Wool & Oak Anmeldelser 

Zander was very informative when asking about a competitor. Appreciated his insight and timely responses to my questions. Love this highly quality and well made bag!

Zander might be the only one working the Wool and Oak email because it’s clear that’s the only person anyone mentions lol. Bag is large, spacious, and functional. Shipping delays are a known issue for this brand according to the numerous reviews and I wish I knew that going in, I was hoping to have this bag at the start of a new job and didn’t get it until a month later. Bit of a bummer but the constant communication and update is there. The size of this bag is perfect for travel but that strap better be fortified because with the stuff I can fit in this bag, she’s gonna be HEAVY. Excited to take her on work and personal trips, I fear I may revert back to my backpack ways because of the weight. But it’s a CUTE bag. I’m already toying with the idea of getting the smaller size for every day use.

I love the bag itself, it is gorgeous. Ran into an issue where one of the buttons snapped, they quickly addressed the issue and stood by their product. This shows me a commitment to quality and their customers. They have a customer for life and recommend to anyone looking for a high quality travel bag

Customer service experience was terrific! I got a response to my inquiry about an out of stock item and Zander got back to me right away. I was not able to use the $50 promo code on my first purchase at the time I placed my order, but Zander was very accommodating to credit be back that $50 after the fact. I can't wait to receive my item. Their products look really nice and of high quality.

I recently ordered the Nova Duffel Travel Bag and Duffel Suitcase from Wool & Oak and had a fantastic experience. One of my items was temporarily out of stock, and instead of leaving me guessing, Zander from customer service personally reached out to keep me informed about the restock and shipping timeline.

When I followed up with questions about my order, he responded promptly, updated my order personally, and went above and beyond to help ensure my bags arrived before my vacation. That level of communication and customer care is rare these days and genuinely appreciated.

The bags themselves are beautiful, well-made, and thoughtfully designed for travel, but the excellent customer service made the experience even better. Thank you, Zander and Wool & Oak, for making this such a positive experience!

Great products and exceptional Customer Service. I purchased the Duffle in Chocolate and the Nova in Sand. They are both gorgeous and beautifully made. Couldn't be happier, and they arrived quickly. I was kept posted via email when my order was confirmed, when they shipped, and as the delivery progressed, including the day of delivery. Any questions I had were submitted by email to Customer Support and they answered by the next day. They always answered my questions, were most helpful in helping me make my selections, and were always courteous. I highly recommend this company and their products, and I plan on ordering more items in the near future.

I've kickstarted and bought multiple bags from Wool & Oak at this point, and many of them have become daily drivers. I sometimes miss some of their older models (the Weekender Kit was amazing). I think there's really only been one bag I was kinda meh on, but everything else has been very high quality and a pleasure to own.

Their customer service is also very quick to respond and very helpful! From normal use I've run into some issues over the years (bag feet, wheels, zippers, etc) and their support has always been very quick to help get the issues resolved quickly. This review is also a result of a great experience with customer service.

Kind of mixed feelings since I enjoy owning things that stand out and aren't overused, but at the same time I think W&O deserves to be used by more people.

Excellent customer service - I had several queries that were answered incredibly efficiently and with great detail and knowledge. Bag arrived very fast with no addition import duty to Ireland. Birthday gift for brother who absolutely adores it and will use regularly on business trips. Would HIGHLY recommend.

As one of the original backers of this organization and the NOVA large bag, I am pleased by the appearance, quality, and functionality of the bag itself. Although I ran into a bit of an issue with the bag, the customer service is next level. Timely, communicative, supportive, and personable - in an age when good service is difficult to come by, Wool & Oak sets the standard - bar none.

Great responsiveness and solutions when working with customer service. Great products.

Great product and excellent customer service!

I had reviewed the Duffle Suitcase for weeks and finally ordered. During my research, Zander in Customer Service was outstanding. He responded quickly to all questions and was readily available throughout the sales process. My package arrived as promised and in perfect condition. The Duffle Suitcase exceeded my expectations! Thank you.

Prompt delivery. The cary on suitcase was exactly as described. Beautiful and all zippers worked properly. Can't wait to use in on our next trip. My wife liked it so much, she ordered one as well.

Wool & Oak understands customer service. My question was about a bag out of stock. I quickly received information on the way to know when it is back in stock. I received a direct follow-up (and personal) email specific to my question making certain I did not need additional information. This sets them apart from most companies these days. I wish them all of the success in everything they do.

The bag is great, i get more in it than i do in my hard shell luggage.
Pants stay neat, very well thought through!

The bag I have purchased impressed me with its quality - but what impressed me more from Wool and Oak has been their customer service-
I have gifted the bag, and purchased one for myself- and I will continue using the bag to travel and looking for more as the company grows

I placed my order for the Nova chocolate bag late in the evening- and two days later, it delivered to my door! My selection was not expedited- however I do live in Southern California, and the Nova shipped from LA County. Prior to receiving the bag I emailed Wool and Oak regarding the expected delivery. They responded almost immediately! The Nova bag is just as beautiful as it looks on Instagram. Excellent bag, excellent experience! Bravo to Wool and Oak

I have ordered from this company before however when i ordered a back pack that i never even opened and wanted to return it as it was not needed they told me i had surpassed the 14 day window (by a couple of days) i explained that it was shipped to my address in Florida and i was away for two weeks so did not receive until o went back. they stated they will never make an exception. i am appalled and will donate to charity however i have never encountered more rigid customer service from any store or website i have bought from. this is not a good company to purchase anything from

They handled my problem with outstanding Customer Service when I had an issue. I was amazed at how attentive they were. Highly recommended product, I love the versatility of the luggage

I got the Carry-on in Chocolate. Super Rich looking. The thing that sold me on this bag is the outside pockets hold everything I need to have access to while on an airplane ride, without having to go into the inside portion of the bag. There is an outside pocket on one side that holds a regular sized Ipad, and the pockets on the other side hold passports, phones etc... so that you have access to the things you need. The customer service is amazing. I asked SO MANY questions. If you need to know anything about these bags (pocket sizes, when a color will be in stock, etc...) just email their customer service and they will answer all your questions. I'm talking OLD TIMEY customer service and communications like it's supposed to be. These people really care about their customers and their products.