On September 30th I wrote in complaint of a lack of Customer Care, while trying to return slippers, which we tend to do when disappointed with the service. I now wish to pay complement where it's... Vis mer
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I’ve bought boots and trainers from Vionic on the recommendation of my podiatrist and decided to buy another pair which sadly were uncomfortable so had to be returned. I contacted customer services to... Vis mer
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Really efficient service, the replacement slippers in question were sent out on the day I ordered and arrived today the 16th October. Gemma II, so very comfortable I have been wearing them ever since... Vis mer
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I have bought a few pairs of Vionic shoes and always been very happy with them. However, I bought a pair in the Spring which were very comfortable but by the end of summer there was a hole in the mat... Vis mer
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Informasjon om virksomheten
Opplysningene stammer fra ulike eksterne kilder
Vionic brings together style and science, combining innovative biomechanics with the most coveted trends. As pioneers in foot health with a global team of experts behind the brand, Vionic brings a fresh perspective to stylish, supportive footwear (Vio-Motion technology).
Kontaktopplysninger
Luminous House, 300 South Row, MK9 2FR, Milton Keynes, Storbritannia
- 08001931800
- hello@vionicshoes.co.uk
- www.vionicshoes.co.uk
3,8
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721 anmeldelser
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Excellent customer service
Shoes were excellent quality but unfortunately not deep enough for me with the arch support in & that’s important for me so had to return. The return proved troublesome to start with as I’m housebound & I don’t have a printer so eventually got a label posted to me & was then collected no problem. Awaiting the credit now so hopefully it won’t be long👍👍
16. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra VionicShoesUK
Thank you so much for sharing your experience. I’m really sorry the shoes weren’t quite the right fit for you, especially when comfort is so important. I’m glad we were able to get a return label sent out and arrange a collection that worked for you. Your refund will be issued as soon as the return is processed, and we truly appreciate your patience.
Many thanks - customer care
The trainers I received were dirty
The trainers I received were dirty! They had obviously been worn quite a lot before being sent to me.
12. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra VionicShoesUK
Thank you for taking the time to share your feedback, and I’m truly sorry for the experience you had.
Receiving trainers that appear worn and dirty is completely unacceptable, and I understand how disappointing and frustrating that must have been. This is far from the standard we expect, and I sincerely apologise that this happened.
We’re already looking into how this occurred so we can prevent anything like it in the future. Thank you again for bringing it to our attention.
Many thanks - customer care
Great customer service
Annoyingly Evri lost my parcel, but Vionic were fabulous: sending me a replacement pair very quickly. The new boots arrived and are perfect. Really comfortable and elegant.
11. februar 2026
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Svar fra VionicShoesUK
Thank you so much for your lovely review. I’m really sorry to hear that Evri misplaced your original parcel — I know how frustrating that can be — but I’m delighted that we were able to get a replacement pair to you quickly.
It’s wonderful to hear that your new boots are perfect and that you’re finding them both comfortable and elegant.
That’s exactly the experience we hope for.
Thank you again for taking the time to share your feedback.
It means a lot to us.
many thanks - customer care
Fabulous Customer Service Experience
Fabulous service from Lyndsay in Customer Services. Although the website advised that responses may take 2–4 days, I heard back the very next day with an informative and genuinely helpful reply to my sizing enquiry about a pair of Sam Edelman trainers. I was also offered additional support should there be any issues on receipt. Trainers ordered and I can’t wait to wear them — very happy indeed!
5. februar 2026
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Svar fra VionicShoesUK
Thank you so much for taking the time to share this wonderful feedback. We’re delighted to hear that Lyndsay was able to support you so quickly and that her guidance helped you feel confident with your sizing enquiry. Providing clear, friendly, and timely assistance is incredibly important to us, so it’s lovely to know this was reflected in your experience.
We’re thrilled you’ve ordered your Sam Edelman trainers and hope you absolutely love wearing them. If you ever need anything else, our team is always here to help.
Thank you again for your kind words — they truly mean a lot to us.
Many thanks - customer care
Quick and easy
Quick and easy. I was having an issue returning my item as the order number wasn't recognised.
Called the helpline and spoke with Kimbereley who sorted it all out in a couple of minutes. She was most pleasant too.
4. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra VionicShoesUK
Thank you so much for your review!
We're really pleased to hear that your return was sorted quickly and easily. It’s great to know that Kimberley was able to resolve the order number issue within minutes — we’ll be sure to pass your lovely feedback on to her.
If you ever need anything else, we’re always here to help!
Vionic Customer Service Team
Ordered sneakers
Ordered sneakers, to be delivered by EVRI, somehow EVRI didnt get round to even trying to deliver to me, they decided to 'return item to sender' without any feedback to me on why this happened. Contacted Vionic Customer Service, they were very very helpful, few days later I have now received my sneakers (reorder). 5* for Vionic, 1* for Every. Thank you Vionic.
29. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra VionicShoesUK
Thank you so much for sharing your experience and for the kind words about our customer service.
We’re truly sorry for the inconvenience caused by the courier returning your parcel without attempting delivery — that’s not the standard we expect for our customers. It’s great to hear that our team was able to step in quickly and get a replacement pair of sneakers out to you.
We really appreciate your patience, and your 5‑star recognition means a lot. Enjoy your new sneakers and thank you again for choosing Vionic.
Many thanks - Customer care
My 2nd pair of stylish trainers
I purchased a few items from vionics shoes to support my arches and found the footwear to offer excellent support and comfort. Queries to Customer service were dealt with immediately and I would definitely recommend Vionics footwear.
22. januar 2026
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Svar fra VionicShoesUK
Thank you for your kind review! We’re delighted to hear that our footwear has provided excellent support and comfort for your arches.
It’s also great to know our Customer Service team was able to assist you promptly. Thank you for recommending Vionic — we truly appreciate your support!
Many thanks - Customer care team
Great shoes, great customer service
I always buy Vionic now as they really help my Achilles tendinitis and come in half sizes and wide fittings. Recently I ordered 4 pairs to try at home, and sent 2 pairs back as the design didn’t fit well around my toes. The other two pairs were perfect so I kept them. Returns were super easy. I rec’d an email confirming receipt and refund of only one pair so I emailed to say I had returned two pairs. Within a couple of days Kimberley contacted me to confirm receipt and refund of the second returned pair. Great customer service and great shoes. Thank you. Ticket number 104299.
20. januar 2026
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Svar fra VionicShoesUK
Thank you for your lovely review! We’re so pleased to hear our shoes are helping with your Achilles tendinitis and that you found the right fit.
We’re glad the returns process was straightforward and that Kimberley was able to quickly resolve the refund — we’ll be sure to pass on your kind feedback to her.
Thanks again for choosing Vionic. We really appreciate your support!
Many thanks - Vionic customer care
Excellent customer service
Excellent customer service, very helpful!
14. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra VionicShoesUK
Thank you so much for your kind words! We’re delighted to hear you had a positive experience and that our team was able to help. Your feedback really means a lot to us!
Many Thanks - Vionic customer care
Poor customer service
I bought some slippers after buying several pairs of Vionics shoes without any problem. As soon as I began wearing the slippers both my Achilles hurt. I contacted Vionics by email they never replied. So tried to ring them no answer. I will think twice before buying anything else.
9. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra VionicShoesUK
We’re truly sorry to hear about your experience and the discomfort the slippers caused. We completely understand how frustrating it must have been not to receive a response when you reached out, and we sincerely apologise for that.
I’m pleased to confirm that one of our customer care agents has now been in touch and is assisting you with the return of your order and your refund.
Thank you for your feedback – it is extremely valuable to us and helps us continually improve our service.
Many thanks - Customer care
Great shoes , wonderful customer service
My daughter needs orthotics to correct her gait - it is very hard to find 'dainty' shoes that accommodate them. The Almeda Mary Janes were perfect and she found them so comfortable. The customer service team have been outstanding in their commitment to helping her with her questions and resolving any queries. highly recommend!
2. januar 2026
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Svar fra VionicShoesUK
Thank you so much for taking the time to share such a lovely review.
We’re delighted to hear that the Almeda Mary Janes were a perfect fit for your daughter, we know how challenging it can be to find supportive shoes that still feel dainty and comfortable. This is exactly why Vionic is committed to bringing together both comfort and style, so you never have to compromise on either.
It’s especially wonderful to hear your kind words about our customer service team; they’ll be thrilled to know their support made a difference. Thank you again for your recommendation, it truly means a lot to us.
Kind Regards,
Vionic Customer Care Team
Gorgeous Boots 5 stars from ME the most…
Gorgeous Boots 5 stars from ME the most comfortable boots I have ever put on my feet comfortable soft leather wide fit on foot which I need just ABSOLUTELY 💯 DELIGHTED couldn't be anymore happier beautiful fit on the leg just great Martine
4. januar 2026
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Svar fra VionicShoesUK
Thank you so much for your wonderful 5-star review.
We’re absolutely delighted to hear how much you love the boots and that the comfort, soft leather, and wide fit were perfect for you. It’s lovely to know they fit so well on both the foot and the leg.
Thank you again for your kind words – enjoy your gorgeous boots!
Kind Regards,
Vionic Customer Care Team.
Return trainers
As I have to return the trainers I ordered which really disapointed me as all my shoes are from vionic.i have never had to return before and as I am not computer literate I did not know how to do that but I did contact bionic and found them helpful.
1. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra VionicShoesUK
Thank you for taking the time to share your feedback.
We’re sorry to hear that the trainers didn’t work out for you, especially as a loyal Vionic customer, and we understand how disappointing that must have been.
We’re glad our customer service team was able to help you through the return process, and we truly appreciate your understanding.
Thank you for your continued support, and we hope to welcome you back again soon.
Kind Regards,
Vionic Customer Care Team.
Excellent customer service and great…
Excellent customer service and great comfortable shoes.
Ordered flip flops and a couple of pairs of boots, also additional for size comparison, super fast delivery and money refunded for the returned pair with days.
Slight issue with one of the pairs of boots, and this was resolved instantly via sending a photo and a call with customer service who sent a new pair out instantly and I also got to keep the slightly faulty pair also. Boots are super comfy as is the flip flops, especially for anyone with problems with their feet.
Excellent all round service from delivery, with comfortable shoes to fast returns/refunds and very efficient customer service.
Would have no hesitation in recommending.
10. desember 2025
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Svar fra VionicShoesUK
Thank you so much for your lovely review.
We’re really pleased to hear you were happy with the delivery, comfort of the shoes, and how quickly our team was able to resolve the issue with the boots. Providing fast, helpful service and comfortable footwear is what we aim for, so your feedback means a lot.
Thank you for recommending us – we hope to see you again soon.
Kind Regards,
Vionic Customer Care Team
Wonderful customer service
Wonderful customer service from Kimberley. I had a query about the extended returns period over the festive period and Kimberley was so helpful, going over and above to ensure I could purchase the shoes I had seen in the sale. The shoes are a gift, so I can’t comment on them, but I am totally reassured that the extended return period will enable the recipient to return/exchange them if needed. I would not hesitate to shop at Vionic in future.
3. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra VionicShoesUK
Thank you so much for your wonderful review! We’re delighted to hear that Kimberley was able to help and went above and beyond to give you confidence in purchasing your gift during the festive period.
It’s great to know that our extended returns policy has given you peace of mind, and we truly appreciate your kind words about our customer service.
We hope the recipient loves their new shoes, and we look forward to welcoming you back to Vionic in the future!
Kind Regards,
Vionic Customer Care Team
Don’t buy from isle of wight
I needed to return shoes. No pick up points on Isle of Wight. 10 phone calls and several emails later pick up arranged . Stayed in all day . No pick up. Can’t get through to customer service. 12 phone attempts later another pick up has been arranged. No confidence it will happen. Won’t buy again from Vionic.
3. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra VionicShoesUK
Thank you for taking the time to share your experience.
We’re very sorry for the frustration and inconvenience you’ve encountered with arranging your return, particularly with the limited pick-up options on the Isle of Wight.
Please accept our sincere apologies for the missed collection and the difficulty reaching our customer service team. Your feedback has been noted and will be shared internally so we can improve this process going forward.
Kind Regards,
Vionic Customer Care Team.
Buyer beware
Ordered a pair of shoes as a gift that were listed in the sale. 2 days later received an email saying the order was cancelled and I would be receiving a refund because the item is no longer in stock - their marketing and ordering system apparently struggles to cope in busy periods and lists items that aren't available. However, it seems that the pair of shoes are still being listed in the same size, just £25 more expensive...I note that other customers have complained about similar over the years, so not an isolated issue. Whether this is truly a clunky system that can't cope with customer orders that they haven't attempted to fix in over a year, or simply a rouse to extract more money from customers...I'm not sure...but I'd be cautious about buying from this company. They've lost a customer today, and a free shipping voucher as way of apology just doesn't really cut it when there are competing brands that offer a simpler, positive experience of shopping. Based on other reviews, I'll wait and see whether a refund arrives as promised...
2. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra VionicShoesUK
Thank you for sharing your feedback, and I’m truly sorry for the disappointment caused. This isn’t the level of service we aim to provide.
We understand how frustrating it is to have a gift order cancelled due to a stock issue. During busy sale periods our system can lag behind real-time stock, and we’re working to improve this.
Regarding the item reappearing at a higher price, our Black Friday sale had just ended, which is why the pricing changed. At times, product and pricing updates don’t refresh simultaneously, which can make items appear available when they’re not. This isn’t intentional, and we’re reviewing it internally.
We’re sorry the goodwill gesture didn’t make up for your experience. Your refund is already being processed, and we appreciate your honest feedback—it helps us improve. We hope we’ll have the chance to offer you a better experience in the future.
Kind Regards,
Vionic Customer Care Team
Extremely Disappointing Service
My order never arrived, and when I tried contacting Sam Edelman customer service by both phone and email, I received no response at all. After a couple of days of silence, I finally received an email telling me the item was actually out of stock and had been cancelled — something that should have been communicated immediately, not after I chased them multiple times.
I understand inventory mistakes happen, but the lack of communication and customer support is unacceptable. I was left without my order, without updates, and without any assistance when I reached out.
The voucher they offered doesn’t make up for the inconvenience or the poor service. Very disappointing experience overall.
EDITED TO ADD in response to the reply:
Regarding the statement, “I’m glad to see that our customer service team has since resolved the issue, and that you were able to place a new order,” things have not been resolved. I had to pay significantly more for the new order I placed, and it wasn’t in my preferred color or style like my original order — the one I waited and waited for but never received.
21. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra VionicShoesUK
Thank you for sharing your feedback, and I’m very sorry for the inconvenience and disappointment you experienced. This certainly isn’t the level of communication we aim to provide.
You’re absolutely right that you should not have had to chase for updates, and we apologise for the delay in informing you about the stock issue. We’re reviewing this internally to ensure we communicate more promptly in the future.
I’m glad to see that our customer service team has since resolved the issue, that you were able to place a new order.
If there’s anything else we can do to support you, please don’t hesitate to get in touch.
Thank you again for your feedback — it helps us improve, and we hope you enjoy your order.
Kind Regards,
Sam Edelman Customer Care
I have been wearing Vionic shoes for…
I have been wearing Vionic shoes for many years since I broke an ankle on one foot and a metatarsal on the other. I also tore ligaments on both legs so I was a pretty sorry limping mess. The only shoes that helped were Vionic, I have had many pairs of their boots, trainers, shoes, sandals, and slippers and wouldn’t be without them. The sizing is sometimes hit and miss but it’s easy to swap them. Their customer service is excellent, often lacking in other companies.
10. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra VionicShoesUK
Thank you so much for your wonderful review and for sharing your experience with us. We’re so pleased to hear that Vionic shoes have helped support your recovery and continue to bring you comfort — that truly means a lot to us.
We really appreciate your loyalty over the years and your kind words about our customer service team. We’ll be sure to share your feedback with everyone here — it’ll make their day!
Thank you again for being part of the Vionic community. We hope you continue to enjoy every step in your Vionics.
Warm regards,
Vionic Customer Care
Excellent quality footwear & excellent customer service.
Excellent quality footwear combined with excellent and prompt customer service. I wanted good looking dress sandals that I could wear with confidence, having previously suffered from very painful Plantar Fasciitis for several years. I purchased the sandals online, but had an issue when they arrived, which the Vionic customer service team sorted efficiently and with kindness. A rare and beautiful thing.
4. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra VionicShoesUK
Thank you so much for your lovely review!
We're delighted to hear that you're enjoying your new sandals and even more so that our customer service team provided the efficient and kind support you deserved.. It means a lot to know that our footwear is helping you feel confident and comfortable after dealing with plantar fasciitis.
We truly appreciate your kind words and support — wishing you many happy steps ahead!
Many thanks,
Vionic customer care
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