Wool & Oak Anmeldelser 

I commend Wool & Oak for delivering an exceptional customer experience from start to finish. Their website is well-designed, easy to navigate, and makes shopping effortless. The products themselves are outstanding, crafted from high-grade, premium leather with excellent attention to detail and durability. So far, I am very satisfied with the quality of the products I ordered.

What impressed me most is the functionality of their products. Every item is thoughtfully designed, combining elegance, practicality, and everyday usability. It is clear that a great deal of care goes into both the design and craftsmanship.

Their customer service and support are equally impressive. The team is responsive, professional, and genuinely committed to ensuring customer satisfaction. It is refreshing to find a company that stands behind its products and values its customers. For someone who travels frequently, these products will serve me well for years to come.

Overall, Wool & Oak delivers an exceptional combination of quality, functionality, and customer care. I highly recommend them to anyone looking for beautifully crafted leather goods that are both stylish and practical.

Just received our chocolate brown Nova bag. What an exceptional garment bag! Incredibly well made, reasonably priced for the quality. Thinking of buying one for my wife.
The customer service is one of the best I’ve ever encountered. I had a question about one of the features of the bag, Zander from CS answered my question almost immediately…what a great representative of the company.
Cheers

Excellent customer service and stunning functional bag! I was looking for a personal item carry on bag that met airline specs so I could avoid checking a bag. I searched and searched for function, design, style, features, and maximum capacity. I discovered Wool & Oak, and I could not be more please. I bought the black leather Duffle Suitcase and the matching Toto toiletry kit bag. I highly recommend both. I traveled this past weekend and was very pleased not needing to check a bag.
In addition, customer service took great care of me when I needed to make sure my bag arrived in time for my trip. I truly appreciated them working with me.

This company is phenomenal. The product is excellent and absolutely worth the price and the customer service is incredible! They reached out to me to ask about my experience with the bag after a week of having it (it's everything I could have hoped for in a purse!) and when I mentioned how it's amazing but the initial smell threw me off (strong chemical scent upon opening the package, it's faded completely since then) the representative said they were passing that info along to their team to look into it! 100% will be ordering from this brand again at some point.

Excellent service.

This is my absolute favorite bag. I have had one for over a year now and I can't say enough good things about. I had a different brand bag before and it just wasn't wide enough for the hangers to be zipped up in. This one is the perfect size and looks amazing as a rolling bag and a carry bag. I can't recommend it enough if you are considering buying it. I will be a life-long customer and bring this bag with me everywhere I go. The brown NOVA.

I had an issue with a bag I had purchased and initially wasn’t satisfied with the resolution that was offered. Cynthia stepped in and was incredibly helpful, professional, and responsive. She took the time to understand my concerns and ultimately helped arrange for my bag to be replaced.

I especially appreciated Cynthia’s willingness to advocate for a fair resolution and make sure I felt valued as a customer. What could have been a disappointing experience was completely turned around because of her excellent customer service. It is employees like Cynthia who build customer loyalty and reflect so well on a company. I’m very grateful for her assistance and couldn’t be happier with the outcome. Thank you, Cynthia!

Love the company, the customer service, an the product!

While the product I ordered did not work for me the design was amazing! The customer service to return my purchase was exceptional. They worked with me and quickly handled my return. Thank you!!

I initially bought the nylon duffle suitcase, when it first came out and everyone I met traveling complimented the look and function. I have used the duffle for travel all over the world, and after a year, the side zipper was not catching very well. I emailed Wool and Oak, and after sending them a picture and short video of the problem, the company replaced the duffle at no cost. This process took maybe 1-2 days at best and one of the smoothest processes I have encountered. I upgraded to the leather duffle for an extra $100, and it definitely is worth the value. My family has been bugging me to get them one, Christmas shopping is done for 2026.

Maybe my favorite online company ever! They respond to every email and are so kind. And their bags are 10/10!!!! ABSOLUTELY IN LOVE!!!!! I have the Hobo in Medium (sand) and I'm obsessed... but the most beautiful bag I've ever seen is the one I got my husband for our anniversary -- the Nova in chocolate -- stunning and smart!!!!

Low-key luxe bag: well constructed, lightweight for its material, thoughtful organized space, feeling secured with both zipper and flap closure. Wish it was a tad smaller for my petite frame.

Product was surprisingly well made with thoughtful details that make it very functional! Customer service was also awesome. Great small biz that I highly recommend supporting.

After my last trip to London I learned a few things about my hard sided expensive luggage. They were too difficult to lift for unpacking on the bed, which is not a good idea as luggage wheels can be dirty also awkward to unpack from the floor, clam style.
So I looked online for an alternative and found Wool and Oak. I really had no idea what I wanted but looking at the website and videos I realized it had to be the large Nova with wheels in chocolate for starters to replace my hard side carry on. I was very impressed with the quality of all aspects inside and out, perfect, brilliantly made. For service, I worked with Zander on another item, the new Mule. Honestly, Zander was so precise in communicating I would have sworn he was AI with his informative emails. What a wonderful company to work with.
Then I received the Mule in Chocolate and again so surprised, gorgeous. It will be my under seat personal item and sit on the handle of the Nova while walking through terminals. It has access for all things a lady carries in lieu of a handbag, I can put inside a small pouch for a clutch purse when out for dinner.
I have pre ordered the Toto kit and I’m seriously looking at the Duffel in addition to the Nova to use for longer vacations, it also fits under the seat as a personal item. I will use the outside pockets for passport, tickets and other items I’ll need and inside will be a small clutch again for going out to dinner.
These products will be replacing my heritage expensive hard side luggage. Never fails when I have company they say “do you have an extra case I could use” for extra gifts and such. Of course, now I’m proud to give them the lovely hard side I don’t like using.
All’s well that ends well and now I’m going to start checking the Duffle for my next goody. This is fun and I’m addicted to Wool and Oak.

Honest review: my experience with Wool & Oak has been a little bit of a roller coaster, but we are definitely ending up at five stars. The reason for my rating is the level of customer service that I have received, as well as the functionality of the bags and the quality as far as I can tell upfront.

I initially had some frustrations with the delayed shipping time and the short return/exchange window (14 days), which is difficult when you travel frequently like me (>1 week trips). I also did not love that the hardware on the Nova bag did not match the hardware on the duffle suitcase in the same color leather (only the brown and black leather Nova bags seem to have gold while all of the other bags have silver). However, Zander worked diligently to make me happy and graciously processed an exchange for me in spite of missing the 14 day window by one day (my mistake). I again had to wait for my bags to be back in stock, but they are so beautiful and I think they were worth the wait. I chose the herringbone and black Nova bag paired with the black leather duffle suitcase, and both have silver hardware. The leather truly is luxurious and the bags feel sturdy but not heavy. I was worried that the ivory canvas might get dirty easily, but it also seems quite durable. However, my favorite part is the organization and functionality. I have literally just fit a full week’s worth of stuff in my bags for a split trip to two very different climates, including 4 pairs of shoes. Impressive. I also really like the compression zippers on the packing cubes. I looked at several other similar brands when I was searching for the right luggage for me, and I felt like this one had the best mix of features and aesthetic.

Zander worked very hard to provide top tier customer service, always responded to my emails within a few hours, and I think it’s worth noting that I always received a personal response from a real human.

I may update this again after I have used the bags for a while, but so far I am very pleased. I think as long as you are aware that you might have to wait a bit to receive your order, and keep track of the return/exchange window, then you will have a good experience. I will purchase from this company again.

I was looking for a quality product for my overseas travels. The design of the bag appealed & the overall quality appearance. The whole process of purchasing the bag was supported by very good customer service.

It's strange to give a 5 star review because I ended up returning the bag I purchased. The bag I purchased was lovely and well made. It arrived on time. It was just too large for what I need right now. But I loved the quality to the leather and style.

Also the returns process was easy and quick. I interacted with customer service via email and the website and both experiences were helpful and quick. Less than 24 hours went by from my first touch with customer service to having both and update and a full return. I will definitely shop here again.

Thanks to Cynthia from Wool & Oak for so promptly and without question replacing my damaged bag.
Top class service

Contacted Wool & Oak for a large order and worked with Zander to create a wonderful gift experience for the Team. Clear and constant communication from Zander so I was never anxious. All items arrived in a timely manner and in great condition across the pond from the US. We could not be more pleased.

Great product but what I felt set them apart further was great customer service. Responsive, clear communication, and great follow-up and follow-through.