Wool & Oak Anmeldelser 

awesome bag, great quality. I really like the style of it and the pockets come in handy and really looking forward to using it.

I want to discuss their customer service, absolutely top tier. There is a real person on the other ends who is passionate about the product and the company and wants to ensure the consumer is having a good experience.
I waited a few months for my bag as it’s very popular but it was worth the wait and more.
My bag has arrived and I am obsessed. The quality is amazing and it’s such a beautiful bag. It’s light and not bulky whatsoever. It has tons of space and compartments while still looking chic and fashionable.
There is also a warranty which makes me feel more comfortable using my bag knowing if I have any issues their amazing customer service team will help right away.

Thanks Wool&Oak!!!

I received the chocolate duffle suitcase for my birthday. Beautiful, quality piece of luggage! Unfortunately, after a few uses a small section of stitching came undone. Customer service response was almost immediate, with great ongoing communication until my issue was resolved. Within a few days I was sent a new duffle AND I didn't have to return the original! This was more than expected. I feel confident purchasing from Wool & Oak in the future due to the product quality and customer service. Thanks Zander!

Really beautiful duffels and handbags. Exceptional customer service! I needed to exchange my small hobo bag for the medium, and I was so pleasantly surprised to get emails from Zander at customer service checking in and keeping me informed each step of the exchange process.
I bought the duffel bag and can't wait to use it for several upcoming trips. The Hobo bag in sand matches the duffel beautifully.
So nice to have excellent customer support when purchasing investment pieces like these.

I ordered a bag online submitted my order with the wrong color. I sent Support an email if I could still change the color or if it was too late, they responded within 20 minutes was able to change the color and it was shipped out the next day. that’s what i call quality service and they also replied back to my email that they will keep an eye on it to make sure the color was accepted. Thank you!! Zander

The under the seat second carry-on bag is simply spectacular. The craftsmanship is worthy of a higher price. The design is the best I have seen for a secondary carry-on. This bag alone could easily be a full weekend bag. Add this to the larger carry-on and you will never need to check a bag ever.

I have used Wool and Oak bags for a while now. Absolutely top quality product. It’s designed to suit every traveler’s needs and it is high quality. I had a small glitch with a return, however, I have to say they were very responsive and corrected what could have been a negative experience. I am very pleased overall with their professional and close care in customer service and I will definitely buy again.

Customer support and responsiveness are absolutely terrific. Had a question/issue regarding placing order and it was handled within minutes.

The Duffel Suitcase is the perfect balance of form and function for me as a frequent traveller. It carries easy and unpacks perfectly keeping everything organized and compact.

Throughout the pre-order journey I was supported and updated on the journey of my bag and never had to question where my bag was or if it was coming.

Best customer service and beautifully designed bag.

Bought the Nova a few months back. Used it for a 3-week trip to Europe recently. Was really useful in helping to carry my iPad, kids’ iPads, headphones and cables, plus passports and tickets for the trip too. And then I also had a couple of shirts packed in there too that I wanted to keep wrinkle free. What was really useful was when we flew Ryanair to the UK. The Nova was too big to be a carry-on, so I opened it all up and flat-packed it in my check-in suitcase (I didn't want the baggage handlers to throw it about). Overall, a great bag that I will use all the time for years to come. Recently, I ordered the Wing Backpack, looking forward to that arriving for a few upcoming trips I have.

Super attentive customer service with helpful responses. The quality of all of their products is also top notch, with thoughtful design and utility.

Exceptional customer service !!!
Zander was so helpful in ensuring and maintaining your level of service remains at the highest level 💪🏻🤩🤘🏻
Thank you for your spectacular bags we have multiple sets and continue to love it!

I asked about a product that wasn’t yet available in the color i wanted but the team was extremely professional and followed up with me letting me know when it would be. The kind of customer service you always wish for.

Just love the Hobo Tote!!! I love that it doesn’t feel too big, but still fits a 16” laptop! It’s beautifully made and very stylish!!

Even though my order was delayed beyond the original estimated timeframe, the customer service was outstanding. I had the pleasure of working with Zander, who kept me updated throughout the entire process. He made sure I never felt forgotten and even offered alternative options to help speed up my order if I wanted to.

Since my item was a preorder, I knew there could be a wait, and in the end, it was absolutely worth it. The quality exceeded my expectations, and I'm completely obsessed with my bag! It's beautifully made, exactly what I hoped for, especially for someone like me who takes public transportation from and to work. I'm so happy I was patient. I have received many compliments from my colleagues that some have asked me where I got it! Great customer service and an amazing product made this a wonderful experience. I would definitely order from Wool & Oak again.

Wool and Oak was wonderful to work with and very helpful. The quality and ingenuity of the product speak for themselves.

I highly recommend this company without reservation. I have purchased multiple items from Wool & Oak and every interaction has been wonderful. My last purchase the large hobo bag was delayed due to shipping issues and customer service kept me informed at every point. Once delivered, I had a question about the handle and customer service responded several times to make sure my concern was handled. Very rare to get such great service from a company today. If you are considering to buy an item from them, don’t hesitate, the quality is 1st class and you will have no regrets.

The duffle suitcase is amazing. My zipper, however, burst open during my first trip, causing me to travel with a bag that wouldn't close. I feel this was a fluke because I can tell the quality of this product is clearly top notch, and these things sometimes happen. I was able to return the product and customer service was impeccable, sending me a new duffle suitcase within days. I'd buy from them again.

I pre-ordered the bag and it did take a long time to arrive, but it was 100% worth the wait. The bag is extremely functional for work and after work activities. It is also really high-quality. I would definitely recommend this bag!!

I’m only writing here because they have filters in place on their website that don’t even allow for a shred of negativity to be posted. I gave the product 4 stars despite a notch literally breaking and having terrible customer service, but it never saw the light of day because I made a reference to their customer service. I took the time to take pictures and videos so people could see what it looked like in reality, but this brand would rather their consumers go in blind.