Ultrasound Plus Anmeldelser 216

I went for the ultrasound this week and everything was fine. Receptionist and sonographer were lovely. However, I asked to have my address printed in the invoice so that I can claim back cost from Medicash. I was told there should be no issues. I got the invoice on my email but without the address. I called and was told they would call me back and that there is issue to have my address printed. But they never called me back. I don’t understand why this is such a big problem..

If you googled for ultrasound services like I did and settled on this one, I would not recommend it based on my experience. I booked a Saturday evening appointment and turned up promptly. Nobody had turned up to do the ultrasound
First of all they said they were 10 minutes late. This then turned into half an hour, so I left. Noone phoned me saying they were running late in advance. So I wasted time and money commuting in. I would recommend going somewhere else based on this experience.

Ultrasound Plus London, Docklands:
Just waiting for my appointment. I am pregnant and was rushing because the lady on the phone told me I would have to pay extra if I was 10 minutes late. I arrived on time. Instead of basic professionalism, the receptionist was rude, sarcastic, hostile, and unnecessarily aggressive. I was then told they are running late and that I have to wait even longer — delivered with attitude.

This behaviour is unacceptable. Work on your attitude. We pay for these services; nothing here is free, including your salary. The bare minimum expected is respect and basic hospitality.

I've used private scans before, such as Ultrasound Direct and others. But this has by far been the *worst* inhumane, unprofessional experience. As a doctor, I am *appalled* by how insensitive and unprofessional the staff are. Booked an early ultrasound scan because I've been worried about some spotting. I arrive and the sonographer already had a very monotonous, moody, non-engaging personality. She stated she could not see a foetal heart beat. Naturally I'm worried. She reassured that sometimes it's too early and I should book a rescan (bare in mind, in my previous private clinics they offer this for free when the scan doesnt pick up what you paid for, considering you're already paying a lot). I return to the desk, and was just handed a report, no scan photos, and told someone will call me to arrange the next scan free off charge. I never received a call. Or any photos. I call the admin, they denied any of this happened. The receptionist then says "Since it's a non-viable pregnancy, there's nothing to see on the scan so there's really no need to send these to you?" I beg your pardon?? The most insensitive way to deliver bad news that was not confirmed by a medical professional (please note I am a doctor and she was a receptionist and the sonographer barely seemed to want to engage. We had to keep probing questions to get answers as paid customers), and that too paid £80 for the scan, expecting everything. If I were experiencing a miscarriage, all the scan photos and report are essential for me to handover to the EPU/obstetricians (which were requested when I contacted my GP). I informed the EPU of my experience and they also stated this was out of their remit to do this or state that, and how normally this would be classed as misconduct. I've been devastated since receiving that information over the call. STILL haven't received a scan photo. AND surprised, in such circumstances, they are not offering a rescan for reassurance. They expect you to still pay £65 (discounted price apparently) while other Ultrasound companies give it free off charge in situations like this.

Cancelled my appointment on the day after booking holiday. The clinician couldn't even take a blood sample and I had to drive 100+ miles to another facility to get the blood taken. Was promised fast tracked results to compensate all the travel but the results still took 3 weeks and was never fast tracked as promised!!

Edit after company response:

This review is 100% for this company. We had an appointment booked at Brentwood, which we booked holiday for and the appointment was then cancelled the day before, we then had to rebook and attend another day which caused a lot of stress, Brentwood is 63 miles away us, a trip we were willing to make but due to them not having a staff member capable of taking the blood sample on the day and wasting a whole day travelling there and back we then had to travel to another facility in Watford a different day, which was 102 miles away from us (All in all it turned into 3 days off work and 200 miles on top of what was supposed to be a 130 mile round trip) PLEASE BEWARE! ADVISE YOU TO DO YOUR RESEARCH AND FIND SOMEWHERE PROFESSIONAL.

Called 45 hours prior to my appointment and asked to move it to another available slot on the same day (the website shows available slots every 15 minutes) and explained that my dog now has to see a vet at that time. Was told I'd lose my deposit and have to pay it again, and the woman just kept repeating 'we have a strict policy'. I'd understand if there were no other slots available but there are literally so many.
There is no customer care here, it's very much sales driven and in my experience there are other clinics that provide a much better customer experience. You are very much treated as a number and not an individual, all they care about is your money. I've had all of my private pregancy scans here but unfortunately we wont be returning.

Really awful experience. Sonographer was quite rude.Didnt even introduce herself. Receptionist cancelled our appt, 2 hours before and then phoned back to say they could fulfill it. expected better. Really wish id not bothered to go here.

Disgraceful service. Please please, I entreat you, please do not use! Disgusting attitude of staff is pervasive. As a paying customer, you have the right to say if you are not happy with the service. But at Ultrasound Plus (Brentwood) you are dismissed, patronised and treated like your business is not welcome. The only chance to stop this is to not use them. Please, treat this review seriously. They are appalling.

Extremely Disappointed – Unprofessional and Uncaring

We had an early pregnancy scan booked for 10:45, only to receive a call at 08:30 on the same day informing us that it had been moved to 11:45 — completely messing up our entire day and other scheduled appointments. We arrived early, at 11:30, and still weren’t seen until after 12:10. Completely unacceptable.

The scan itself was uncomfortable and distressing — the man performing it pressed extremely hard with zero sensitivity or regard for how early into the pregnancy we are.

To make things worse, we were not given a printed report after the scan. We explained multiple times that we urgently needed the report to send to our doctor abroad. We were brushed off and told it would be emailed.

Three hours passed. Two phone calls — one to the head office and another to the branch — and still no report. We were told to be patient because they had “other patients.” The staff on the phone were shockingly rude, cold, and completely lacking in empathy or professionalism. No compassion whatsoever for people going through an emotional and fragile time.

Avoid this place at all costs. You’re not just a number when you’re expecting — you’re a human being, and you deserve to be treated like one. This clinic clearly doesn’t understand or care.

I cancelled my appointment on May 29 well within the cancellation policy and was told my £30 deposit would be refunded the following week. It wasn’t. I followed up again and was told the refund would be processed early the week of June 9. Still nothing. I called again on June 13 and was told I’d receive the refund by the end of the day. Yet again, nothing.

This is now over two weeks of delays, repeated follow-ups, and no resolution. It’s completely unacceptable and unprofessional. I’ve wasted time repeatedly chasing a refund that I am fully entitled to under their own policy.

If the refund is not issued immediately, I will be reporting this to Trading Standards, initiating a chargeback through my bank, and sharing this experience more widely so others are aware of the risk when booking with this clinic.

I do not recommend it at all, I went for my first appointment and it was not as I expected they say 4D but it's not like that everything was on fast forward, I did not see and understand anything I had to reschedule, they said they would call us and a week passed and I called and they rescheduled me, before the day before they called me that we have to cancel as it is an NHS emergency, I understood I rescheduled, and the day before the same story and I said I did not accept such a thing after they said they would call back which they did but they told me it was the sick doctor, 2 calls a day apart and different lies. Why should I have to accept NHS emergencies at my own expense? It has remained that a manager calls me to talk about the problem, to this day no one has called, if they don't I will personally go to them even if I come from out of town

Absolutely horrific experience, would advise everyone to stay away. Woman from the head office was so unbelievably rude, never had such a cold, insensitive conversation. The clinic has policies in place which seem to be happily adjusted when it is their staff at fault. I find it incredibly sad as it is a health clinic, so the majority, if not all patients have concerns about their health and are going through a difficult time. My partner suffers from a serious health condition and has being going through a health scare, she has been so emotional and scared, a shell of herself. We had travelled 2 hours to the clinic and 2 minutes before the appointment had a phone call to say the appointment had been cancelled. We wasted so much time and fuel, not to mention the distress it caused. She had been so worried about this appointment and had prepared herself for the scan, to then be told she would have to come back, it was heartbreaking seeing her like that. The woman called and explained she could reschedule her appointment, so she did, to the following day. The following day, the appointment then was changed again due to another staffing issue. As you can imagine, our main concern was ensuring nothing sinister had come back, and ensuring my partner felt comforted and reassured, not to deal with the terrible service we received. After having the scan, as stated in the email, we made a complaint in the first 48 hours. Unfortunately, this meant having to endure another cold conversation with the head member of staff. She had absolutely no empathy, straight away insisted nothing could be done and I should have just ‘asked’ and she would have refunded me the deposit. I find it incredibly strange how that was mentioned after the appointment as this goes against their ‘so-called’ policy, and she also never mentioned this on the phone which you assume she would offer to do if that was the case. She just said that the appointment could be ‘rescheduled’, which is why we did attend the appointment. The phone call was her defending her staff and repeatedly saying ‘it’s not our fault’, firstly, it’s wasn’t ours either, and secondly, we aren’t bothered which of your staff is at fault, we just expected some compensation for the almost 8 hours travelled. She then offered 20% off the next ultrasound which I can assure you will not be used after the treatment we endured. The woman based in the head office is clearly very good at manipulating vulnerable clients and twisting the story, I can see that from the previous reviews and also the multiple phone calls I overheard when she spoke to my girlfriend. I am sure the response to this review will her defending and twisting the situation however, as a paying client, I can assure you it will be untrue. STAY AWAY.

Went to the prestwich branch today for a pelvic scan (monitoring). I have never felt so awkward and embarrassed by the treatment I received. First, the sonographer is the most miserable, rudest person I’ve ever met. She pointed aggressively where to sign the consent form, kept asking what I don’t understand about the previous reports I have received. She was was very intimidated. Just ran out the door saying don’t get dressed until I leave and shouted at me when I dressed too early as if I have some sort of disease. Just absolutely awful! Sort the prestwich branch out! The lady clearly doesn’t want to be there.

Shockingly bad.

Cant get through to anyone. Tried multiple times. All I got was a woman with broken english asking me to hold. She never came back. That happened multiple times. Why would I put my health in your hands?

I had a reply to state no one has broken English so it can’t be them. Ultrasound Plus, 38 Harborne Road? If it isnt you then please ensure Trust Pilot amends the links because the website attached leads to the one I called, and I will amend the review.

Perhaps the accent threw me. I did attempt to actually speak to her on the many many times I called and she asked me to ‘hold’ before never returning. Perhaps if she’d stopped to actually answer the calls i’d have a better grasp of her language ability.

I dont need to call. I booked and attended a clinic last week. One which responded to my phone calls.

Ultrasound Plus Leicester. As soon as my husband and I entered the attractive, comfortable room we got a warm friendly welcome from Leah the lovely receptionist who put us at our ease.
In the ultrasound room we met Zeenat the sonographer, a warm, friendly, intelligent young women who was thorough in every respect and professional to the core.
Zeenat really knows her stuff and found something I needed to know about. I had opted for the upper abdomen ultrasound which included the Pancreas, Spleen, Kidneys, liver and bile duct and included a detailed report delivered by email along with ultrasound images delivered on the very same day.
Where else could you get a next day appointment and such professional service from a highly knowledgeable sonographer at a cost of only £120 and without needing a referral from a GP? Nowhere. So very pleased I found this place. Thank you so much Zeenat.

Went in for a dating scan at the London docklands branch, the scan was extremely uncomfortable, the sonographer pressed very hard and when I told her she tried to gaslight me saying that my bladder wasn’t full enough (I was bursting to pee).

Please ladies, if you are after a pleasant private scan, NHS is far better than this place, stay away.

Left feeling not very happy, disappointed and feeling worried if the baby was okay.

I had scheduled a pelvic scan appointment at 11:00 AM, and despite arriving early, I encountered several frustrating issues throughout the process. The confirmation email mentioned that a late arrival (over 10 minutes) would result in a forfeited deposit, but there were no instructions regarding any preparation, such as drinking water before the scan. I took the initiative to follow this step on my own. Additionally, there was no mention in the confirmation email about what would happen if the sonographer was late.

I was informed that the door would open five minutes before my appointment. However, a minute before my scheduled time, I contacted the helpline for an update. After waiting several minutes, I was told that the sonographer had called in sick and would not be able to attend the appointment. I was offered the option to reschedule or wait until 12:00 PM when another sonographer would arrive. I was understandably frustrated and inquired why I wasn’t notified sooner, to which the response was, "we only just found out."

When a manager was put on the line, she did not allow me to voice my concerns and immediately offered the two options, leaving me feeling unheard. The situation was further complicated by the discomfort of needing to use the bathroom and being unable to do so during the wait.

I had made arrangements for childcare and taken time off work, and I felt my time was not valued. The lack of apology only added to my frustration, and I had to mention this before one was offered. Later, I received a follow-up call notifying me that the appointment would be rescheduled for 11:45 AM.

Additionally, I found it concerning that the receptionist did not arrive until 11:25 AM, despite the clinic having been aware of the sonographer’s absence by 10:59 AM. It makes me wonder if the team had already known ahead of time that the sonographer was not well enough to attend, and whether the receptionist intentionally delayed their arrival as a result.

On a positive note, when the new sonographer, Jude, arrived at 12:00 PM, he was professional, informative, and kind, making the scan experience much more pleasant. His thoughtful approach helped ease my frustration, and I appreciated his care during the procedure.

Unfortunately, after my appointment, I was told I would receive a link with the results on the same day, but I did not. I waited 24 hours and had to call them again. The customer service team was defensive and unhelpful, which made the entire experience even more difficult.

My request is that when something goes wrong, customers are given the chance to express their grievances. Women attending these services are often already in a vulnerable position, and a little empathy and accountability would go a long way. I’m giving this review 2 stars because Jude, the sonographer, was excellent, but the overall experience was disappointing.

despite paying full amount of fees, when I reached the clinic I found out that the big screen, where I was going to see my baby, was not working at all and my appointment only lasted 10 minutes while on the description on their website says it lasts 30 minutes.

My point is if they can charge full price of the service they provide, then they must make sure that their necessary equiment is fully functioning too.

Brentwood branch:
Firstly whoever I booked my appointment with over the phone was really friendly and helpful. Arrived at our appointment, receptionist was so lovely and helpful. We were seen immediately/ on time. Daisy the sonographer was an absolute treat, she was brilliant - very efficient, kind and funny, explained everything to us the room was really comfortable. we waited a few minutes after appointment and received a really nice and unexpected care package. would 100% recommend

Careful, with this company if they have trouble finding your veins or getting blood from you, you won't get your deposit of £50 back.