Just received our chocolate brown Nova bag. What an exceptional garment bag! Incredibly well made, reasonably priced for the quality. Thinking of buying one for my wife. The customer service is one... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Excellent customer service and stunning functional bag! I was looking for a personal item carry on bag that met airline specs so I could avoid checking a bag. I searched and searched for function,... Vis mer
This company is phenomenal. The product is excellent and absolutely worth the price and the customer service is incredible! They reached out to me to ask about my experience with the bag after a week... Vis mer
I have used Wool and Oak bags for a while now. Absolutely top quality product. It’s designed to suit every traveler’s needs and it is high quality. I had a small glitch with a return, however, I have... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Get lost in translation, not in your bag.
Kontaktopplysninger
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 33 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
A first class 5 star experience
As a 1,000,000 mile traveler I am incredibly impressed by this company and their luxury products.
The quality is exceptional.
I had a couple of questions about my first order and even asked them to honor a sale that started the day after my purchase. I received an email response the same day, they extended the sale price to me and even gave an update on shipping.
Wool and Oak customer service is five star, first class and most rare of all…. personal.
I only wish I found this company sooner.
The bag has arrived
It is very, very beautiful.
I am looking forward to my next trip.
Excellent customer service.
Excellent customer service.
Practical and looks great!
Great quality, looks fantastic, and the customer service team was extremely responsive and helpful when I had questions. Very useful and practical product, especially with the wheels, in addition to looking great.
The most elegant suits case
I had been searching for an elegant leather carry-on suitcase for about a year.
After comparing various brands, I found that Wool&Oak stood out the most in terms of both functionality and design.
When I finally received it, the product was exactly as described on the website — high-quality and meticulously crafted in every detail.
I’m truly looking forward to traveling with this suitcase from now on.
I’m an avid traveler and always on the…
I’m an avid traveler and always on the lookout for luggage that makes packing and traveling more efficient. This is by far the best bag I’ve ever found—exceptional quality and design. I couldn’t be happier with my purchase.
Amazing bag and client service
Amazing bag and client service! This bag is so professional, modern and slick!!
I love the Nova bag
I love the Nova bag. I dislike traveling with bulky suitcases and my Nova is not only elegant and refined but I can pack everything I need,just like I did recently on a 14 day trip to Europe. I will now buy the carry on where I can pack just enough for 3 days in case my suitcase does not arrive. I highly recommend it.
We love our beautiful Nova duffles and…
We love our beautiful Nova duffles and Toto bag and Cynthia in customer service is a dream to work with -we will be back for more! Thank you W&O!!
Super happy customers!
Excellent customer service. Loved the personal interaction (not a bot!), the thoughtful assistance, and most of all... the bag itself! It just arrived today. My husband has been buying himself really low-quality garment bags that fall apart or aren't made well.. I finally told him to let me handle it! Found Wool & Oak online, and really appreciated the personal touch that I saw in online interactions. Gave me the comfort and confidence to support a company I didn't know anything about.
Anyway... he LOVES his new bag. It has all the features he was looking for, alongside quality craftsmanship. Well done!
I love the Nova bag and I use it…
I love the Nova bag and I use it everywhere I travel. It m on sales and I needed a bag that would carry all my items in style and the Nova bag is doing that for me. I also bought the travel bags and it is perfect!
I was delighted with every aspect of…
I was delighted with every aspect of this purchase: I received my duffel in 24 hours and it was better than I could have hoped - quality of materials used, as well and design and build quality.
My emails to customer service (asking about delivery times) were responded to quickly and in a very friendly manner, and it made me feel like a valued client,
A 5-star experience!
The entire experience was hassle-free, and my duffle suitcase more than met my expectations. Shipping was fast and tracking was provided within 24 hours. The packaging was bulletproof: the cardboard box is heavy duty. Removing the bag from its lovely dust bag revealed a beautiful duffle. The leather is full-grain and of high quality. The stitching was clean and tidy. The external and internal zippers were very smooth. I received an email after delivery asking about the experience. This was an A+ experience for me, so much so that I ordered the matching toiletry bag.
Great product great service!!
Great product great service!!
Great experience
The buying experience was simple and pleasant. The website has great pictures for the product. What was lacking was better notification on shipping timelines. That said, when I reached out to W&O via email, I received a quick response from a human. He explained the delay and took note of my feedback on shipping ETA. He kept track of my order and let me know when it was being shipped. I had a good customer service experience. I just received the products and they are exactly what I was expecting, if not better.
Great Bags and great service
Took a while, but worth the wait
Indeed, the wait for the travel bags exceeded expectations. However, the wait was justified. I have been utilizing both the large and four-day travel bag as a combination during my recent trips, and I must acknowledge that the combination is highly effective. It provides ample space for a twelve-day excursion, and the jacket and suit carrying wrap feature is exceptionally useful. Although purchasing them took some time, they have proven to be satisfactory thus far. I would highly recommend them to my acquaintances. Thank you, W&O.
Surpassed expectations
Just got my duffel bag and it’s everything I expected. The packaging of the product was very well done. Thank you , again, for a great and convenient product. Beautiful bag, and I will surely carry it with pride.
Excellent product and service
Just got my duffel from wool & oak—- beautifully designed and top quality.
Even better? The customer service was just as amazing. Zander went beyond what was expected. Will definitely be buying from them again!!
Westport, Ct.
What A Bag…
I bought the Wool & Oak Duffel Bag in Jet Black. Although expensive for me, it is totally worth it! It is an absolutely gorgeous bag that is extremely well made. This is the second bag that I have purchased from W&O and will probably buy another! They have excellent customer service and fast shipping. Thank you W&O!
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