Ultrasound Direct Anmeldelser 

I attended this clinic in my third trimester hoping for peace of mind. Instead, I received inaccurate information about my placenta’s position, which led me to stop essential pregnancy restrictions. Later, my NHS scan showed the placenta had not moved at all. My husband and I were both told it was over 3 cm away — completely false. When I complained, the clinic denied responsibility and blamed scan limitations, which were never explained to me. I paid for clarity and left with confusion and stress. Not recommended!

I sent the below email on April 28th, I received a single line apology with a promise of a “comprehensive response” within 7 working days. I haven’t heard anything since, but I would really like a refund at this stage.

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Dear Ultrasound Direct,

I am writing to raise a formal complaint regarding my recent appointment at your clinic and to request a full refund.

The experience was extremely disappointing from start to finish. The clinic environment felt outdated and unwelcoming, more like to a dental surgery than a setting intended for such an important and emotional occasion.

The sonographer appeared rushed and dismissive, quickly stating that she was unable to obtain the necessary images. She also incorrectly informed me - and another expectant mother attending at the same time - that we were a week earlier in our pregnancies than confirmed by our hospitals. Her insistence that the hospitals must be wrong, without any thorough examination or explanation, was highly unprofessional and left us both feeling uneasy and dissatisfied.

The scan images sent to us afterwards were of very poor quality - significantly inferior even to the standard NHS scans - and did not reflect the level of service or quality we had paid for.

Following this experience, I booked an appointment with another provider in Preston, where the standard of care, the facilities, and the quality of the scans were immeasurably better. They also confirmed to the day that the hospital dates were as expected with their results, conflicting yours by a week. Although this alternative service came at a higher cost (particularly given my twin pregnancy), it was entirely worth it compared to the disappointing experience at your clinic.

Given the above, I cancelled my rescan appointment with you and respectfully request a full refund for the initial scan, as the service provided was not of an acceptable standard.

Thank you,
Becca

I just had my Premium 4D done in Bury St Edmunds, staff are so pleasant and professional, Special thanks to Gemma who is always accommodating and TRUDY who is a brillant sonographer! will definitely recommend to friends!

Brilliant service. I have attended both colchester and Chelmsford clinics for early pregnancy scans and Women’s Well Health scan. All have been brilliant. The Chelmsford centre is great, very kind staff and couldn’t do more to help. Even when they find something, they tackle the news with professionalism and empathy. If I could rate more stars, I would.

Everything was good. Excellent sonographern - Alison Ball in Leiceter.

My partner and I visited 11th May 2025 at the Bristol Branch for a gender reveal scan. Scan went well and lady dealt with us perfectly. Unfortunately the problem arises after leaving with a confetti cannon to reveal to our friends and family. Let the cannon off, to our delight we were having a boy, already have a girl so one of each perfect. Everybody happy. Until we then opened up the envelope and scratched off a scratch card to reveal in fact we weee having a GIRL! All disappointed by being given the wrong cannon. Have emailed and wait for a response. But really what should have been a special day turned out very anticlimactic!

I’ve used Ultrasound Direct several times now, usually visiting the Birmingham branch, but I recently had the chance to visit the Derby branch for my NIPT test—and I couldn’t be happier with the service at either location.

At Derby, the experience was outstanding. The scan before the test was fantastic. Ben, the sonographer, was incredibly thorough and patient, taking the time to get perfect images of our baby. He explained everything he was seeing in a calm and reassuring way, which meant a lot during what can be a very nerve-wracking stage of pregnancy.

The blood test itself was quick and simple, and the entire appointment ran smoothly. The ladies at reception were warm, friendly, and made us feel completely at ease.

All in all, a wonderful experience from start to finish. I’d 100% recommend this company to anyone needing private scans or tests during pregnancy.

To start of with there was good service and the staff were very friendly and reassuring.
But later as I became a regular customer, I was taken for granted and one of the staff members rather than reassuring make you tensed and worried. We pay for this service because we want reassurance and to be treated well and not get a response like what did the NHS say, check with them etc.
The above issue is secondary however the reason for 1 star rating is that they could never fulfil the 4D scan and images.
I was asked to email head office and complaint to get the money.
Since 6th of February 2025, I have been emailing and calling to get my refund but no success till date.
I would definitely avoid spending any money with this company.

Absolutely amazing experience with the Norwich clinic having an early reassurance scan. Managed to get view of amazing heartbeat and a full mot down there. Amazing staff thank you.

I was looking for NIPT testing to give myself and my husband some reassurance to the health of our baby (as an older mum!). After searching for local clinics this one came up and all over the website they said they did all the NIPT etc so I thought great and sent in my enquiry form. 4 days later still hadn’t heard back from them so called to chase up. Phone was answered unprofessionally as ‘Peek a Baby’ which confused me to say the least as I thought it was Ultrasound Direct. Really rude and unhelpful guy told me they don’t do the testing in Bromsgrove. This is clearly why they hasn’t bothered to call me. Surely a business such as this should at least make potential clients aware and not just ignore them? Then looked at Peek a Baby website who have the same telephone number as Ultrasound Direct, to find they have made a huge deal about they’ve moved their clinic to Bromsgrove, go there for your NIPT tests. All round a really poor service and shocking customer service

What a disgraceful service! Last year I had a great experience with the person doing the ultrasound (4D) and I had great photos of my first baby and the person was talking through it with us. Last week we went to have the 4D bonding untrasound for our second baby. The images are horrible - a 4 years old would be able to get better images. The lady did not seem to know what she was doing, said nothing during the ultrasound and gave us the most awful images you can imagine. The photos look like it is an ultrasound of a bowl of vomit - 99% of the images are like this. And they deceived us by allowing us to see the images after we left the clinic. I wish I could upload the ultrasound photos here for you all to see and be baffled at what I was given! Do not attend the Reading branch under no circumstances! The person there is not a professional and does not know what she is doing nor how to operate the machine. She will give you a terrible experience at a delicate stage of your pregnancy.

Fantastic service, state of the art ultrasound equipment and terrific advice. We managed to secure a short notice ultra sound scan of my partners Hip on Easter Sunday. The clinic was most welcoming, professional and courteous. Steve the ultrasound technician was very thorough and talked us through the on screen images. He was quickly able to diagnose the issue and provide excellent follow up advice. We left with a greater understanding of the problem, a full report and access to the images on line. Highly recommended and will certainly recommend to others

Unfortunately I can’t leave one star. Had an appointment for 12.30, cancelled it at 9:51. Requested a refund. Terrible service from a company that had good reviews.

Saw Sandra today at the Nottingham branch for a men’s health scan. Sandra was very reassuring and I am grateful for this quick and helpful service that has saved much wasted time worrying. Thank you

A number of issues with our early viability scan with Ultrasound Direct. Firstly they called the day before our appointment trying to reschedule (we carefully planned it and had organised childcare had no flexibility) and then called 1 hour before our appointment to say our sonographer was unwell. We had a mad scramble to get to another appointment in another part of London. The scan itself was not great - it’s not their fault but they diagnosed a “pregnancy of unknown location” and were very scatty about it all. “Could be ectopic, we can’t see a foetus, etc”. We then went to the hospital and were seen really quickly in the early pregnancy department by a gynaecologist who very quickly and clearly found the pregnancy and embryo and confirmed the pregnancy wasn’t ectopic. She said she hadn’t understood our notes from Ultrasound Direct and the equipment was SO much clearer in the hospital. My husband is a doctor and astonished by the difference. I got so much more support and clarity at the hospital and they have offered a follow up scan to check how things progress. I’d warn other mothers going for an early viability scan with UD and urge them to go to a qualified gynaecologist if they can.

Well done Croydon US Direct! Easy to find location. US less costly than other companies. Receptionist polite, friendly and reassuring. Sonographer (Pearl) was just brilliant; talked through the US as she was doing it, explained findings; provided clear report and all images that were relevant. Would definitely recommend and if necessary use this company again.

Shocking!Sonographer made me feel like I was a nuisance. I like many others on here have had a very negative experience. They messaged my post and said I should email an address they gave, I did, that was a few weeks ago and I’ve heard nothing, not an apology, acknowledgment, zero. These people don’t care, they only care about the money. Disgusting avoid - go to a clinic that cares . You have been warned!

- did not provide scan o report
- I went through a terrible experience, which may have been able to be helped (not solved) if they had prided the scans or report time as they said they would.
-Still to this day, I have never received the scans or report even though we contacted them multiple times and was told it would be sent from the head office.
- This is not a reflection of the people who saw me on the day of my scan!

We are very glad with the service.Thanks to Neelam(The Sonographer),She was very professional , and we strongly recommend ultrasound-direct.
Thanks
Deena and Robin

Been to the clinic for 3x now and the staff has been the same accommodating and nice staff.. they greet you with a smile, explain things and result to you well..