The costumer service is a joke, they respond but they don't read your message just send a standard message back not answering any questions, I ordered my phone case 28 Sept, I still done have my case... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Ich hatte eine Reklamation, die ich schriftlich mitteilte. Sehr zeitnah bekam ich darauf eine mir sehr entgegenkommende Antwort mit der Zusage für schnellen kostenlosen Ersatz. Alles lief völlig unkom... Vis mer
Ich habe ein iPhone 13 und seit mehr als 2 Jahren ein und dieselbe Hülle. Vor Kurzem ist mir mein Handy 4 Stockwerke tief den Fahrstuhlschacht heruntergefallen und was soll ich sagen, mein Handy ist... Vis mer
Do not order from this company!!! They claim on their website that items are in stock, and make excuses about why delivery hasn’t happened. I’m still waiting, 2 weeks later for my phone case, and just... Vis mer
Informasjon om virksomheten
Kontaktopplysninger
Hasenheide 12, 10967, Berlin, Tyskland
- support@xouxou.com
- xouxou.com
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har ikke svart på negative anmeldelser
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Xouxou Berlin is just amazing 😍
Xouxou Berlin is just amazing 😍
I have 3 ropes from them and several cases and they all are of the the highest quality.
Client support has great people, they answer very quickly and are always helpful.
Once one part of my rope was broken, so I couldn’t repair it, I wrote to contact service and they sent me a new one for free ☺️
Eccellente
I prodotti sono eccellenti ma lo è ancora di più il loro servizio clienti!
Ho avuto un problema con una cover acquistata mesi fa e me ne è stata inviata una nuova senza alcun problema. Servizio clienti super efficiente e disponibile! 5 stelle sono poche!
Very helpful in resolving my problem
Very helpful in resolving my problem - highly recommended!
Problem with side buttons
I bought a phone case for my iPhone 14 Plus and I was really like it. Unfortunately, I couldn’t press the side buttons because they were too hard to press and that was a problem.For closing my phone or volume up/down I had to remove the case.Is there any solution for this problem?

Svar fra XOUXOU
Light-speed customer service
Would like to highlight customer service work - fast and direct communication = light-speed customer oriented results.
I was truly impressed with their response time and manners, and their willingness to assist was top notch!
The difference between a no-name…
The difference between a no-name Chinese brand and Xouxou is the service. Xouxou works very quickly and is helpful. I was impressed with their prompt response to my inquiries and their willingness to assist me with the issues.
Das Team von XouXou ist sehr kulant und…
Das Team von XouXou ist sehr kulant und aufmerksam, ich habe eine neue Hülle bekommen, ohne die andere zurückschicken zu müssen. Und das nach 3 Monaten. Da ist der Kundenservice absolut Top!!!
Ich liebe meine Hülle von XOUXOU
Ich liebe meine Hülle von XOUXOU!
Diese ist richtig toll, griffig und stylisch…
Leider hatte ich Pech mit der Beschichtung der Hülle. Nach einiger Zeit gab es einige Macken, die mich gestört haben. Dies habe ich reklamiert, sofort eine Antwort bekommen und konnte wählen… neue Hülle, oder Erstattung vom Kaufpreis. Super freundlicher Service!!! 👍
makes us smile every day
super fast, super professional, super customer-friendly and a super product. we use the iPhone cases since years and it makes us smile every day.
Customers service amazing
Extremely happy with the product itself…
Extremely happy with the product itself and with the customer service!
Un service client au top!
J’ai eu un problème avec l’attache de mon cordon, j’ai contacté le service client. Ils ont été très réactifs, et m’ont envoyé un nouveau cordon alors que mon achat n’était plus sous garantie. Je recommande vraiment XOUXOU
Thank you for the exceptional service…
Thank you for the exceptional service and attention you provided Nejra!!!🌟🌟🌟
You're a true star for the customers and your team.
Tolle Produkte und super Kundenservice
Habe vor zwei Jahren eine Hülle mit einer Handykette bei Xouxou gekauft. Bin mit beiden super zufrieden. Leider ging habe ich eine Endkappe der Kette verloren.
Bin in Kontakt mit dem Kundenservice getreten und dieser hat mir ganz toll weitergeholfen und für Ersatz gesorgt.
Vielen Dank für den super netten Kontakt 😊
Great service!
Great service and quick to resolve any issues I had. Would definately recommend!
I trust the XouXou company.
I trust the XouXou company and I have been a loyal customer since years …
I always have been helped very professionally and swiftly when needed.
I really love the quality of their products.
Wonderful customer service
Wonderful customer service! Quick and extremely efficient. I'm a returning customer already and I will definitely be back for another purchase. Thanks!
I recommend because of swift resolution
I received a case for a different model phone than I intended to order, they simply sent me the right one immediately, no hassles at all. Now I call that top service, really. I recommend them
Top Kundenservice
Sehr schnelle, unkomplizierte und sehr kulante Abwicklung einer Reklamation! Vielen Dank für den sehr guten Service! Bestelle mir definitiv wieder Produkte von xouxou.
I was sent two defective covers
I was sent a defective cover. When I asked for a refund, they decided, not me, to send me another cover, but even this last one turned out to be defective.

Svar fra XOUXOU
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.







