Wool & Oak Anmeldelser 

The bag I ordered was a beautiful product, but the size wasn’t right for my needs. The whole return process was pleasant, seamless, and quick. They were very professional. Great experience I’ll be back.

When I saw the duffel suitcase on a social media post, I instantly knew it would be a great addition to my luggage set. The design of a small personal item sized duffel that packs like a suitcase is genius. This will almost double my carry-on capacity. When I received the bag, it had some aesthetic issues I wasn’t happy about, but I can tell the quality was great. I immediately reached out to customer service and they took good care of me. Cynthia in particular was great to deal with, very helpful and attentive to the details of my bag. It took a few weeks, but I received a new bag, in wonderful conditions, beautifully made with that enticing leather smell. This experience has made me a fan of Wool & Oak. They were professional, took care of my problem, communicated with me throughout the way and delivered a quality piece of luggage I plan on using and keeping for years.

I love this bag. Well made. Smart design. Looks great. Had it for about a year now and haven’t had any issues. Going to add the bigger bag and complete the set.

Customer service by Cynthia was great and shipping was really fast. After reading several reviews, I was hesitant to purchase a bag because many people said it took a long time for orders to be fulfilled. But I decided to purchase the leather Nova bag. It came beautifully packaged, in perfect condition, and looks just like the photos. Well-made and well-designed; there's a pocket for everything.

I had a few questions about shipping along the way and always received a reply within 24 hours that was extremely helpful.

It's only gone on a short roadtrip so far but worked perfectly and fit everything we needed with room to spare.

Definitely recommend.

I purchased the Nova bag for our daughter for Christmas. The level of superior customer experience was beyond my expectations and I worked in the customer experience industry for 40 years! Our daughter was so excited and she can’t wait to use her new bag. The quality of this bag is top notch and although others mention the stiff zipper we did not experience that at all.
Shipping was unbelievably quick and with personal contact along the way.
Only downside, (which is actually an upside), is that everyone in my family wants one now but they will need to wait because I’m getting one for myself first!

Outstanding shopping experience and product. I was looking for a carry on to compliment my checked bag. The quality and overall design was perfect but I realized that I need a bag with wheels because the fully packed weight would be too much for me. I emailed the company for a return and was guided through the process and received a refund within a day or two. I was impressed by the quality of both the bag itself and the customer service.

I ordered a duffle suitcase that arrived defective. I immediately documented the issue and provided a video showing the defect.

I acknowledge that it took me six days to complete the return process. However, once that was done, it took the company eight additional days to ship the replacement, despite assurances that the replacement would ship without waiting for the return to be physically received.

The return experience itself was unnecessarily frustrating. The online return system did not allow me to select an exchange, which was my only intent. I was forced to choose a gift card instead, which later became an issue when the item was no longer on sale.

What made this experience truly frustrating was how it was handled. Their polished, empathetic emails felt completely disingenuous. They repeatedly framed standard corrective actions as “courtesies” and implied that the delays and frustration were my fault, when it all stemmed from a defective product and a poorly executed return process.

In the end, I got the replacement, but what should have been a simple exchange became a prolonged ordeal. Their repeated apologies and claims of empathy are empty, and their touted excellent customer service clearly does not exist. I will not buy from this brand again and cannot recommend them.

Product looked great online, even better in person. Can’t wait to start using. Customer service is very responsive and professional.

[hey all, forgive me if this is a repeat...did not see the first one go through] Just ordered 5 of these for my business partners for EOY Christmas gifts (2 jet black, 2 chocolate, 1 sand). Well I got rave reviews on the quality of the bag's construction, the beauty of the design, and practicality of the concept. It was a huge winner with them. Shipping was also pretty swift given the size of the order and the Cyber Monday frenzy (delivered to our office in Florida in about a week). Packaging was grade A+ excellent: protective foam, individually wrapped dust cover and plastic, and all inside of a beautifully designed cardboard box covered in sketches of a NYC aerial (I didn't even need to gift-wrap!). One of my partners responded by surprising me with one in chocolate as well :). As for how I found out about Nova: about a year ago I needed one bag for my monthly 3-day work trips because I usually had to do a separate garment bag for sport coats and pressed shirts. After some research, the Nova felt like the best option (a 4-wheel spinner version wound be an awesome upgrade, though!). so I look forward to travelling with the Nova. Am looking at the W&O backpack to match as well, maybe also as my everyday brief. Will try to do a follow up review after break-in once my partners and I have travelled a few months.

We ordered a few of the Nova rolling garment bags in the new olive green color. I LOVE the innovative design and space for shoes. Glad that they're offering colors too — tired of having just a plain black suitcase. The details (such as stitching on the leather) seems like nice quality. PLUS, I refuse to carry a bag without wheels, so this purchase was a no brainer

Overall great experience. The Duffle Suitcase appears to be of high qualify and as advertised. Would recommend.

Positive update on previous 1-star review from Feb 7, 2024:

The bag arrived on June 11th, 2024, and it is of excellent quality. I continue to use the bag on all of my trips. As I am 6'5", it is great to have a bag that I can use as a carry-on for a suit, shoes and additional clothes. The bag is durable and stylish! Loving the wheels, as most garment bags do not have wheels for transit. This is an excellent bag and worth the wait!

Thanks Wool & Oak!

I had a great shopping experience with Wool and Oak. After placing my order, I realized I had entered my email incorrectly. Zander and the service team responded right away and fixed the issue immediately, allowing me to receive updates on my order without any delay. The package even arrived faster than expected. Overall, amazing service and a very smooth experience!

I am so impressed by the help I have received by Zander at Wool & Oak, it really made me feel good about the company and the choices they offer for my travel bag

This is the best customer service that I've had in years. Years. Not an AI bot, a real person. I reached out to Wool & Oak initially because I wanted to get an ETA for the olive large Nova duffle. Zander responded promptly from Wool and Oak and kept me updated during the wait. He added in promotions (packing cubs) and holiday discounts as they occurred and always followed up with me. Today the bag arrived and it's as wonderful as I hoped. The color, gorgeous. The construction, zippers, wheel glide, spot on. I'm not traveling until December but I might just have a few practice packing sessions and take it for a spin around my kitchen island. If you're interested, take the plunge. You won't be sorry.

I did not know I was looking for this solution until I saw it on their website. When it arrived you could feel the quality and the functionality. It is my go to bag for short trips and I can easily check it or bring it on board. Thanks Wool and Oak!

Great customer service and received the duffle bag early. Very well made. This is a gift for a special someone. He is going to to love it!!! Thank you.

I love this bag! Super stylish, fit all of my gear, and fits overhead! Amazing work, Wool & Oak!

PS-Guess what my fiancé is getting for her birthday! :)

Zander at the customer service dept. is fantastic. I had a minor issue with the zipper and they rectified it immediately.

Great experience and responsiveness overall from Zander which is rare sometimes for online purchases.
I look forward to using it soon so as to avoid checking bags.