I absolutely recommend Vetsend for all your animal needs. It is the only place I can buy Vetality Trout Wet Food for my dog with heart failure. Recently she has got bored with it, and I was refunded t... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
The customer service at Vetsend was brilliant! I accidentally ordered some food for my dog that he won’t eat so I wanted to return it for a refund. I emailed Vetsend and they replied promptly and poli... Vis mer
Selskapet har svart
Good afternoon! Thank you for the fast and efficient delivery. My cats really enjoyed the treats. Thanks especially for letting me know where the package is and when it will arrive—that's important.... Vis mer
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The packaging was all wrong. The product I ordered is supposed to be kept BELOW 25 degrees but it was sent wiht NO coolant around it (other companies definitely do this) on days where tou outside... Vis mer
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Informasjon om virksomheten
Om Vetsend
Skrevet av virksomheten
Vetsend.co.uk is the online shop for your pet's health. Through our digital platform, we provide the very best for your pet. In our online shop, you'll find a wide range of high quality products for pets.
✓ Free professional veterinary advice
✓ More than 20,000 products available
✓ Over 500 high quality brands
Vetsend app
Download our Vetsend app now and enjoy exclusive app-only deals!
Friendly customer service
At Vetsend.co.uk, you benefit not only from an extensive range of high quality products, but also from fast and friendly customer service. Do you have questions about a product or your pet's health? Our Veterinary team, consisting of veterinarians and veterinary nurses, is here to help. They are happy to provide professional, no obligation advice so you can always make the best choice for your pet.
★ Customer Service: customer-service@vetsend.co.uk
★ Veterinary team: veterinarian@vetsend.co.uk
★ Whatsapp: 0031- 850 871 821
Newsletter
Looking for great offers and helpful tips to give your pet the very best care? Sign up for our newsletter today and receive the latest discounts and expert advice straight to your inbox!
Vetsend.co.uk - Online Pet Pharmacy
Skrevet av virksomheten
- Extensive Range of Products
- With thousands of products, our extensive range includes high-quality pet medication, (diet) food, daily supplies, accessories and other care products.
- Professional Customer Service
- If you have any questions regarding your order or any of our products, please feel free to contact our Customer Service Team via e-mail customer-service@vetsend.co.uk or Whatsapp 0031 850871821
Kontaktopplysninger
Emmerblok 1, 4751XE, Oud Gastel, Nederland
- customer-service@vetsend.co.uk
- www.vetsend.co.uk
Promotions
4,4
Enestående
5k anmeldelser
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Easy to navigate site and delivery was…
Easy to navigate site and delivery was super swift!
26. juli 2026
Svar fra Vetsend
Dear customer,
Thank you for your kind feedback. We are delighted that your experience was smooth and efficient.
Team Medpets
Bad service!
I placed and paid for an order on 31st July 2026 and today 15th August 2026 I have whats app and emailed to find out where my order is and it hasn't even been processed yet and no one is responding to my messages. Such a pity because I've bought from vetsend 2ce before and got good service...what a let down!
15. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vetsend
Dear Customer,
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience you've experienced with your recent order. It's disappointing to hear that our service did not meet your expectations this time, especially after your previous positive experiences with us.
We would like to resolve this as quickly as possible. Could you please provide us with your order number or email address associated with the order? We will investigate the delay and ensure that your order is processed promptly.
We appreciate your patience and hope to restore your trust in us.
Kind Regards,
Team Vetsend
I ordered medication on line
I ordered medication on line. Your advert stated next day delivery and I paid extra for express delivery. I did the order on Thursday afternoon and the medication was not delivered until the following monday
9. august 2026
Fast delivery..
22. juli 2026
Svar fra Vetsend
Dear customer,
Thank you for your positive feedback. We are pleased to have assisted you promptly.
Team Medpets
Svar fra Vetsend
Dear customer,
Thank you for your positive feedback. We are pleased to have provided a smooth experience and remain happy to help.
Team Medpets
Excellent service
Excellent service. Placed order on Tuesday and it arrived on Friday. Excellent.
7. august 2026
Svar fra Vetsend
Dear customer,
Thank you for your kind feedback. We are pleased that your order reached you so quickly.
Team Medpets
Renal dog food test box.
The item information and description had a list of 7 items. I received only 6 (I ordered two of the mixed packs) so really was short of 2 tins of food.
When I queried this, I was told I had received the correct 6 items and they also changed the description to only have 6. I did include a screenshot of the item description (7 items) with my email.
As this was their mistake, I do feel an apology and a token of goodwill would have been good customer service.
Not sure if I would reorder from them sadly.
15. juli 2026
Svar fra Vetsend
Dear customer,
Thank you for your five-star rating. We appreciate your feedback and are glad to have provided a positive experience.
Team Medpets
Great customer service
12. juli 2026
Svar fra Vetsend
Dear ,
Thank you for your kind feedback. We are glad we could help and truly appreciate your support.
Team Medpets
Order correct and delivered quickly as…
Order correct and delivered quickly as advertised for next day/ priority delivery.
9. juli 2026
Svar fra Vetsend
Dear ,
Thank you for your 5 star review. We are very pleased that everything went smoothly and appreciate your feedback.
Team Medpets
Absolutely fantastic customer service…
Absolutely fantastic customer service and a great ethos for caring for dogs I ordered the wrong size pet bed for my dog so asked to process a refund. The couldn’t process it on the day instead of making me wait they refunded me and asked me to donate the bed to a charity I know exactly the charity we’ll take it to the dogs shelter we got our dog from
3. august 2026
Anmeldelse skrevet uten oppfordring
Very efficient.
6. juli 2026
Excellent efficient service
Excellent efficient service. Fast delivery. Couldn’t have asked for better. Thank you.
13. juli 2026
Good communication
Advised me when the doog feed I required was in stock. Quick delivery at a competitive price.
10. juli 2026
Delivery quick working no stomach upset
Delivery quick, reasonable price and best of experience trovet anti struvite stones working keeping urine at about 6.0 pH , having 2 small dogs that usually feed at the same time sometimes swapping bowls was becoming difficult to keep 1 on a strict royal canin diet , keep on monitoring pH and keep looking for signs of infection in samples at home.
9. juli 2026
Excellent and quick service
Excellent and quick service. The only problem was that the cats didn't like the food. But they are yet to agree any hypoallergenic wet food!
12. juli 2026
A very happy kitty mamma…
A wonderful site that I can finally get lots of different flavours of purina gold gourmet pate/mousse ,my kitty will not eat anything else believe me i have tried absolutely everything!!Quick delivery ,well packaged,thank you🩷😻😻😸
12. juli 2026
Terrible customer service.
Terrible customer service.. courier didn't attemp to deliver just wanted to divert it to a locker and when discussed with company got AI bot 🙄 when finally through to a human was not helpful and ended in full refund. Will not be using again
9. juli 2026
Svar fra Vetsend
Dear Customer,
We’re truly sorry for the inconvenience you experienced. This is not the level of service we strive for, and your feedback is important to us. We will use it to improve and ensure a better experience in the future.
Team Vetsend
Thank you for sharing your concerns.
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