Disappointed at lack of urgency or interest in replacing faulty item
Gave Absolute Snow a go for my Three Peaks kit i am doing at weekend. Very disappointed with their response when i had an issue with hiking trousers that ripped easily. Contacted them with photos and a week after a rather protracted process i am still no longer with a replacement pair, despite telling them i needed a new pair for my walk at weekend. You would think they would just accept they shouldn't rip and offer to replace quickly so i have my kit in time for my walk, but no they weren't that fussed and still not heard back so have to buy new kit instead. Illogical. Nothing like a brilliant Swedish company I used recently for clothes who on receiving information about an item that was faulty, immediately (within minutes) replaced the item and had it shipped in 24 hours, no questions asked. Excellent customer service so they will win my business for all hiking gear not Absolute Snow. That's how to run a business and secure customer loyalty!
Svar fra Absolute Snow
Thank you for your feedback and we're sorry to hear about your experience. Once an issue is raised with our warranty team, we need to liaise with the brand themselves, which can take some time. We understand the urgency of your situation and apologise for the delay.
We can see that you have now received a response and were offered a refund as you have purchased replacements elsewhere. We truly appreciate your patience and understanding in this matter. If there's anything else we can do to assist you, please let us know. We value your business and hope to have the opportunity to serve you better in the future.