The costumer service is a joke, they respond but they don't read your message just send a standard message back not answering any questions, I ordered my phone case 28 Sept, I still done have my case... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Ich hatte eine Reklamation, die ich schriftlich mitteilte. Sehr zeitnah bekam ich darauf eine mir sehr entgegenkommende Antwort mit der Zusage für schnellen kostenlosen Ersatz. Alles lief völlig unkom... Vis mer
Ich habe ein iPhone 13 und seit mehr als 2 Jahren ein und dieselbe Hülle. Vor Kurzem ist mir mein Handy 4 Stockwerke tief den Fahrstuhlschacht heruntergefallen und was soll ich sagen, mein Handy ist... Vis mer
Do not order from this company!!! They claim on their website that items are in stock, and make excuses about why delivery hasn’t happened. I’m still waiting, 2 weeks later for my phone case, and just... Vis mer
Informasjon om virksomheten
Kontaktopplysninger
Hasenheide 12, 10967, Berlin, Tyskland
- support@xouxou.com
- xouxou.com
2,7
Under middels
1k anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har ikke svart på negative anmeldelser
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Very happy with my new case
Very happy with my new case, I love how easy it is to clip on and off the strap. I had a question about delivery, and they responded right away. Thanks Florin for the help!
1. mars 2024
Anmeldelse skrevet uten oppfordring
Svar fra XOUXOU
Dear Jon,
that's fantastic to hear! We're thrilled that you're loving your new case and finding it convenient to use. We're always here to assist you, so don't hesitate to reach out if you need anything. Thank you for your kind words and support! 😊👍
Love it
Love it! Design is outstanding and functionality mindblowing, I didnt know I need it. Delivery was good when it comes to EU. Customer service is excelent. Will come back for more XOUXOU necklaces!
26. februar 2024
Anmeldelse skrevet uten oppfordring
Svar fra XOUXOU
Wow, we're thrilled to hear that you're blown away by both the design and functionality of our product! 😄 It's always a pleasant surprise to discover something you didn't know you needed. We're delighted that your delivery experience was smooth and that you found our customer service excellent. Can't wait to welcome you back for more XOUXOU necklaces – we promise they'll be just as awesome! Thank you for your kind words and support! 🎉😊
Zeer slechte kwaliteit voor de prijs…
Zeer slechte kwaliteit voor de prijs die je moet betalen! Product was na een week al aan het afslijten.
30. desember 2023
Anmeldelse skrevet uten oppfordring
Svar fra XOUXOU
Beste India,
Bedankt voor uw feedback. We vinden het jammer dat u niet tevreden bent met de kwaliteit van ons product. We streven ernaar om hoogwaardige producten aan te bieden die aan de verwachtingen van onze klanten voldoen.
Het spijt ons te horen dat het product al na een week begon te slijten. We nemen uw opmerkingen serieus en zullen ze meenemen in onze verdere productontwikkeling.
Als u nog vragen heeft of als we u op een andere manier van dienst kunnen zijn, neem dan gerust contact met ons op via support@xouxouberlin.com. We kijken ernaar uit om samen een passende oplossing te vinden.
Met vriendelijke groet,
Klantenservice XOUXOU
Fast shipping
Fast shipping, great quality product, more expensive than other options but you can tell the quality is much higher
1. mars 2024
Anmeldelse skrevet uten oppfordring
Svar fra XOUXOU
Dear Mark,
we're thrilled to hear that you received your order quickly and that you're pleased with the quality of our product! 😊 Thank you for recognizing the value in our craftsmanship – we appreciate your support! 🚀👍
Schlechter Kundenservice und mangelhafte Ware
Habe beschädigte Ware erhalten, soll diese auf eigene Kosten zurücksenden und bekomme auch nur den reinen Kaufpreis ohne Versandkosten erstattet. Sehr ärgerlich und absolut schlechter Kundenservice. Ich würde dort nicht wieder bestellen.
29. februar 2024
Anmeldelse skrevet uten oppfordring
Svar fra XOUXOU
Hallo Stefanie,
es tut uns aufrichtig leid, von den negativen Erfahrungen zu hören, die Sie mit unserem E-Shop gemacht haben. Ein erstklassiger Kundenservice hat für uns oberste Priorität, daher ist es enttäuschend zu erfahren, dass wir das Ziel verfehlt haben.
Wir sind bestrebt, die Dinge richtig zu stellen und unsere Prozesse zu verbessern, um in Zukunft einen reibungsloseren Ablauf für alle unsere Kunden zu gewährleisten. Wir haben Ihnen den Kaufpreis bereits zurückerstattet, und Sie müssen das defekte Produkt nicht zurückschicken.
Wir hoffen, dass Sie uns in naher Zukunft dennoch eine weitere Chance geben werden.
Wir danken Ihnen, dass Sie uns auf dieses Problem aufmerksam gemacht haben und bedanken uns für Ihre Geduld und Ihr Verständnis.
Very poor customer service
I do not recommend this e-shop because of very poor customer service and incompetence of worker called Gülsen. First, she lied that the paid package is on the way. After 3 weeks of waiting she said that they are not able to track the package but I found out that DHL never got delivery details of my paid order. I asked what are the next steps, after several days I had to send written confirmation that the package wasn’t delivered to me. After 4 weeks nothing but arrogance happened. I am sure I would order some more cases but thanks this customer unfriendly experience I am convinced I never will. What a shame!
27. februar 2024
Anmeldelse skrevet uten oppfordring
Svar fra XOUXOU
Hi Caroline,
We're sincerely sorry to hear about the negative experience you had with XOUXOU. Providing top-notch customer service is a priority for us, so it's disappointing to learn that we missed the mark.
We're committed to making things right and improving our processes to ensure smoother experiences for all our customers in the future.
We are very committed to addressing your concerns and finding a solution quickly. We hope you will be able to give us another chance in the near future
Thank you for bringing this to our attention, and we appreciate your patience and understanding.
Mega dårlig levering
Lige knap en måned efter bestilling, har jeg stadig ikke modtaget min vare. Håber ikke de er ligeså længe om at refundere mine penge
20. februar 2024
Anmeldelse skrevet uten oppfordring
Svar fra XOUXOU
Kære Caroline,
Tak for din feedback. Vi beklager dybt den forsinkelse, du har oplevet med din ordre. Vi værdsætter din tålmodighed og forståelse i denne situation.
Jeg vil gerne forsikre dig om, at vi allerede har taget hånd om at løse problemerne med vores fragtfirma, og vi har også straks foretaget en tilbagebetaling af dine penge. Vi ønsker virkelig at vinde din tillid tilbage og sikre, at du har en positiv oplevelse med vores service fremover.
Hvis du har yderligere spørgsmål eller bekymringer, er du velkommen til at kontakte os direkte på support@xouxouberlin.com. Vi sætter pris på din feedback og håber på en mulighed for at rette op på situationen.
Med venlig hilsen,
XOUXOU Kundeservice
Good cases
I have 5 cases. I love them but some of them will wear away. So I really don't like the material, because the color it's just superficial. Clear case is great. I wear them anyway but for that kind of money could be higher quality.
30. november 2023
Anmeldelse skrevet uten oppfordring
Svar fra XOUXOU
Dear Rozálie,
thank you for sharing your experience with us! We're delighted to hear that you love our cases, especially the clear one. We're sorry to hear about the wear and tear on some of them. We understand the importance of quality, and we're constantly working to improve our materials and manufacturing processes to ensure the highest standards. Your feedback is invaluable to us, and we appreciate your support as we strive to provide products that exceed your expectations. If you have any further comments or suggestions, please feel free to reach out – we're here for you! 🌟
I truly liked the design and touch of…
I truly liked the design and touch of the case. Unfortunately after around one week of careful usage the case lost some ink at the front. I have contacted the customer support and got a replacement extremely quickly. Hope the new case will last long.
15. februar 2024
Anmeldelse skrevet uten oppfordring
Svar fra XOUXOU
Dear Kseniia,
thank you for sharing your feedback with us! We're glad to hear that you love our cases overall, but we're sorry to hear that you've experienced some wear and tear on some of them. Your satisfaction is our priority, so we'll definitely take your comments about the material and color into consideration as we strive to improve our products. We appreciate your support and loyalty, and we're committed to delivering the best possible quality to our customers. If you have any further feedback or concerns, please don't hesitate to reach out – we're here to help! 🌟
Leider sehr Enttäuscht
Ich muss leider der Bewertung von Dieter zustimmen. Ich habe schon vor ein paar Jahren eine Hülle gekauft und war immer zufrieden - nun für mein neues Telefon wollte ich auch wieder eine XOUXOU Hülle. Anfang Januar kaufte ich mir diese. Leider fing schon nach einer Woche diese Hülle an sich zu verfärben. Leider habe ich nun auf 3 Nachrichten in den letzten 3 Wochen keinerlei Rückmeldung erhalten. Ich bin wirklich enttäuscht - da ich immer ein großer Fan war!
14. februar 2024
Anmeldelse skrevet uten oppfordring
Svar fra XOUXOU
Liebe Gerti,
vielen Dank für dein Feedback, und es tut uns Leid, dass du mit deiner letzten Bestellung bei uns unzufrieden warst. Wir möchten dir versichern, dass wir deine Rückmeldung ernst nehmen und bereits Verbesserungen an unserem Kundensupport vorgenommen haben.
Es tut uns sehr leid zu hören, dass die Hülle sich bereits nach einer Woche verfärbt hat und dass du auf deine Nachrichten keine Rückmeldung erhalten hast. Das ist nicht der Standard, den wir für unseren Kundenservice setzen möchten, und wir entschuldigen uns aufrichtig für diese Unannehmlichkeiten.
Wir würden gerne die Gelegenheit nutzen, um das Vertrauen, das du in uns gesetzt hast, wiederherzustellen. Bitte kontaktiere uns unter support@xouxouberlin.com, damit wir eine Lösung finden können, die deinen Erwartungen entspricht. Wir sind bestrebt, unseren Kunden den bestmöglichen Service zu bieten und möchten sicherstellen, dass du mit deinem Einkauf bei uns zufrieden bist.
Nochmals vielen Dank für deine ehrliche Rückmeldung, und wir hoffen, dass wir die Möglichkeit haben, dein Vertrauen zurückzugewinnen.
Mit freundlichen Grüßen,
Kundensupport XOUXOU
Disappointed loyal customer shan’t buy again
What a profound disappointment with both the product quality and customer service I have experienced recently. Despite my attempts to resolve issues with a tarnishing Carabiner Rope and AirPod Case, the response from the team has left me disheartened and disappointed.
I have been a loyal customer and have recommended XOUXOU to numerous individuals. However, given the recurring problems and the inadequate resolution process, I am adamant that I will no longer be purchasing from this brand.
It is truly a shame that my loyalty has not been met with understanding and flexibility. I had hoped for a more accommodating response, especially considering the assurance I received during a previous exchange with Gülsen.
I genuinely admired your products and wanted to continue supporting the brand. However, the ongoing issues and the lack of a satisfactory resolution have compelled me to explore alternatives.
Given my experience, and the experience of others I have read about on here with similarly less than satisfactory experiences, I sincerely hope improvements can be made for the benefit of both existing and future customers if this brand is to continue trading.
12. februar 2024
Anmeldelse skrevet uten oppfordring
Svar fra XOUXOU
Hi,
first of all, we want to express our sincere apologies for the profound disappointment you've experienced with both the product quality and customer service recently. As a loyal customer who has recommended XOUXOU to numerous individuals, your feedback is incredibly important to us, and we are truly sorry that we have fallen short of meeting your expectations.
I understand how frustrating it must be to encounter recurring problems with our products and to feel that the resolution process has been inadequate. Your loyalty and support mean a great deal to us, and it pains me to hear that we have not been able to address your concerns in a satisfactory manner.
Please know that we have taken your feedback seriously, and we have already committed to making improvements to ensure a better experience for both existing and future customers, so we hope we'll be able to regain your trust!
If you have any other concerns, please do not hesitate to reach out to us directly at support@xouxouberlin.com
I also want to thank you for taking the time to share your feedback with us. Your input is invaluable as we work towards improving our products and services.
Warm regards,
XOUXOU Customer Support Team
Strap is really strong (stopped a phone theft)!
I've had a few cases from XOUXOU now and all have been great. Yesterday someone on a bike tried to steal my phone out of my hand, I had the full force of the bike cycling at speed and me hanging onto the strap and the strap didn't snap (I have the carabiner strap). It was great I have recommended to all my friends. Don't buy a cheap version this is the one to get. Customer services are also really responsive (lost package they dealt with and replaced my old strap when the screw top came off without question).
5. februar 2024
Anmeldelse skrevet uten oppfordring
Coque AirPod de très mauvaise qualité
J’ai acheté une coque pour mes AirPod Pro pour les protéger des rayures il y a environ un an (8 avril)
Résultats : marques indélébiles sur le boîtier qui ne part même pas à l’alcool à 90%…
Produit de très mauvaise qualité. Je n’achèterais plus jamais chez vous !
5. februar 2024
Anmeldelse skrevet uten oppfordring
Svar fra XOUXOU
Cher Benoit,
Je suis désolé d'apprendre votre expérience insatisfaisante avec notre coque pour AirPods Pro. Nous nous excusons sincèrement pour les marques indélébiles sur le boîtier et pour tout inconvénient que cela a pu causer. La satisfaction de nos clients est une priorité absolue pour nous.
Si vous le souhaitez, je serais heureux de vous aider à trouver une solution pour votre achat. Veuillez me contacter à support@xouxouberlin.com pour discuter des options disponibles.
Encore une fois, je vous présente toutes mes excuses pour cette situation. Nous apprécions énormément votre retour d'expérience et nous nous efforçons d'améliorer constamment la qualité de nos produits.
Cordialement,
XOUXOU
I totally recommend
I'm very happy with my iPhone case and the rope! We did have some shipping troubles, first order didn't arrive but they reshipped my orders once again. Amazing customer service!
Will def order sometime soon. I wanna have some other color for summer:)
4. februar 2024
Anmeldelse skrevet uten oppfordring
Keine Reaktion auf Rückfragen
Händler erstellt trotz mehrfacher Nachfrage keine ordentliche Rechnung mit MwSt. Hier sollte einmal das Finanzamt gründlich prüfen.
1. februar 2024
Toller Kundenservice
Der Karabiner wurde nach weniger als einem halben Jahr kaputt. XouXou reagierte binnen weniger Stunden auf meine Email und sendete mir eine neue Handykette kostenfrei zu. Das ist echt toller Kundenservice.
1. februar 2024
Anmeldelse skrevet uten oppfordring
Great products and great customer…
Great products and great customer service.
9. januar 2024
Anmeldelse skrevet uten oppfordring
Hochwertige Sachen
Hochwertige Sachen und wenn doch etwas nicht genau ist wie gedacht, folgt eine Erstattung.
30. januar 2024
Anmeldelse skrevet uten oppfordring
Poor/unprofessional service
I have made several purchases with Xouxou, but due to poor service, I will not be buying from them anymore. First of all, I was surprised to find that the color of the actual product was completely different from the one in the photos. This occasionally happens, so I requested an exchange for the product. They asked me to return the item, so I did and sent the shipping number receipt. However, even after more than a week, I received no response. When I inquired via email, they informed me that there was no shipping number on the receipt I sent, so they couldn't confirm the return. After sending the same receipt and shipping number again, they admitted it was their mistake that caused the delay. I had to send the same email twice to get confirmation for the return.
Furthermore, as I was waiting for the exchanged product, it didn't arrive again. After contacting them to check the delivery status, I discovered that it had once again not been shipped due to another mistake on their part. I had to contact customer support multiple times for any progress. Due to these issues, the exchange process took more than two weeks. In the end, there was an error in the product I purchased (which was my fault), and when I contacted customer support again to inquire about exchanging it, they said it was impossible because more than 30 days had passed since the purchase. While I may have had some fault in the matter, if they had handled it more accurately it wouldn't have taken this much time. It's very disappointing, but I will not be purchasing any more products from them.
25. januar 2024
Anmeldelse skrevet uten oppfordring
Svar fra XOUXOU
Hi!
Thank you for sharing your experience with us, and we sincerely apologize for the inconvenience you've faced. Your feedback is incredibly important to us, and we take it very seriously.
We're truly sorry to hear about the discrepancies in the color of the product and the challenges you encountered during the exchange process.
We've thoroughly reviewed your feedback and have taken immediate steps to address the issues you've raised. We've implemented improvements in our customer support processes to ensure smoother and more efficient exchanges in the future. Please rest assured that we're continuously working to enhance the overall shopping experience for our valued customers.
While we understand your decision not to purchase from us again, we genuinely hope you'll consider giving us another chance in the future. Your satisfaction is our top priority, and we're committed to regaining your trust.
If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out to us directly at support@xouxouberlin.com
We're here to help in any way we can.
Thank you for your understanding and patience, and we hope to have the opportunity to serve you better in the future.
Warm regards,
XOUXOU Customer Support
Mauvaise qualité pour le prix payé
Mauvaise qualité pour le prix payé :
Au bout de 6 mois : les 2 crochets de la coque sont cassés, et a peinture du cordon est parti
Très mauvaise qualité pour le prix payé !
17. desember 2023
Anmeldelse skrevet uten oppfordring
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