Yves Rocher Anmeldelser 

Awful company providing terrible products! Moreover, Director of Yves Rocher Vostok - Bruno Leproux is a ducking corrupted bustard! How much you were paid for Navalny case? Why are you in France now, bustard?

Pour mon anniversaire (25/01/2021), mes enfants m'ont offert un soin visage hydratant à l'Edulis au Yves Rocher d'Argenteuil. N'ayant pas indiqué de préférence au niveau de l'esthéticienne, je suis passée dans les mains d'une alternante. Et quelles mains ! quelle poigne devrais-je dire ! Ce soin n'a en rien été bénéfique pour moi, l'extraction des comédons comprise dans le soin a été une torture puisqu'avec les règles sanitaires en vigueur, le jet de vapeur est proscrit. J'ai eu des marques sur le nez, là où cette personne a le plus sévi, des rougeurs sur le front.
5 jours après, ma peau réagit encore....
La pose de serviettes chaudes pour ouvrir les pores et celle du masque ont pris beaucoup de temps par rapport au modelage qui, lui, a été expédié (2 minutes tout au plus, des mains pas synchros sur le visage...). Tout ça pour la somme de 55 euros quand même avec des prestations supprimées en raison du Covid (pas de massage capillaire, le soin n'a pas été étendu au buste, pas de vapeur pour faciliter l'extraction des comédons, pas de remise en beauté).
Moi qui voulais me détendre c'est raté et surtout je n'en ressens aucun bienfait visible sur ma peau malgré la promesse sur votre site. Hormis les marques et rougeurs.
Heureusement que le masque est obligatoire finalement !
Yves Rocher c'est terminé pour moi. Je n'y retournerai plus.

Votre descriptif très vendeur :
1h de bien-être, 24h d’hydratation non-stop
Profitez des fabuleux pouvoirs de l’eau cellulaire d’Edulis, précieuse source d’hydratation continue. Après la brumisation du Sérum concentré en eau cellulaire, le Masque Crème ressourçant se transforme en une texture soyeuse qui fond sur votre peau sous le délicat modelage de notre esthéticienne. La pratique de ce soin est conforme aux mesures sanitaires en vigueur.
Quand faire ce soin ?
Lorsque votre peau tire, est sèche et inconfortable.
Bénéfices
Gorgée d’eau, votre peau retrouve douceur, souplesse et éclat. Retrouvez le confort d’une peau hydratée en continu.

Impossible de mettre zéro étoile ...
Commande passée le 8 décembre, le samedi qui suit nous recevons le colis a premiere vu trop petit pour contenir le commande (lot cadeaux de noël) à l'intérieur uniquement les produits gratuits reçu en cadeau aucune information sur le reste de la commande. On appel le service client, la personne me dit qu'elle remet l'article en expédition je vois bien la ligne apparaitre dans mon suivi de colis.
Une semaine après pas de colis, la ligne de commande a bien entendu disparu. Après trois appels, avec toutes des versions différentes, l'article est indisponible et en plus notre paiement n'est pas validé (on en parle du débit sur notre compte ?), à 6 jours de Noël pas d'info, un remboursement qu'on ne sait même pas quand il aura lieu pas de confirmation par email... un service plus que déplorable !

Great botanical products with real results. Have used for years. They are mild yet very effective in the formulations and many of the products are completely natural. A pioneer in natural skincare.

Je suis surprise de voir des avis aussi négatifs sur la marque. Perso je n’achète mes produits de beauté que la bas. J’aime leur engagement pour l’environnement et surtout la qualité et l’efficacité de leur produit.

Like their products but unfortunately here in USA I won't recommend doing business with them. I ordered 3 times in 2020. First package came 2.5 pounds lighter, missing products. Several emails and phone calls later i got my missing products a month later. Second package surprisingly came quick. No problems. Third one I never received.. yves rocher in Europe holds some standards, nice stores, good products. Here its some kind of a joke. Customer service practically does not exist. Do not waste your time

I have been a customer of Yves Rocher for 20 years. I live in Canada and place all my orders on line once I receive the monthly order line up. I use the whole line of products. Never have a rash or redness. I believe in natural products. I hope this survive the Covd-19 issue and continue to make their products. I have no problems with the on line ordering. Get me notifications as soon as I place my orders receive my package via parcel post in a reasonable time frame. I enjoy the sales and free offers. Makes the use of the products affordable.

Bonjour
Moi qui est une peau fragile et sensible je me suis toujours servi des produits depuis plus de 40 ans j'y suis fidèle et même si je ne les prends qu'en promotions car tout n'est pas facile .
Je ne pourrais plus m'en passer tout simplement.

I have been an Yves Rocher customer for over 30 years. I have spent thousands of dollars on their great products. The last few times I ordered it has been a nightmare trying to buy their products! They tell me they can't place my large order (over $200.00) on a credit card. REALLY? I am ordering online. How do they expect me to pay for the products? UNBELIEVABLE!! I never thought a company would refuse to take my order because I was spending too much money! WOW! What is going on with this company now???????

Yves Rocher will torcher you. By not answering the phone, it will ring for 10 minutes and get disconnected. The rude girls that work there DO NOT do their jobs right. They have went to hell! Everyone needs to report them to the BBB. You can call the BB to report this lousy company

Awful Experience - i place my on the 10th of December. The Website say ship within 2 days receiving within 4 days if not in a remote area. I live in Denver, today is the 23rd and still have to receive my order.
Called customer service:
first time i call 4 days after i place my order - your order will get shipped today. Next day, nothing, neither the following.
I decide to send them a message through their portal. No response.
I called back and Customer Service told me your order will be shipped today. No shipment was made till 2 days ago.
Today is the 23rd and still in transit. They lie - i hate lies. Just say the truth so we don't have to keep calling and asking where is the order.

Received their catalogue and decided to order online. None of the discounts were applied. Ended up phoning customer service to place the order. They do not follow up with an email so if you want to track your order online it is impossible to do, as you don't have a "customer number". You have to call customer service. I have been waiting almost 2 weeks for the order I placed. Called Customer Service (which is another nightmare) and they told me that it had been shipped over a week ago and to wait.

I discovered Yves Rocher year 2006 when lived in America.Moved to UK and become their costumer again. Placed orders every month. Love their products. Now running out my favourite night cream and foundation,can’t find anything like it anywhere 😒. Cleared out eBay 😂
Sad they’re not in business

For 3 year I'm using they shampoo I absolutely love yves rocher

I called and asked to speak to someone who would listen my complain about the packaging of a product. I was informed that there was no one there but I would receive a call in 48 hours. First of all that is unacceptable. I have a product named Masque Eclat Radiance Mask. The back of the tube is pink with small print directions written in faded white. There is no way I can read it and can therefore not use it. Dumb choice of color and print combination and lousy customer service.

Customer for years. Was sad when they left Ireland but I moved to Scotland and found them again! I loooooved their mail order. So sad to lose them again. Come back to the UK!!!

It is almost impossible to reach a customer representative at Yves Rocher in less than 30 minutes. Every time you call. And even after addressing the issue with their customer service, all you hear are excuses and nothing is done. Being a customer for more than 15 years I know that in the last 2-3 years this is their way of doing nothing to improve their customer service. You are encouraged to go online. That is exactly what I do but sometimes you need to speak to one of their representative.
Extremely disappointed in the stories they make up instead of fixing the problem and work towards true customer satisfaction.

I have been their customer since 2016. I love their perfume even though the scent does not last long on me. I also like their Gel Effect top coat because it looks like a gel polish on your nail and the free gifts. What i do not like about them is their customer service. Pray that you don't have to contact them for anything. The people handling the phone are very rude and will sometimes hang up on you with no apology and without calling you back. I called them today to place an order and the lady hung up on me, i called back and reported the issue with the next person who answered the phone and she said "whatever" and that i should just continue with my order by telling her the item number. I had to drop the phone and this will be my last transaction with them.

A complete Scam! I bought something from Yves Rocher Cap-Sud located in Abidjan Cote d'Ivoire on Saturday March 9th at 6pm, went to the store because on yves-rocher.ci there is a sale for 30% off (22,400 FCFA vs. 15,700 FCFA). Went to the store, everything is in original price, I thought the sale ended, bought the product, went back to my hotel (i'm a foreigner traveling without a working network on my mobile), and checked their website again, it was still on sale on the website. Unfortunately there is no online store so I couldn't purchase it on the website at the discounted price. I went to the store today (march 12th), showed them proof that the website had the product on sale, they refuse to compensate me for the difference in prices, saying the website isn't updated. But it is not my (the customer) fault, it's a miscommunication between the store and the website, but they're asking the customer to pay for yves rocher's mistakes, which is completely unreasonable. All they're willing to offer is a store credit for the products I bought, so that I can buy something else from them. But I only want what I bought from them, which is over-priced according to the website.
1. There's no terms and conditions written on the receipt saying no return is allowed.
2. Mis-communication between the website and the store. I emailed Yves Rocher customer service on March 9th, the price on the website was "corrected" on March 11th Monday. They're asking the customer to pay for their mistake
3. their rationale is that when I paid for the product I accepted the price. That is because I thought the sale was ended, but apparently it wasn't according to their website.

Nice products and good value but they lose all value to me in product delivery. Thin boxes and complete lack of packing material plus too many products dumped into boxes too weak and small for the load. Products arrived in less than perfect condition, sometimes damaged beyond use. Add insult to injury, they do not respond to electronic requests for help AT ALL. Telephone wait times are 15 to 30 minutes and their agents will treat you poorly. Photo below are just the most recent shipment. Not the first with issues