Yves Rocher Anmeldelser 

I have been with the company for 5 years by now. I love the products. Very high quality, natural, plant based and really working at least for me. I never had a problem delivering my orders to my own address. However, forget sending a gift to your friend. It is next to impossible. It is a very easy task and other websites have no problem doing it. However, every time you put a different address in delivery section with Yves Rocher, it is a good chance that your order will come to you, not to your friend. It is like Yves Rocher is not interested in spreading the word about their products. And what really puts me down is that they are aware of it. The customer service rep told me the other day that, yes, I know there is a problem, I know the website is convoluted, I apologize but cannot help with anything, I cannot change the address even if the order haven't leaved the warehouse yet, in fact I cannot even say with certainty which address it is supposed to go to. So, based on that, Yves Rocher you are getting only 2 out of 5 no matter how good your products are.

j'essaye depuis ce matin de régler une commande sur leur site internet avec des e-carte cadeau or ce moyen de règlement n'est pas proposé (belle escroquerie),j'essaye de les contacter par e-mail or les e-mail reviennent,j'essaye par téléphone l'option réclamation n'existe pas. je dis bravo les ESCROCS

I placed my first order with them. & I like the fact that, I was offered $15 off my $50 total purchase & the fact that I have a month grace period to pay!

ordered first time anything from Yves Rocher. Didn't like the products and developed rashes on using one of the product. When wanted to return it, was told that the returns cannot be made in store. When I asked why wasn't I notified when making the online purchase, the customer service representative rudely argued and claimed it is mentioned on the website. When searched the website it is nowhere mentioned that online purchases cannot be returned in stores. Emailed customer service people multiple times but no response whatsoever. Very rude, irresponsible, unreasonable and unacceptable experience with this company.

If I could give a zero score, I would. I made my first order with Yves Rocher on Nov 16 and received an email confirmation of my order. After not receiving my order, I contacted customer service on Dec 4. Apparently due to a system error, my order was never processed. I was then asked by customer service whether I would like to have my original order re-ordered. I replied yes.

On Dec 7, I got a email to say that my order is about to be dispatched. On Dec 10, I got an email to say that my order has now been dispatched. Unfortunately, this is a totally different order containing 13 items that I did not order!

I then had to call customer service because the issue is just too difficult to resolve over email. I was told that it was too late for the parcel to be cancelled and there was almost disbelief that an order exists in the system that I did not order. I was told that I can send it back (at my expense but more hassle for me) and my postage would be reimbursed.

But considering that the amount of time that I've spent to try and rectify the situation (and I still don't have the original item that I had wanted to purchase), I really regret having made my first purchase with this company.

Never again!

I am long-term customer - over 20 years. Now I stay in UK so I have Yves Rocher's experience from a couple countries. I made my last order on 31st of July, I paid and received a confirmation email. On 18th of Aug the parcel with ONLY wrong gift has been left with my neighbours and I collected it. I ordered other bag as a gift so I was very disappointed! But worse came only...

Because I did not have my main parcel the first claim has been made by on-line Customer Service on 21st of Aug, the second one on 24th of August and I have copies of both complaints but I DID NOT RECEIVE ANY ANSWER!!!!
Additionally I have checked the order tracking and the Hermes' (courier) website shows:
'19/08/2015 15:04 Delivered to Secure Location' - what it is means??? - I do not know!
Where is this 'Secure Location' ???? - again, I do not know !!

Today I sent the complaint number 3 !!! Maybe this time somebody will wake up and answers... Who knows... ???????

I love that this company used plant based, natural ingredients, is eco friendly and gives free gifts to there customers. I've been ordering from Yves Rocher (Canada & US) website & catalogs for years, there one of my favorite places to buy bath products. I've ordered Facial Masks, Exfoliators, Lotions, Hand Soaps, Skin Tightening products, Foot/Hand/Nail care, Body Washes, Lipstick, Eyeliners and more. My favorites are "Les Jardins De Monde" Bodywash in Brazilian Watermelon, Florida Grapefruit, Florida Orange, Africa Shea Butter & Provence Lavandin (Lavender) they work & smell amazing!!! Love there hand soaps, my fave was (Red Pepper and Tomato Basil, sold out) I can't wait for them to bring them back again. There Apricot Fruity Scrub, Peel Off Mask and Clay Pore Clearing Mask, work great and didn't irritate my sensitive skin. I love there Waterproof Eye Pencils in Turquoise & Violet, bright, amazing color, lasts all day, great for summer. SOS After-Sun Cooling Gel is wonderful after a day in the sun, soothing and smells great. I also love to get there 15pc Samplex with French purfumes, lotions, makeup and face stuff, I love them for myself or to add in gifts or cards for friends & family :)

Le cadeau annoncé, n'était plus disponible, mais aucune information n'est donnée lors qu'on passe a commande ou postérieurement (et pas par manque de temps). Sachant que c'est pour recevoir ce cadeau que j'avais passé la commande, sinon, je serais allé dans un magasin (et pas forcément chez Yves Rocher).
La livraison en 48h c'est un autre mensonge; la commande passé dimanche, n'a été traité par Yves Rocher que mercredi, c'est finalement la poste qu'a bien livré en 48h.... inadmissible§ Encore une fois, si j'aurais su que je ne recevrais ma commande que vendredi je serais allée dans un magasin.
C'est la dernière fois que je passe commande chez eux.

rien à redire, excellent rapport qualité prix.

Les produits sont de qualité et le service est rapide! A recommander!

I wrote this in English so that everyone can understand my review, not just the French. I'm a loyal customer of Yves Rocher, even my mother has been using their products since dozen years ago. It's a family product for us! But recently one incident has made me feel disgusted with their service and I've been reluctant to order from them again! My story: I ordered NINE shopping bags from them. On the website the bag is purple, flowery and so pretty. I intended to give the bags as a souvenir for my party, along with some mini parfumes of Yves Rocher that I had bought. I was so shock when I received nine shopping bags in GREEN, not purple that are so plain, no design at all, with just yvesrocher brand written on it which is so HUGE and so UGLY. As if I got the bag for FREE, not something that I purchase. I complained to their customer service, and they sent me an email just once, simply by saying the products that I had ordered were out of stock. That's it, no solution offered or anything! I replied to them and said:

1) According to the Law: Product sold on the website (distant selling) MUST comply with the description
2) They promise on their website that if any product is out of stock while an order has been placed, they are engaged to contact the customer to let us know before shipping, and I NEVER received any confirmation from them about this.
3) On their french website, until today (8 october) they still put the purple bag instead of the green one, although they said it's already out of stock! So, do they intend to lie and confuse more customers?

Now, for three days they've been ignoring my messages! I felt so disgusted with their unkind intention to my problem. The amount of my order might not be much just several euros, but it's the cheated feeling that I regret so much as I've been their loyal customer for years even when I lived in Germany, I'd been using their products religiously! It's not how much money I spent for this order, but the fact that I ordered something that I really WANT and received something else that I DO NOT want. It's like you order the SO ELIXIR Purple parfume but got instead the SO ELIXIR White. There's a big difference! They just keep buying my time and not even offer a change or a return, just so I will pass my right of 14 days. Worse, it's their fault, not me, but they do not want to be held responsible. They have the WORST customer service ever.

Je suis cliente Yves Rocher boutique depuis des années et Internet plus récemment.
Le site est agréable et les offres proposées très intéressantes. Les produits sont toujours conformes à mes attentes, les délais de livraison rapides et leurs conseillères clientèle vraiment très professionnelles ! A conseiller !

Merci Yves Rocher !!
Que ce soit pour le choix des produits, pour les prix, pour la qualité, pour le service client ou l'envoi : je ne trouve rien à reprocher à l'enseigne !