X Rocker UK Anmeldelser 

Panel delivered faulty. Reported it
But nobody has got back to me to rectify

Terrible customer service, unable to get responses to emails, phone lines are off, no one replies on social media either

The item I received was good quality but I mistakenly ordered the junior gaming chair. Delivery was great but I’m still trying to have the item picked up for return & get a refund. They initially acknowledged this request but I’m still waiting to hear from them & that was 3 weeks ago. Very disappointed & will not be purchasing from this company again.

Update (11th June) ….. I received a call from Gareth a few hours after I left my review. To say I didn’t respond to your emails is a lie, you never sent me any emails to resolve the 2 queries I sent to you via email.
Gareth has been intouch & is hopefully going to resolve the issue. Thank you.

Very good quality and easy to put together

The delivery took too long, but other than that it was really good

Good comfortable bed easy to set up and fits perfectly in my room and quick delivery

Very hard to get in contact with this company. There's no online chat or phone number. You have to fill in a support form and then wait... and wait... I've been trying to return an item, two weeks in, not a word.
Added:
In reply to XRocker. The only reply I received was a ticket number saying someone would be in touch. They haven’t been. In response to my review, you’ve sent me another ticket number. So still no reply from an actual human telling me how to return my item.

Great bed what a mattress

Great product…….. but customer service is a complete joke. As long as you don’t need to contact the company for any reason you’re fine.

Spent over £600 at Christmas ran into issues. Didn’t get any help at all. Don’t answer the phone, don’t reply to emails, don’t respond to messaging them through Facebook etc. 6 months later and I have yet to receive one single response. I have tried to contact them over ten times.

So you only respond when a review is left? Just goes to prove how bad the customer service is. I’m not the only one this is happening too. Clearly there is a bigger issue that needs to be addressed. I have email, called, messaged through Facebook. Even left comments on Facebook and I’ve not had a single answer. But leave a review and you say you have reached out. All you have done is raise a ticket for someone to get back to me in 5 days. Do you know how many times I have been told this. No one will get back to me within 5 days. It’s been 6 months……. And still no response.

Ordered a gaming desk, unfortunately there was some damage and the LED's didn't function. I submitted a support ticket on 14/05/26. They state in the automated email that their response times are up to 5 working days. I waited until 24/05/26 and still no response, so submitted a further request for a refund. To this day there has been no response to either tickets, now I have a faulty table that I don't want, very disappointed.

Took delivery of the XRocker gaming loft bed with RGB lighting system. Delivered on time in perfect condition. My son loves his XRocker setup that includes the matching XRocket gaming chair.

I ordered the gaming table in good faith, but while assembling it we discovered that a part was missing. We contacted the company immediately, but to this day we have not received any response.
We are now stuck with a £120 table that we cannot fully use. The customer service has been very poor — there is no phone number on their website, only a contact form, and we have no idea if or when they will ever get back to us.
Very disappointing experience.

No customer service basically, no phone number. Some screws unusable.

Ordered a bed in March was delivered to wrong address contacted x rocker who said they were unable to change address and it will be returned back to warehouse for a refund. It is now May and we are still waiting for a refund we have emailed them and tried calling them to chase but no replies phone lines are never open and no one replies when you contact them through the website will never purchase from the again

So submitted another form 29th May after speaking to the AI bot on the website she confirmed that we were due an outstanding refund it has now been 5 days and still not heard from x rocker phone lines are not working either

Awfu awful company

Stunning bed for the boys room! They love it very much too!

Ordered an Oracle LED Gaming Bed directly from X Rocker. We have encountered multiple manufacturing/fitting issues during assembly, including alignment problems and components not physically fitting within the frame dimensions.

Support ticket 186660 was raised over 9 days ago with photos and evidence attached, however we have not yet received a response despite follow-up attempts and attempted phone contact.

We are hopeful X Rocker will resolve this and will update this review accordingly.

I purchased the X Rocker Electra Bedside Table with Wireless Charging (Black) through Amazon UK, and I am extremely disappointed with the quality of the product received.

The LED lighting system is defective. The colours are inconsistent, uneven, and clearly malfunctioning instead of displaying a smooth and uniform lighting effect as advertised. One of the main reasons for purchasing this bedside table was the gaming LED feature, so receiving it in this condition is unacceptable.

After fully assembling the furniture, it became obvious that the LED system was faulty, which made the entire experience stressful and frustrating. For the price paid, I expected significantly better quality control before dispatch.

I contacted X Rocker UK support on 24 May 2026 and was assigned Ticket ID 186995, but this situation should never have happened in the first place.

The overall quality does not reflect the premium image shown on the website or Amazon listing. Based on my experience, I would not recommend this company unless they improve their quality inspection and customer support process.

Fast delivery, easy to assemble and great quality.