Bought mid sleeper for my 9 year old with tv bracket attached which was perfect for his small room. He absolutely LOVES it. Looks really cool in his room, needed 2 people or at least someone a bit DIY... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Asked for help and support within 24 hours response came through Great customer service to a high standard Offering a solution to my issue A shout out to Britney, Gareth and Sophie' aswell as As... Vis mer
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Ordered a gaming bed with mattress 2 days ago, the bed has arrived but no mattress hasn’t. It doesn’t specify on the website that mattress isn’t shipped with the bed. Sent email and rang customer serv... Vis mer
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I Bought a gaming chair for my 10 year old son after he had an xrocker junior one since he was 6 so it was time for an upgrade to adults one that he could use for his gaming laptop as well as console... Vis mer
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Informasjon om virksomheten
Om X Rocker UK
Skrevet av virksomheten
About X Rocker UK
By Gamers, For Gamers.
Celebrating over 20 years of success in the industry, X Rocker is renowned for redefining home entertainment for gamers across the globe.
Our Mission
Making gaming accessible for the whole family is our mission. With X Rocker's huge product offering of gaming chairs and desks, to the world's first gamer beds, there's something for everyone to enhance their gameplay experience. As always, design and innovation are at the forefront of our vision as we continue to push the boundaries of gaming furniture in today's global market.
Game on.
Next-day delivery available from £9.99*
Thanks to our trusted delivery partners, we can deliver across the UK with free and fast shipping available on all products. T&C's apply.
Kontaktopplysninger
Ace Casual Ltd. Bradford Road, HD6 4DJ, Brighouse, Storbritannia
- 01274 683109
- www.xrocker.co.uk/pages/support
- xrocker.co.uk
4,2
Bra
9k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 23 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av to uker
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
I had a slight problem with receiving…
I had a slight problem with receiving my delivery but I understand it was a third party and not directly Xrocker UK. Sophie Tyler from Xrocker was brilliant in dealing with my issue and very prompt in helping me resolve this. She’s an asset to you Organisation!
16. juni 2026
Svar fra X Rocker UK
Hi Zoe!
Glad to hear that you had a positive experience with the customer service department. We hope you enjoy your product and if you need anything else, please feel free to reach out!
Kind regards,
Sophie
Abysmal
Customer service times are abysmal. 10 days to hear a reply.
I just wanted to know two things. Do they have spare parts and how much are they. After going backwards and forwards over the span of 5 weeks, asking for proof of purchase and warranty etc.( my chair being over a year old is out of warranty) I was told in the end that there is no way to purchase spare parts. I was told they are currently “looking in to it”.
After operating for 20 years, you would expect them to sell spares at this point.
I’ll be going to secret labs for my next chair.
22. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra X Rocker UK
Hello Adem,
Thank you for the review. We are sorry that your experience with our customer service department was not to your expectation. Unfortunately, due to a limited number of spare parts if a product is out of its warranty period by 1-2 years or more, we are unable to service these.
We are constantly reviewing our processes and services, and the purchasing of spare parts is something we hope to achieve in the short term.
If you need anything else from us, please feel free to reach out and we are happy to help where we can.
Kind regards,
Sophie
Svar fra X Rocker UK
Hi Liliya
Thank you for the review! hope you continue to enjoy your product.
Kind regards
Gareth
Absolutely useless
Absolutely useless, I have emailed many times. Got one response off Gareth and then back to being ignored. I am trying to get my sons faulty led light in his bed sorted but they couldn't careless
15. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra X Rocker UK
Hello Denny
Thank you for the review and i apologise that we couldn't get to you sooner. I hope the solution discussed over the phone just now works for you and if you need anything else i have provided my direct contact to assist in future.
Kind regards
Gareth
Decent bed for a teenager
Hi, we had a few issues, 1 with the matress and one with the bed gas struts.
However the matress issue was resolved quickly and they are sending out new gas struts as others did not work properly for the ottoman bed lift .
The bed itself is great and our child loves.
11. juni 2026
Svar fra X Rocker UK
Hi!
Glad to hear that we were able to help, please do let us know if you need anything further!
Kind regards
Gareth
Great company good choice of products.. delivery company let's them down
I'm only given 4 stars due to delivery issues. I ordered a ottoman bed very heavy parcel, should have been a 2 man job, but was only 1 delivery guy who left my parcel in entry way of the flat. I went out to ask him to help me upstairs as I live on my own with my kids and couldn't lift the 2 heavy parcels he refused said he was behind on deliveries. Anyway that was the bad side on a plus I love the X rocker products so does my son he has the whole collection of drawers tv unit bed etc in his room he loves that they all light up. It's a shame that the delivery company was so bad as that reflects on your experience. The company itself are great custom service was fantastic they responded straight back to me when I contacted them. I hope they manage to get through to the delivery company about these issues. If it wasn't for this would have been 5 star.
1. juni 2026
Svar fra X Rocker UK
HI Angela
Thank you for the review and for the detailed feedback for our courier partners. We will of course be communicating these to our delivery partner as we fully appreciate that this reflects on our operation. We will use this feedback to help in improving our services going forward.
Please do let us know if you need anything further at all.
Kind regards
Gareth
5* I reccomend this brand 1000%
Techy design godd gamer e sport vibes. Delivery service came within 2 days. The quality is excellent. I reccomend so much if you want a good durable gamers furniture. 10/10!!!!!
17. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra X Rocker UK
Hello Adnrzej
Thanks for the review! We are happy to hear that everything went well and you are enjoying your chair. Let us know if we can do anything further for you!
Kind regards
Gareth
Good quality and happy buy desktop that…
Good quality and happy buy desktop that I am looking for.
17. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra X Rocker UK
Hello James, thanks for the review! Glad to hear that you are happy with the desk!
Kind regards
Gareth
The bed itself is good quality, but....
The bed itself is good quality. However we had a few significant issues people should be aware of.
The small double is advertised as being suitable for a 43" screen. The bracket will only take an m6 bolt not an m8 so isnt suitable for 43". We had to buy m8 to m6 reducers for the tv as a result! Not good enough.
We ordered a bundle with a mattress. The mattress didnt arrive so put a damper on my sons birthday. 2 days after raising support ticket I had to phone for an update yo be told the mattress is delivered separately by another company... I was then told it might take the other company 'a few days to find it' almost as if it wss my fault. We got another one separately delivered within a day via a third party, and im still awaiting my refund.
Great bed, but poor otherwise. The bed as a general item is the only thing saving this from a 1 star
26. mai 2026
Svar fra X Rocker UK
Hello Michael
Thank you for the review. We are sorry that you had a negative experience with us. It is not something we strive for and we hold our couriers and supplying partners accountable when we receive feedback like this.
The small double is advertised as suitable for a 43" screen, which is correct, the Vesa mount bolts for the majority of 43" TV's are equipped with M6 fixings, which is why this size was chosen. as you have mentioned, should the TV be one of the few that use M8, a reducer can be used to affix this to the tv bracket. Nevertheless, we will be reviewing this in line with new TV trends to ensure that this remains correct.
We apologise for the delay in the shipment of your mattress and will be reviewing this with our courier as a feedback point. Regarding the refund for this, i can see this was processed correctly. However, as per normal refund process, this will take 5-7 working days from the point of refund for this to process fully.
Please reach out to us if you need anything further.
Kind regards
Gareth
Would give this company 0 stars if I…
Would give this company 0 stars if I could! Bed arrived damaged and couldn’t get in contact with the company they finally sent replacement parts 2 months later after we had to pay someone else to fix my son’s new bed as he was so upset! No apologies they said we could have a partial refund this also did not happen so now we are out of pocket! Terrible customer service would never use this company again
17. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra X Rocker UK
Hello Mary
Thank you for the review. I have checked our previous communications and we apologise for any delays you experienced regarding the resolution.
However, i do not see reference to a partial refund that you mentioned. I can see my colleague offered a 10% goodwill gesture against a future purchase, So it is possible that these are one in the same?
If you need anything further, please respond to your latest ticket and we would be happy to discuss further to ensure any issues are finally resolved for you.
Regards
Gareth
Really nice gaming bed
The bed is really good and it’s really sturdy
15. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra X Rocker UK
Thank you for the review! We are glad you like the bed and it meets your needs!
Kind regards
Gareth
Svar fra X Rocker UK
Thank you for the review! We are glad you like it!
Kind regards
Gareth
Sturdy bed would recommend
Sturdy bed would recommend. X
13. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra X Rocker UK
Great to hear that you like the bed!
Kind regards
Gareth
Svar fra X Rocker UK
Thank you for the review! Glad you like the chair
Kind regards
Gareth
Svar fra X Rocker UK
Hi Steven, glad to hear that you like the chair!
Kind regards
Gareth
The quality and delivery was amazing…
The quality and delivery was amazing and the bed everything itself looks amazing
9. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra X Rocker UK
Hello Cieran
thank you for the review! we are glad everything went well. Please let us know if we can help again in the future
Kind regards
Gareth
Ordered twice first one came with…
Ordered twice first one came with missing part. And second one came damaged. Contacted customer services they reached out directly over the phone and resolved the issue immediately. Thanks Gareth.
1. juni 2026
Svar fra X Rocker UK
Hello Sana
I'm glad to say we managed to get into contact to resolve this directly with you today. Please do reach out if you require anything else.
Kind regards
Gareth
Cheaper than other retailers reselling…
Cheaper than other retailers reselling the brand so really happy with that. Good quality product. Quick shipping
27. mai 2026
Svar fra X Rocker UK
Hello Steph
Thank you for the review! Glad to hear that everything went well with your purchase, we are always here if you need further assistance.
Kind regards
Gareth
Quality and visual 👌 most beautiful 😍
Quality and visual 👌 most beautiful 😍
6. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra X Rocker UK
Hello Marcin
Glad to hear you like it! Thank you for your review
Kind regards
Gareth
Really good chair to build easy…
Really good chair to build easy assembly 😀 kids live them both🫡
7. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra X Rocker UK
Hi David, Thank you for the review and we are glad the kids like the product!
Kind regards
Gareth
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