Tyneside Home Improvements Anmeldelser 

THI installed our orangery 8 years ago. We have had little problems with it. Recently 3 issues developed. Damage to the finial, leaking down pipe and a security window latch that wouldn’t secure. THI’s operatives turned up when they said they would, the defects were resolved with no quibble and THI chased around to find the right part to replace the broken finial support. In other words it was a proper repair not a “patch up”.

Overall, our experience with Tyneside Home Improvements has been disappointing. The company's complete lack of customer care and communication let's them down badly, overshadowing the final product.

At our initial meetings, we were promised project plans, weekly updates about current and future work and a five week build time as the job was deemed to be simple. End to end, the project has taken close to eleven weeks and without our input and constant chasing, it would likely have taken much longer. There were several weeks where no work was carried out and we didn't hear from anyone at THI.

From the outset, we had to hassle THI for a start date and tradesmen would often arrive at the house without any prior warning. We even had an instance of scaffolders appearing at four o clock one Sunday afternoon, not ideal.

In terms of the build itself, one of the walls was built too high, partially as a result of the incorrect scaffolding being delivered and the builder balancing on the fence during construction. The internal doors were also measured incorrectly and had to be adjusted at the workshop, meaning we were left with a piece of chipboard for a dining room wall for around three weeks, extremely poor given we have a two year old.

The final straw for us was when the frame fitters arranged to work the weekend to make time back up. We reluctantly agreed but to note, they were a father and son team who some days didn't arrive on site until around eleven and then left again at two. Although we had rearranged a holiday to accommodate this, the fitters then cancelled on the Saturday morning due to illness. Although I'm sure this was genuine, it did coincide with Sunderland reaching the playoff final and we had already been informed he would be "too hungover" to work on the Sunday. From an outside perspective, this doesn't look professional in the slightest. I then raised a complaint with the company who essentially stopped speaking to us, corresponding by email only.

Throughout the build, there was a general lack of courtesy towards us. At our initial meetings we were promised everything would be left in a tidy state at the end of each day however this simply didn't happen. Tools, including sharp saws, were left in the garden and excess building materials were left for weeks at a time. The plasterers even poured plaster water onto the decorative gravel once they had finished, rather than down the drain.

The whole saga has been exhausting and the customer care has been non-existent. It's very difficult to understand how THI has so many five star reviews as our experience simply doesn't match this. We therefore, would not recommend THI for any building work.

(13/7/25) To be clear with the below reply:
I have tried to be polite/diplomatic in the review I gave. Overall, THI were a disgrace with their overpromises and customer service.

There was no 'banter' with builders and their reasons were genuine. They fell that far behind due to a poor work ethic, they felt the need to work on a weekend, and even then, they couldn't be bothered to turn up. As a customer, I didn't feel the need to name those involved for the sake of their reputation.

In regards to timescales, we promised three different deadlines by three different salesmen, all of which were massively overambitious.

Throughout the build, THI were nonexistent, with the majority of it handled by external contractors. It was extremely difficult to contact office staff, most of which were rude and/or dismissive.

The response given by THI is not representative of the conversation I had with Anthony, and does not give a true reflection of events throughout the build.

Overall, I feel our build was not handled as a 'proper job' and was worked on around other, more expensive, reputable jobs. Given the below feedback, it's clear management have not learnt any lessons and will continue to overpromise their jobs and hide behind their reputation.

Great service from start to finish.
Excellent communication from the team and the engineers were very helpful and professional.

We recently had an extension completed by Tyneside Home Improvements and the entire experience was smooth and completely stress-free from start to finish. Every member of the team from sales and office staff to the builders, fitters, plumber, plasterer, and electrician , was professional, friendly, and a pleasure to deal with.

The VR view shown to us at the initial sales appointment really helped us visualise the space, but the reality has far exceeded our expectations , we’re absolutely over the moon with the finished extension. It’s transformed our home and created such a lovely, usable space. Friends and neighbours have all commented on how great the team were and how beautiful the new space is.

A special thanks to Derek and Ian, our builders, who worked tirelessly throughout the project. They were incredibly knowledgeable, trustworthy, and always went the extra mile. Even our dachshund adored them — I think he misses his pals now!

One thing that really stood out was how tidy they kept everything. The site was always left clean and safe at the end of each day, which made such a difference , especially with children and a dog still needing to use the garden.

The work was carried out to a very high standard, with real attention to detail, and completed impressively quickly. We had one small issue with a window, which was sorted almost immediately without any hassle.

We couldn’t be happier and would wholeheartedly recommend Tyneside Home Improvements to anyone thinking of having work done. fantastic team delivering exceptional results.

We had a 30 year old conservatory which was starting to show signs of its old age - uPVCprofiles & polycarbonate roof. The new build started on time and despite some very minor problems which were rapidly resolved by the excellent team it all went very well.
The guys all worked very hard and were helpful.
Teardown/removal of the old conservatory took less than one day only & the new very solid new build took only a further 3 days. We are delighted to now have a very warm room & a high quality roof to building quality standards. The overall outside look of the build is much superior compared to our old plastic one.
Thanks to all at Tyneside Home Improvements !!!

Thanks to Tyneside Home Improvements, we now have a wonderful WORKING conservatory due to our warm roof!! Thank you for all your hard work. The lads were fab - very polite and a good sense of humour :) big thanks to Jason and Aaron who fitted the roof and to Johnny and Jonny who did the plastering.

Our job was to provide double glazed sash windows, french doors and a kitchen door for an Edwardian house with a new living extension. The job was in two parts with upstairs replacement windows fitted before the extension was started. Downstairs new windows and doors were fitted when the extension was built. The upstairs replacement windows needed working around some existing valuable wooden blinds. Initially this didn't go well as the fitting team were not able to obtain the interior finish to the refitted wooden blinds that we had agreed with the sales team. THI responded to this problem very well indeed. They activated their customer care team, who were fantastic, and I must give a shout out to Dale, who arrived assessed the problem, worked out a solution and delivered it. The second part of the job was also not problem free as one double glazed unit was damaged in the factory. Once again, customer care were activated and there was a seamless transition between agreeing there was an issue to someone turning up and fixing it. I doubt you could work through a multi-stage job without some finishing issues but THI definitely have the right team structure to respond to problems and deliver a final product that any customer would be happy with.

From beginning of project until completion everything was first class. Workers were hard working (especially Peter Plasterer was a none stop hard worker and the finish on all of the job was excellent.

The workmen who were employed were of the highest standard.They were polite and friendly and took great pride in their job
I worked in management for many years and pride myself ln knowing good craftsmen when I see them.

Our research showed us that Tyneside Home Improvements was the place to go for a new conservatory. Although we still have a few minor things to do we are very pleased with how things are looking. From the plans we knew it would be good but after Paul and Grant completed the building work we were blown away with how amazing it looks. It is beyond anything we expected. There was a small hitch which was soon resolved. Everyone was respectful, polite and considerate. You have a great team. I would recommend Tyneside Home Improvements to anyone. Thank you.

Great service from start to finish and very happy with our conservatory that we can now use all year round.

We decided to replace our conservatory roof. After much research we selected 3 “local” companies. We eventually decided upon Tyneside Home Improvements.
This turned out to be one of the best decisions we ever made.
The conversion was managed professionally and the team were brilliant (kept the site clean, worked well together, and very easy to get on with.
We are delighted with the result.
We have had a couple of very minor issues, but they have been quickly resolved by a caring team.
I have not used many organisations wit such an excellent customer ethic, and would recommend them,
For me best in class.

We had an extension added to the back of our house and reconfiguration of the downstairs with a new utility and downstairs toilet. This also included new doors at the front for easier access. We are over the moon with the work and everyone has been amazing. The builders, plasterer, fitters and joiners were all brilliant and the quality of the work was outstanding. I would highly recommend the company as the professionalism was amazing. Only criticism was the plumber not turning up on a number of occasions, which meant the office staff had to chase. However, the rest of the team were excellent.

Exemplary Service.
Staff were brilliant in especially mannerism. Time keeping and the service they offered was excellent.
I will recommend anyone to use this wonderful company full of experienced men and women with great expertise.!!
Thank you, I will use this company again if need be.
Thank You.

Had my new windows fitted at yhe end of February 2025 . Excellent job no mess left tidied up after themselves. Would highly recommend Tyneside Home Improvements

After a shaky start, having to chase THI for a start date, having paid the deposit in March, the build didn’t start until early November but once started, the work was great. All the tradesmen really know their trade, are very professional & hard working & made us feel at ease. We had new windows/doors fitted 1st which were great then Steph & Macca for the roofline who were brilliant. After that came the build of the orangery by Rob, Colin & Robs son Jake, who went above & beyond & their knowledge of building work is amazing. They cleaned up at the end of each day & were very respectful of our neighbours. Joe & Joel came after that to fit the bifold doors & orangery roof, again they were great at their job & lovely lads. Pete the plasterer was superb, as was Sean the plumber. They all went the extra mile to ensure we had a warm & toasty orangery just in time for Christmas. We’ve had a couple of minor snags since then, which have been dealt with very efficiently. We would be happy to recommend THI. P & A Rogers

Really pleased with the outcome of our conservatory. Friendly staff, turn up on time and organised. We also had composite doors fitted but there was an issue with the door sticking. Great aftercare, they came straight out and have sorted it for us

We are extremely happy with our new Kitchen Extention. Turned out much better than expected. All tradesmen on the job were polite, friendly and carried out all work to a high standard.
Thank you to Damon and Stuart for there help and advice during the build.
Also a big thank you to Anthony McMahon who was very professional at his job given us good advice from start to finish of build. Being very efficient, helpful
and friendly. Nothing was too much trouble.
Couldn't be happier with the results.
I would highly recommend Tyneside Home Improvements.

Pauline & David Dodds

We recently had a kitchen extension completed by Tyneside Home Improvements , and we couldn't be happier with the results. From the initial consultation to the final touches, their team was professional, courteous, and incredibly skilled. They listened carefully to our ideas and offered helpful suggestions that improved the overall design. The project was managed efficiently, and they kept us informed of progress every step of the way. Despite the inevitable challenges that come with a project of this size, they handled everything with grace and found creative solutions. The quality of the workmanship is outstanding, the extension has transformed our home. We highly recommend Tyneside Home Improvements for anyone considering a building project. They are a truly exceptional company.
This is the second kitchen extension we have had from them. They took care of everything

We've had an orangery and knock through completed by THI and couldn't be more pleased with the end result. From the VR to envisage our plans, right through the work has been to a very high standard. The builders were a pleasure to work with and did a fantastic job of the build and shaping the 2 existing rooms into one room with the extension. All work was carried out to a high standard with each part of the team friendly and communicative throughout. A real smooth experience, including unexpected delays with the start date, resolving problems with one of the existing floors and communicating with our kitchen company to ensure a painless process. I'd recommend THI to anyone looking for an extension/knock through.