I ordered an exhaust that displayed as an in-stock item. After purchase, they took my money, changed the delivery day from just over a week to a month and refused a refund when it wasn't going to be h... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Ordered two Airoh commander 2 helmets. Arrived really well packaged. Unfortunately after three uses both helmets slip forward. Out of time for return. Unsure if smaller padding will help. Bit of wind... Vis mer
Good fit all round, waist size was accurate and the leg length was exactly right, long enough when riding so they’re not flapping around your ankles and when off the bike they’re not too long walking... Vis mer
My helmet took a bash while I was in the Highlands of Scotland, I needed a cheap replacement as soon as possible, XL Moto promised the best price and the quickest delivery, they delivered on both, ver... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
XLMOTO is a company that strives to provide equipment and parts for the motocross, enduro, motorcycle, and pit bike community. We aim to provide a whole new level of experience when shopping as well as an unmatchable product range at incredible prices.
Welcome to XLMOTO UK
Skrevet av virksomheten
- 60 DAYS RETURN POLICY
- You can make a return within 60 days of your purchase, as long as the item(s) are unused and still in original packaging.
- FREE POSTAGE ON ORDERS OVER £50*
- If you make an order for over £50, you'll be offered free postage and packaging! In addition; all of our parcels are both insured and trackable. *This does not include bulky products nor Express delivery.
Kontaktopplysninger
Storbritannia
- info@xlmoto.co.uk
- xlmoto.co.uk
4,5
Enestående
7k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Excellent price and no additional…
Excellent price and no additional charges on delivery
30. juni 2026
Price and they delivered to Northern…
Price and they delivered to Northern Ireland. When companies in the UK wouldn’t take my business. Couldn’t be happier.
22. juni 2026
Bruker kanskje KI til å svareVis mer
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
My parcel was never received by myself
My parcel was never received by myself, it said delivered but I could not find it. Trying to get a refund was ridiculous, it took over a month to receive, they did not update on any delays. Never use them again. The bag was a father's day gift from our children, never received, never refunded. Awful company, do not recommend.
29. juni 2026
Svar fra XLMOTO UK
We are truly sorry to hear about the significant difficulties you experienced with your recent order, especially given it was a Father's Day gift. We understand your frustration regarding the missing delivery and the prolonged refund process. We are actively reviewing our delivery and refund procedures to prevent such issues from recurring for our valued customers. Your feedback is crucial in helping us improve our services.
Still waiting for my order
Still waiting for my order, should have been delivered 2 weeks ago and I have sent over 10 emails, even messaged on instagram, and no response.
Shocking customer service when things go wrong
29. juni 2026
Svar fra XLMOTO UK
We are concerned to hear about the significant delay with your order and the lack of communication you've experienced. We understand this is incredibly frustrating, and we want to investigate this immediately. We are actively looking into why your messages went unanswered and will prioritize resolving your delivery issue.
Delivery fantastic outstanding customer service
Got delivery early ...informed of movement of delivery ...driver phoned and asked best place to put delivery 1st of many orders easy for me full trust ...outstanding service
28. juni 2026
Straight forward process
Straight forward process, no problems. Goods arrived before estimated time
28. juni 2026
Thank you a good item,quick delivery…
Thank you a good item,quick delivery and great communication.
22. juni 2026
Motorbike trousers …
I ordered my trousers and grey came on give and they were true to size
22. juni 2026
Great products
Great products, great price, easy order process and faster than expected delivery.
Will definitely use XLMOTO again and have already recommended to others.
23. juni 2026
Easy to deal with great jacket
23. juni 2026
Really reliable shop and quick…
Really reliable shop and quick delivery. Used it a few times now and never had a problem. Usually a bit cheaper prices then other online shops.
23. juni 2026
Products service are top drawer
Products service are top drawer. With great delivery, Why would you go anywhere else.
22. juni 2026
Ordered a bag and Alpinestar tshirt
Ordered a bag and Alpinestar tshirt, bag arrived (Thank you) but tshirt was not in the consignment. Emailed a few times and must say, your customer service is crap. Zero response as i would expect so needless to say I work be buying again.
8. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra XLMOTO UK
We sincerely regret that your Alpinestar t-shirt was missing from your order and that our customer service response fell short. We are actively investigating this issue to prevent future occurrences and improve our communication.
Absolutely terrible
Absolutely terrible. No goods received due to the address not being transferred to the courier properly. Repeated requests for a refund currently being ignored. A month after placing the order you have my money and I have nothing to show for it.
16. juni 2026
Svar fra XLMOTO UK
We sincerely regret that your order was not delivered due to an address issue and that you have not yet received your refund. We understand your frustration regarding the delay and the lack of resolution. We are actively investigating this matter to ensure we address your concerns promptly.
I previously ordered the wrong size…
I previously ordered the wrong size they were really good at telling me how to return and re order. Waiting for my replacement. I'm sure they will be great, good quality.
13. juni 2026
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.