Wool & Oak Anmeldelser 

Cynthia was great and very helpful. She ensured everything went smoothly with my transaction. I love the Nova bag, works great for all travel and no issues as a carry-on after several uses.

I’m extremely disappointed with this purchase.

The biggest issue is the zippers. They are very difficult to open and close — stiff, resistant, and not smooth at all. After receiving the bag, I looked back at other reviews and noticed multiple people mentioning the same zipper problem. Unfortunately, I now understand why. For a bag at this price point, the zipper function should be effortless. Instead, it feels like a constant struggle just to access the compartments.

Another major design flaw is the bottom of the bag. It has rigid, almost spike-like feet that protrude more than expected. They feel unnecessarily sharp and could easily scratch another bag if stacked, damage surfaces, or even scrape someone if bumped. It’s an odd and aggressive design choice for something meant to be practical and travel-friendly.

To make matters worse, the item was marked Final Sale, so I’m now stuck with a bag that doesn’t function smoothly and can’t be exchanged. That’s especially frustrating given the zipper issues appear to be a recurring complaint. It feels like the final sale designation conveniently protects the company from addressing a known design problem.

For a brand that promotes quality and thoughtful design, this experience fell far short of expectations.

Im buying the duffle bag to compliment my larger nova bag.now i dont have to cram so much into the larger bag.
this company communicates better than any company ive delt with.They truley do stand behind their products and that is why im buying from them again!

I had an issue with making an adjustment in my recent order. Wool and Oak was prompt in responding to me and resolved the issue with efficiency and understanding. I highly recommend doing business with this company.

I just wanted to share that I’m a huge fan of the design — I recently purchased the Nova Carry in Black and I absolutely love it! I also reached out to Customer Service and was truly impressed with the level of support I received. The service was outstanding — 10/10!

I had a great experience with Wool & Oak’s customer service. Their team was responsive, professional, and genuinely helpful throughout the process. They took the time to address my concerns clearly and made sure everything was handled fairly and efficiently. It’s refreshing to deal with a company that stands behind its products and treats customers with respect. I appreciate the level of care and communication and wouldn’t hesitate to do business with Wool & Oak again. I also want to give a special thanks to Cynthia for her help and support throughout this process

I ordered a duffel for my husband, who didn't like the color I chose. Wool & Oak made it extremely easy to return and exchange for the duffel in his preferred color. The customer service people were EXTREMELY responsive and provided me with the links and the information so that the return and exchange were quite easy. Excellent company. Beautiful bags, too!

I ordered five bags, four of them in chocolate, one of them in sand. The bag I ordered in sand was not available in chocolate on the website. After placing the order, I was contacted by a person confirming that I wanted one of the bags in sand. I said I would prefer it in chocolate- fingers crossed that they actually have all bags in chocolate! What a great experience to have someone confirm that I really did mean to order one bag in a different color before sending my order

Perfect communication, Perfect Packing,Perfect product !!
This is a great Company!!

The purchase experience was seamless and the quality of the bag was perfect. I LOVE this bag.

I am one of those humans that is obsessive about quality, functionality and craftmanship. Picky but then loyal to a brand once I have found it. I have found it and am so so so happy. About to buy the whole range. Love.

I've owned the Nova bag for a year and it's my all-time favorite bag that goes with me on every trip.

Usually when it comes to luggage, it's always a trade off between functionality or style and Wool & Oak manages to pull off both exceptionally.

I loved it so much, once I found out about their Wings backpack I wanted to get it for my upcoming trip. My trip was in less than a week so I reached out their support team to see if it'd come in time if I got the express 2-day shipping.

Zander from their team not only assured me that there's a high chance it'd come on time, they personally kept an eye on my order and made sure it got shipped out that day.

My order came the very next day and I'm more than happy with my new backpack!

Huge shoutout to Zander for their help along with the rest of the Wool & Oak team for creating such an amazing product.

Great customer experience. Very timely delivery. Quality is exceptional. Customer relations experience with Zander was great. Just don’t know if he is AI!

Excellent customer service, high quality of products. Purchased a Nova bag and afterwards a Duffle bag. Was given full updates on the progress of the deliveries. Also dealt with my exchange quickly and effortlessly despite the time difference. Would recommend

Very considerate and thorough with customer care and follow through. Highly recommend this product and customer service.

My shipment was delayed, but soooo worth the wait! Their customer service was consistent and thoughtful, providing updates on my order. The product is exactly what I’ve been searching for…so well made and so functional, truly designed with intention for/by a smart traveler. It has everything I need in a stylish “duffle” but with WHEELS! I’ll be ordering another one for my husband, thank you!

I bought the brown large Nova bag and the brown duffle suitcase. These are beautiful pieces of luggage, clearly well made. The only thing I wish was different was the Nova bag has a gold zipper and gold finishings and the duffle has a silver bag and silver finishings. They both look great - but would be nice if they matched. Maybe that's just me - either way, definitely not a dealbreaker. You'll catch some eyes at the airport with either of these bags!

Zander was wonderful customer service. One of my items was to arrive late so he made sure I had the option of changing it to something that was not on backorder. I just waited. The other item was a gift for my husband's birthday and he kept daily email track of the item and checked to make sure it got there in time for his bday (dec 22) and that was great. Then when my second item came, he also kept track to ensure I not only received the item but that I was also satisfied with it. Overall shockingly good customer service from Zander.I truly appreciated it!!! Great company!

Wool & Oak creates amazing luggage. The pieces are not only fashionable , but also functional. I love their pieces. I recently had an item become damaged and they were quick to make sure that I had the most wonderful experience exchanging the item. I couldn’t have asked for better customer service.

I am a repeat customer of Wool & Oak...bought the backpack, 2 duffle bags and most recently the duffle suitcase. Placed the order on Dec 7 (this was a high demand item for which I received an email about inventory. No issues there...however when the item was ready for shipment it was going to arrive on Jan 6...I needed this item for my cruise (Jan 4) so that Jan 6 delivery was not good. I immediately sent off emails to customer service and the co-owner of the company. I am happy to say they were SUPER RESPONSIVE and modified the delivery which I received on 12/31. Am I happy? You bet!!! Super happy. Very appreciative of the quick resolution and responsiveness. I, 100% love, love the quality of the products...great leather. I get compliments all the time on my luggage set!!! Thank you Wool & Oak...Thank you Cynthia!!!