. If you didn't want to pay the credit card processing fees, why did you sign up for a merchant account? You can close the account at any time and it will not cost you a dime. I don't know why you feel duped. Any business expert will tell you accepting credit cards and electronic payments is a smart business move, but no one here, or at Fortis Pay has forced or coerced you into making that move. The rates we have negotiated 2.89% +$.30/transaction are the lowest in the industry and we proudly display these rates. There are no other hidden fees. We're proud of that.

The 30, 60,90 aging. This refers to accrual basis accounting. Our software uses Cash basis accounting which is much more flexible and easier to use and learn. Most small businesses prefer and use cash basis accounting, mainly due to the ease of editing the data.

ERIC EDITED HIS POST
First off, I wish that this program did more with account receivable management. It would be nice to have an aging (30, 60, 90 day past due) feature available. It is very difficult to see who has not paid their invoice in a timely manner. We need to know who to stop servicing once they are past due and I have not found an easy way to discern this information.
Secondly, I feel duped into having to accept credit card payments for all my customers costing me almost 3% loss in gross income. And when you raise your prices to compensate for the 3%, then the customer is unhappy. I was not aware that it was not an All or Nothing scenario. I didn't really want to offer it to everybody, just a select few. So that is why I enrolled into the credit card processing system. I wish that where would be a way to manually decide who's invoice has the how to pay with credit card info on it. It should be easy to do. But Adkad is probably getting 1/4 of a percent of all the transactions processed (ie a kickback), so I do not expect that option to be available any time soon.
I will be searching for a new billing software provider during the offseason.

ADKAD REPLY
Sorry Eric, but you are wrong about the option to select which customers get the CC payment link. When you click the Email and Print button, an option box appears where you can uncheck the "Include Pay Link" option. Disabling the link will eliminate the payment link in the email footer, and or, on the printed invoice. This will leave your customer with a check, or cash only option of payment. We are adding integrated ACH payments in the soon to be released series 8 software which will cost less than 1% which will help your bottom line. We have also added new features to the Current Balances screen which will now show Last Payment Date and Days Since Last Payment. This new feature should help you determine which customers to stop servicing if the current, (Determine Late Paying Customers feature), is not working for you. In the interest of full disclosure here, yes, we do get a kick-back. It is actually about 1/4 of 1/4 of a percent, (.000282 to be precise or 2.8 cents per $100). We need to pay support staff and keep the lights on, and every little bit helps. We have been around for over 20 years, and I hope you would want us to continue to survive to service the thousands of businesses like yours. I hope this new information will sway your decision to not jump ship, and change the 1-star rating you gave us to a higher number. In any event, the best of luck, and we wish you and your business prosperity for years to come.

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2. nov. 2019

Hi James, The majority of our customers feel our support options are more than reasonable. As the majority of our customers pay nothing for support. You purchased GroundsKeeper on 3/23/18 Called us for a refund on 3/26/18 at which point a technician spent 56 minutes going over some operational questions you had, to which at the end of the call you said you may want to keep the software. Then on 3/30/18, you called asking for a refund. A full refund was given to you and during this entire period, you did not pay a single dime for support. Sorry, our software wasn't your cup of tea. I only hope the reason you left was that our software did not suit your needs, and not because there was some misunderstanding about your support options.
Best of luck to you, and your business.

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31. okt. 2019

Hey Tony, you get it. It is all about customer satisfaction. Keep up the good work. We will too.

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31. okt. 2019

Perfect! That works for us. Thank you, Ted.

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2. nov. 2019

Thank you very much for the referral Larry, and for being a long-time customer.

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31. okt. 2019

And rumor has it, you run an excellent lawn care business. Thank you Jarvis

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31. okt. 2019

Thanks, Doug. Great review. Remind me to buy you a sombraro.

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31. okt. 2019

And we have definitely enjoyed working for you. Has it really been 10 years? Wow, time flys. Thanks German.

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2. nov. 2019

Hey Roy, Thanks for the feedback.
Your wish is our command. The soon to be released series 8 GroundsKeeper Pro has all the new features you are looking for, plus a whole lot more. Hope you're excited. We are.
We have also directed Fortis Pay to include new sign-on instructions when the user activates a new merchant account.

Svar fra Adkad Technologies

9. nov. 2019

Hi Ray, Thanks for taking the time to write this review.
Sorry, you had problems finding the help system. Each screen has a menu bar at the top of the page. In that menu bar, you will see the word Help. Clicking on help will open the software's help system which will help guide you through the purpose, functionality, and navigation of that screen. We also have a knowledge base and video tutorials online. We also have a knowledgeable support staff standing by.

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30. okt. 2019

Hi Todd, yes, our software does have an older look to it. But that doesn't mean it is lacking in any modern functionality. Adkad Technologies has been serving the Green Industry since 1997. We have intentionally kept the same look of the software so that there is not a huge learning curve when we release new updates. Our thinking is you would rather be out working, rather than learning new software. The last face lift we did to give the software a modern look was in 2007, and we got a lot of complaints about the new look. People just don't like change. Our intention is to keep our old and current customers happy. Isn't that what a software company should do.