Zulily Anmeldelser 2 444

I'd give a zero if I could. I waited over a month for my order, for it to just be cancelled. The customer service team kept providing me with reassurance, and then when it got canceled they said there was nothing they could do about it. They charged me immediately after placing the order and held my funds for no reason for a month ($500). Then when finally getting a refund, I had a pending charge instead of refund, so $1000 of my funds were tied up for a week, until I was finally refunded. One of the worst companies I have ever dealt with. Do not bother.

I know that there have been bad reviews, but I had a package that was never picked up from the warehouse, and the other was delayed. The representatives I dealt with were in constant contact, and checked on my order daily, some times more than once a day. When we realized one wasn't picked up yet, they offered a refund and apologized and continued to track the other order until it arrived. I have zero complaints about Zulily, they went above and beyond in my opinion. I highly recommend them, their customer service department is as good as Disney customer service, and it's hard to beat that - but they came close!!

Highly Recommend Zulily - regardless of the negative reviews, they did not live up to those but were excellent. Hopefully, you will get the pleasure to work with Samir U. He was in constant contact and is amazing.

I ordered a pair of Birkenstocks from Zulily for my daughter’s birthday, and at first, everything seemed promising. Within a few days, I got a tracking number through United States Postal Service showing the package was in “pre-transit.” Yay, right?

Well… not so much. Two weeks later, it’s still in “pre-transit.” Apparently, my daughter's new Birks are enjoying an extended vacation somewhere between “label created” and “actually shipped.” USPS confirmed they’ve never received the package.

I’ve contacted Zulily three times now, and each interaction somehow manages to be less helpful than the last. One representative told me to call back in two days for a cancellation and refund. I waited three, only to be told by the next agent that no one is authorized to do that and I need to wait another week just to see if anything changes.

At this point, I’m not buying the story—or the Birks. It feels less like customer service and more like a scam. It's been 3 weeks now. Meanwhile, I’m out $142 and a birthday gift.

I’ve reported the charge to my credit card company. Buyer beware—this experience has been beyond frustrating. Never again.

I’m still waiting on assistance on a package that was supposedly delivered on 4-16. There was Nothing in the package which was reflected by the post office

I’ve been asked to provide an affidavit but there is no address to return the form

I just want the slip that I’ve paid for but never received!

Purchased the item, it arrived on time.

I can't rate something I haven't received. It was due yesterday. Hopefully it arrives soon.
I remember when zulily sold adorable baby clothes. I haven't ordered from them in 10-12 years. I googled bed sheet sets and zulily appeared so I looked. I found one I liked in pictures so I ordered it over a week ago. While checking my tracking daily I see advertisements of items I may need. They changed each time I checked. The ads were for sex toys! What has happened to zulily? Their shipping sucks, I don't know about the product since it's late but seeing sex toys tells me I'll NEVER shop at this store again! IF I wanted sex toys I'd look for them I don't want them thrown in my face!

UPDATE In reply to their reply.
I've been in contact with zulily customer service already. Samir U has been "looking into it" for 2 days. I told him it's time (9 days since order date) to cancel and send it out overnight delivery using a different carrier. They use Amazon Logistics for shipping. Amazon fails to deliver so customers out of frustration will cancel the zulily order and go on Amazon and order the exact same item only $5 more.
If zulily will not be compliant and reship overnight with a different carrier I advised Samir U I would be in contact with IC3 and file a fraud report against them. I'm done dealing with them.

UPDATE AGAIN: Rather than have a formal complaint filed against them with IC3 zulily canceled my order and refunded my money. Now I'll go on Amazon and oder the same item for only $5 more and with Prime delivery is 1-2 days.😊

FRIENDS AND FELLOW SHOPPERS STAY AWAY FROM ZULILY. THE ITEMS ARE ALL ON AMAZON AND AMAZON DELIVERS!

Have a wonderful day

Numerous emails back and forth on purchase I never received. Numerous different stories on what went wrong. Have started paperwork for attorney general office.
Before Zulily went offline I had great experiences with them, but now they have officially reestablished, it is terrible.

0 STARS.....STOLE FROM ME!!!! I BOUGHT A GIFT CARD FROM PROOZY(THE COMPANY THAT BOUGHT ZULILY IN MARCH 2025) IN JUNE...AFTER THEY BOUGHT THE COMPANY AND THEY ARE SAYING THAT THE 50 DOLLAR GIFT CARD IS WORTHLESS BECAUSE THEY WERE BOUGHT OUT BY....WAIT FOR IT....PROOZY....SO THIS OF COURSE MAKES NO SENSE AT ALL AND IS JUST A WAY TO STEAL FROM ME THERE IS NO EXPIRATION DATE AND THE CARD SHOULD STILL HAVE ITS VALUE DESPICABLE! HERE IS THE REPLY I RECEIVED FROM THEM....AGAIN...PURCHASED THE GIFT CARD AFTER THEY BOUGHT ZULILY: AND I DO NOT UNDERSTAND AS IT WAS AFTER THEIR PURCHASE

Dear Lorrie,

Thank you for reaching out to us, and please accept our sincere apologies for any inconvenience you may have experienced.

We would like to share that since Zulily’s recent relaunch, we are now operating under new ownership and management. This transition is part of our commitment to improving our services, systems, and overall customer experience.

As a result of this change, prior refunds, credits, receipts or outstanding matters associated with the previous ownership are not affiliated with the new Zulily entity. We understand this may be frustrating, and we truly appreciate your patience and understanding during this transition period.

Our team is fully focused on rebuilding and enhancing the Zulily experience, and we are committed to providing improved customer service and support moving forward. We value your business and are dedicated to earning your trust.

Thank you again for your understanding and continued support.

Kind regards,

Kunal W

Manager Customer Support

zulily

I love everything I get from Zulilly and I trust them.

Not the same Zulily as the past. Prices are nothing compared to deals in the past. Shipping is extremely long...2 months to ship? Just not worth the effort for the price and items you receive. This used to be my go to place for kids and adult items. Time to cut the cord.

Zero communication on an order placed in October 2025, sent confirmation of shipment right after order was placed and then….nothing. No order arrived and no response to numerous emails. I used to order from Zulily all the time but not again.

so they grab you with ok prices and emails everyday. I ordered and everything fell in a deep hole. They email with an update with 5 steps and it looks like a week for each step. No customer service chat, No customer service phone number. Took me forever to find a email, but they do not answer that. So the little bit you save is not worth the hassle. If you ever get your product. I knew something was up with they had an up fee to cover returning??? So they can send you absolute crap and you have to pay to have it fixed. I would say this deal is a total scam

Awful. I ordered a pair of sandals because they were much cheaper than retail price. But TWO MONTHS passed and they still didn’t ship. I emailed them and they said they would refund me. This company is a SCAM. They’re banking on their customers forgetting about the order. Be careful.

I ordered Birkenstocks at a good price 2 weeks ago. They have not been shipped & are sitting in nowhereville. I finally disputed charge with my bank & they took care of getting order refunded. I won’t be ordering anything from Zulily again

I had a good experience with Zulily

The Items are very reasonable and the quality of the products are great Please bring back those one of a Kind clothing and accessories products shoes

I got what I ordered very quickly and efficiently!

I would give a zero star if possible. It's a scam company. I asked for a return, it gave me an exchange. I tried to contact their customer service, not available, always hanging up automatically. I will pass on this company, unbelieveable.