Wool & Oak Anmeldelser 

I cannot say enough about how wonderful this company and my luggage is. I needed to help with a discount code and it was addressed very quickly and the customer service person Zander was most helpful. Customer Service is actually top-notch. He stayed in touch with me all throughout the ordering, shipping process. It was shipped and delivered very quickly. This bag is absolutely gorgeous. I was very hesitant to spend so much money and I don’t know why I even paused. It’s genius really and I’ve been traveling quite a bit lately so I’m very eager to use it. I got the matching packing cubes. I’ve used packing cubes for sometime because they help everything stay organized, but these are so much better. It was delivered beautifully packaged in a flat box and I immediately took the tissue paper off all the hardware zipped it up and put it together. Tried it out with some clothes and I couldn’t be more excited. This is a wonderful company and as soon as the small duffel comes available in sand, which customer service informed should be within a few weeks, I intend to purchase that as well. You can not go wrong with this bag.

High quality well designed product with the durability for someone who has frequent business travel. Fits nicely in overhead with durability to check if needed. Even better is their amazing customer service! Responsive helpful and efficient!!! This is my go to gift for friends family and clients.

I have purchased an average of 5 suitcases per year for the last 15 years of high frequency business travel in search of a carry-on that would accomplish HALF of what my new NOVA garment/duffle does. I am so happy I have already bought two more for family members and recommended it to multiple strangers. The quality is superb, and everything has a place with unmatched flexibility.

By far the person who made this experience five star worthy and smoothless was Zander. I had a question about the weight of various items and a restock in a color I wanted. Zander provided a very thorough response with all the info I needed. Am very impressed with the customer service of this company.

My whole experience has been amazing. Zander with customer service reached out to make sure everything was perfect. I love the bag! Can’t wait to use it next month!

I highly recommend this company & bag.

I selected a five star rating and I haven't purchased anything! The service prior to my purchase is next level! I wish all of my shopping could be this inclusive, professional and attentive. Other retails should take notice of how Wook & Oak treat people before they become clients. Will follow up with a product review once the midnight color is available!!

I absolutely love the quality and structure of Wool and Oak Luggage. I have the Large Duffle and the Backpack and it makes the perfect travel duo. Stylish but very practical in size especially for Air travel.

I have been a customer of Wool and Oaks for a least a year. I have purchased most of their products the Nova, the Duffle Suitcase, the Wings; the Toto and the Porto (I travel frequently for business). You don’t really learn about a company’s customer service when you are purchasing a product or when things are going good, you learn about it when there is a problem. I recently had a problem wjth a zipper on my Duffle. Their customer service was simply outstanding. They responded promptly, they followed up regularly and quickly, even at their own initiative to check in and make sure I was informed about next steps or just to see if I had any questions or needed additional help. That is highly unusual these days and truly appreciated. My proble was quickly and easily resolved to my satisfaction. I am extremely happy with their products and to be their customer.

Great customer service , thought it takes a while to get things moving , at the end , they are responsive to customer needs and fulfill there commitment , great product

I bought the duffle suitcase first, used it for a three day business trip and was honestly so impressed - it’s the most practical piece of luggage, and it looks elegant! I then chatted with customer service as I really wanted the Nova carry on in addition, so that I could do longer trips with just carry on luggage (and wrinkle free clothes), but needed it quickly. Such a stress free process! Got my bag, received a follow up email to ask if there is anything else I need, and I can’t say enough about the quality of the leather! I was on a full flight and the overhead bins got loaded tightly -not a single scratch! The best luggage I’ve ever owned (and I tried it all, including Tumi).

First class. Every product I’ve bought from them has been of the highest quality, worth waiting for and worth every penny. Great attention to detail & Beautiful craftsmanship. In a world where most rush through life without sufficient focus on true quality, it’s refreshing to engage with a company that cares.
Fantastic & responsive customer service too. Zander at customer services has been a pleasure to deal with.
Well done wool & Oak. Keep up the good work.

I ordered the Porto 14” on December 18 with a four-week delivery estimate. It has now been pushed to April - four months for a premium-priced bag. I was fed repeated “3–4 week” timelines that kept moving, and only after repeatedly pressing them did they admit the real restock date. Offering just 15% off after missing the original timeline by months is terrible. If you charge premium prices, you should deliver like a premium company, not screw over your customers. All of their customer response emails were clearly written by AI. Horrible experience!!

The travel bag is value for money and the service after sale is excellent I had a small problem but they handled it very professionally and smoothly. Thanks a lot Miss Cynthia for your service and support.

I couldn’t be happier with this leather duffle bag. I purchased it as an anniversary gift, and it exceeded every expectation. The craftsmanship is absolutely exceptional — the leather is rich, durable, and beautifully finished, and you can immediately tell it’s made with great attention to detail. The stitching is flawless, the hardware feels solid and high-quality, and it has the perfect balance of rugged and refined.

Beyond the product itself, the customer service was outstanding. The team was responsive, helpful, and genuinely cared about making sure everything went smoothly. The online payment process was quick, secure, and incredibly easy, which made the entire experience seamless from start to finish.

It made for a truly special anniversary gift, and I would highly recommend this bag to anyone looking for something both meaningful and beautifully made. Worth every penny!

I purchased the Wool & Oak NOVA Large Duffle Bag in black leather. This duffel is beautiful, durable, easy to pack and travel with for short to medium length trips.

I’ve been a one-bag traveler for over a decade, and during that time, I’ve tried numerous backpacks in various sizes. I’ve had my eye on Wool and Oak bags for a while, and I finally decided to purchase the Duffle Suitcase. It’s stylish, well-constructed, and the perfect size for my needs. I can easily carry enough clothes, tech, and an additional pair of shoes. This has quickly become my go-to bag for all types of trips.

However, after two trips, I encountered an issue with the shoulder strap. Since the bag was still under the 1-year warranty, I reached out to customer support, and I received a response within hours. I filed a claim, and my replacement arrived within two days. No matter how great the product is, having an excellent customer service team is what truly defines a brand and company.

The Wool and Oak team has been incredible. They’ve gone above and beyond to help me in an urgent shipping situation. Great team, great service, great products!

I had the best customer service experience I’ve had in recent memory with Wool and Oak. I decided to return a fabric bag and replace it with a leather one. The transaction was easy and painless. Cynthia was amazing and constantly in contact during the process. She followed up in both a professional and timely. I would recommend the product and company without reservation. Thanks Cynthia and thanks to Wool and Oak for restoring faith in outstanding customer service and a quality product.

Rarement même jamais je n’ai eu un aussi bon suivi.J’ai été en confiance du début à la fin il ne m’ont pas lâché en m’informant continuellement d’où se trouvait mon paquet.
Quel service extraordinaire!!!
Merci merci
Je conseille vivement ce site pour acheter.

I have ordered many items from Wool & Oak, for personal use and as gifts. The quality of the leather is just gorgeous! First, it was the large duffle and the carryon handbag, which both are just so functional and make packing very easy with the many compartments & sleeves built in. I use the computer sleeve daily when transporting my computer for business meetings, etc. I have tried to purchase 3 more but they are out of stock presently. What a great gift! I bought all of the chocolate color for my items. I now have: the large duffle, the duffle carryon, the toiletry kit, the small purse and just received the hobo bag. WOW! this is the only bag you will EVER need. It is roomy and functional. Just beautiful and is going on its first trip this coming Monday. Can' t wait to use it! Bought another for daughter's bday...:). I had one little issue with a zipper that seemed to not want to work. The customer service was impeccable! They continue to check on me to make sure I am happy and remedied the issue quickly. Things happen, but they made good on a glitch on that one product. With so many purchases, I still give them a full 10 stars (!)......their products make the perfect gift for all. The customer service rep, Zander, is amazing! Continues to check in and doesn't just end a conversation....keeps coming back with yet another nice note of confirmation. Great Company, great products & excellent customer service.