I ordered an exhaust that displayed as an in-stock item. After purchase, they took my money, changed the delivery day from just over a week to a month and refused a refund when it wasn't going to be h... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Ordered two Airoh commander 2 helmets. Arrived really well packaged. Unfortunately after three uses both helmets slip forward. Out of time for return. Unsure if smaller padding will help. Bit of wind... Vis mer
Good fit all round, waist size was accurate and the leg length was exactly right, long enough when riding so they’re not flapping around your ankles and when off the bike they’re not too long walking... Vis mer
My helmet took a bash while I was in the Highlands of Scotland, I needed a cheap replacement as soon as possible, XL Moto promised the best price and the quickest delivery, they delivered on both, ver... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
XLMOTO is a company that strives to provide equipment and parts for the motocross, enduro, motorcycle, and pit bike community. We aim to provide a whole new level of experience when shopping as well as an unmatchable product range at incredible prices.
Welcome to XLMOTO UK
Skrevet av virksomheten
- 60 DAYS RETURN POLICY
- You can make a return within 60 days of your purchase, as long as the item(s) are unused and still in original packaging.
- FREE POSTAGE ON ORDERS OVER £50*
- If you make an order for over £50, you'll be offered free postage and packaging! In addition; all of our parcels are both insured and trackable. *This does not include bulky products nor Express delivery.
Kontaktopplysninger
Storbritannia
- info@xlmoto.co.uk
- xlmoto.co.uk
4,5
Enestående
7k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Fast and efficient service
12. juli 2026
I cant fault them to be honest after…
I cant fault them to be honest after several attempts back and forth returning the same jacket just to get the right fit and feel they have been exceptional so far delivery is about 7-10 days to the UK with is acceptable as they are based in Poland, they have good discounted products online and all good quality.
8. juli 2026
vel dan yob excelent
18. juni 2026
Bruker kanskje KI til å svareVis mer
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Svar fra XLMOTO UK
We're truly sorry to hear about your negative experiences with us on both occasions. We are reviewing your feedback to understand what went wrong.
I was disappointed to see the 📦 .After having now inspected the front…
After having now inspected the front brake pads after the package was delivered in a broken battered state. (see previous dated pictures)
I am glad the contents are serviceable.
I would strongly suggest a review of the courier system would be appropriate!!
8. juli 2026
Svar fra XLMOTO UK
We appreciate you bringing the condition of the package to our attention. We are relieved the brake pads were serviceable despite the shipping damage. We are actively reviewing our courier system to prevent future occurrences. Your feedback is invaluable to us.
excellent service
8. juli 2026
Great service 👍
6. juli 2026
Didn’t get enough informationc about…combat trousers
Didn’t get enough information about about my order, was worried I had been scammed and had to contact you after not receiving any information about my order being delivered after two weeks of waiting.
6. juli 2026
Svar fra XLMOTO UK
We appreciate you sharing your experience. We understand your frustration regarding the lack of updates and the concern it caused. We are actively reviewing our communication process to ensure timely notifications for all orders.
Terrible company to deal with.
Terrible company to deal with.
Listed the wrong part number for my Yamaha brake disc, I discovered this after it arrived and did not fit. Sent all the documents and image evidence ... Twice.
Returned the disc... Then they stopped replying to my requests for my refund.
Complained to Visa credit cards and started a claim under section 75... Amazingly, XLmoto then paid my refund.
The whole process took nearly 3 months
No customer service phone number, email only
Their customer complaints department is a 3rd party company that can take up to 6 months to come to a resolution due to their work load.
I would never recommend this company.
30. april 2026
Svar fra XLMOTO UK
We are truly sorry to hear about the frustrating experience you had with the incorrect part number and the subsequent refund process. We understand how disappointing it is when a purchase doesn't go as expected and the resolution takes an extended period. We are actively reviewing our internal processes, particularly regarding part number accuracy and the efficiency of our customer support and complaints handling, to prevent similar situations in the future. Your feedback is invaluable as we work to improve our services and ensure a smoother experience for all our customers.
Great product
Great product, fast delivery and realy easy to sort small issue out with replacement
6. juli 2026
Great service!fast delivery.thank you 🙏
30. juni 2026
Great service fantastic amount of stock…
Great service fantastic amount of stock had to return due fitting of product my problem not there’s
3. juli 2026
Worth the wait
Worth the wait. Took a bit longer to get here but at half the price, well worth the wait.
14. juli 2026
Svar fra XLMOTO UK
We understand your frustration regarding the extended wait for your refund. We are actively investigating this delay to improve our process.
Excellent all round
Price competativeness and delivery window for items both excellent and communication updates regular and informative... Excellent all round.
30. juni 2026
XLMOTO UK…spot on!
I’ve bought several items from xlmoto and never had any issues. I’ve gone for their own brand, Course, and yeah it’s a budget option but the products so far have been spot on. This site is usually my first stop when I need any kit. Delivery is always quick. I’ve never had to return anything so I can’t comment on customer service regarding that but I’m confident they’d handle it correctly if the time came.
5. mars 2026
Great selection of motorcycle…
Great selection of motorcycle accessories, good prices and quick delivery, what more do you want.
30. juni 2026
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.