Wool & Oak Anmeldelser 

Fuyez ce site et faites travailler les teinturiers passionnés et sérieux, pas les arnaqueurs comme woolbags. Commande toujours pas arrivée et mes mails restent sans réponse. Cette commande fait suite à une première commande qui serait remboursée si on effectuait une deuxième commande. Voyez l'arnaque maline.J'effectue ce jour un signalement à la répression des fraudes.

I was so pleased with my bag. The leather is lovely and construction top notch. The organization inside is great and customer service gave me good tips on how to maximize the space when packing.

I purchased the nova & duffle bag from Wool & Oak. There was a delay in the shipment, however Cynthia ( from customer service) was in constant communication and they arrived when expected. The leather material was very strong and the color was great. Unfortunately, the bags were smaller than I expected; therefore, they were returned. Cynthia walked me through the return process and notified me when the warehouse received the suitcases. She also explained the timeframe of the credit. I received the credit without any problems. Great customer service. Even though I returned the bags; I would buy again, if I wanted a small bag. Also, the quality of the material & outstanding customer service; I would not hesitate in doing business with them.

From day one to a tiny warranty issue (not theirs but a vendor). Best of the best. We are loyal customers!

Amazing customer service as they were very responsive and checked up on me as I was waiting to receive my bag and after it was delivered. This bag is everything I was looking for my morning commute!

When I emailed customer service due to an issue, I received very quick response from a real person. After that, we communicated back and forth to resolve the issue. Responses were always very quick with either questions or instructions to help resolve the problem. I felt like I was a priority and the communication was always very professional and courteous. And the customer care representative always checked in to provide updates and next steps. Outstanding customer service if you ask me!
And I do love the Nova bag!

Amazing customer service! They are so helpful, knowledgeable, professional and found solutions for all my needs. Thank you!

The communication was proactive and prompt
Delivery On-time
Product is SICK! High quality leather, zippers and beautful color
I can pack for a 2- weeks with my Duffle suitcase and Nova convertible
Best for executive travel especially if you travel PJs
Highly recommended

The company did a great job keeping me informed. The representative I worked with was responsive, professional and very helpful. I would certainly use them again in the future.

Great products. I’ve purchased the Nova bag, duffle suitcase, toiletry bag and the cubes. The material holds up and substantial. The look is tasteful and elegant. I’m extremely organized and love how I’m able to keep everything tidy. My only suggestion is to make the toiletry bag larger to accommodate my electric toothbrush.
I will be purchasing the backpack.

If I want quality, sometimes I have to b patient. I can quickly buy inexpensive
luggage/leather anywhere. Having to wait for perfection is worth the wait. The Company is excellent in communication. Sure would like to know the history behind the name “Wool and Oak”

Very nice feedback for the company
Fast response and action

I had to preorder because the color I wanted was sold out. A couple weeks later I emailed just to find out when the bag would be produced. Cynthia in customer service wrote back quickly and then kept me informed of each change of status. ( produced, packaged, shipped, asking if it had arrived). The bag is great. The customer service is outstanding.

Worth the wait! After deliberating too long on a colour the bag I wanted was sold out and only available for pre-order. The pre-order did take some time, but I was prepared thanks to the amazing customer service and updates I would receive. Now that I've received my bag, I'm thrilled with it and consider it worth the wait.

The team at Wool & Oak really went above and beyond. I purchased their Nova bag + matching duffle suitcase back in November. They're a 10/10. Functional & beautiful. Every time I travel someone asks me about them and where I got them. I also had a toto bag and laptop case from the Black Friday deal that was backordered. They kept in touch with me throughout the process and were transparent. It arrived the other week and I am thrilled. Worth the wait!

Great service, great product!

I love my new large hobo bag! I knew I would have to wait because they were on pre order (made very clear on purchase). And since I had the time, I reached out about changing the color. Cynthia went above and beyond to help me. I even sent her a picture of another bag. I had just purchased so she could help me determine if the color I had chosen was different enough from the bag I just purchased. When the order shipped, she took the time to email me to let me know it had shipped even though I got a notification. And when it arrived, she messaged me to let me know. It had arrived to make sure I had received it.

Amazing customer service and overall great bag worth the purchase!

The piece have been in back order for about 2 months, but let me tell you that the wait was worth it. The company is extremely thoughtful and responsive when you email. They gave me updates about my item and shipping information once the item shipped. Cynthia, followed up today and emailed me, to ensure that everything went smoothly and that I received the item. Quality is beautiful, and the fact that she followed up, only tells me that the company cares. Will be ordering future items to support companies like this one. Exceptional customer service and they carry the finest leather craftsmanship I’ve ever seen. Superb.

Not only are their products exceptional in every way, the communication (order to delivery) from the team at Wool & Oak was first class.
The duffel is my second travel bag from W&O and the pair work brilliantly together.
The quality of the leather luggage is, in my opinion, second to none.