Good price, shame the packaging was not better 1st one came damaged replaced quickly but 2nd one packed the same so when came to open one side was not in the protective cardboard and still packed in p... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Excellent service. I over ordered by mistake, extra part returned and I received a full refund for the part, at no cost to me. That's what I call service
All round very satisfied. Price decent. The shipping was prompt, the packaging was well considered, being glass and the sizing was bang on. I have installed the glass and run a couple of fires and it... Vis mer
Called to book a technician to repair my LG heat pump. The technician Kelly was very knowledgeable and quickly diagnosed the issue. Explained the issues with the unit and repaired it promptly. She w... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Although we’re one of the UK’s largest suppliers of wood-burning stoves, flues and accessories, we still pride ourselves on providing excellent, personal service to our customers. Our fully HETAS-trained team, backed by our HETAS-approved supplier status, is here to offer practical advice and help you design the ideal flue system. For over 15 years we’ve been dedicated to sourcing quality products from trusted suppliers across the globe, all stocked in our UK warehouse and ready to ship.
Kontaktopplysninger
20-28 Albert Road, CM7 3JQ, Briantree, Storbritannia
- 01376555182
- enquiries@glowing-embers.co.uk
- glowing-embers.co.uk
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 61 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én måned
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Excellent service.
Excellent service.
I over ordered by mistake, extra part returned and I received a full refund for the part, at no cost to me.
That's what I call service
I returned a part which was received…
I returned a part which was received 30/09/26. After checking with the credit card provider no refund has been made to date 14/10/27
Good price
Good price, shame the packaging was not better 1st one came damaged replaced quickly but 2nd one packed the same so when came to open one side was not in the protective cardboard and still packed in plastic bag. However, I would use them again
Returning customer but we will not be back
We are returning customers to Glowing Embers.
They have an easy to navigate website, and the glass is reasonably priced per unit but feel ripped off with the cost of delivery.
The average cost of standard delivery for this package should be between £4.50 - £600 MAX.
This was basic standard delivery, via Evri.
It was not a next day delivery or specialist glass courier, and we were charged £10, the Evri driver gets 75p of this.
Unfortunately this has really put us off buying from Glowing Embers in future.
Nobody likes to feel they have been ripped off.
Replacement fire bricks for stove
I ordered new fire bricks for my multifuel stove which were delivered within a few days. Great service.
Fantastic service guys
Our glass was made to measure within a week and was delivered very quickly. It fitted perfectly. Many thanks
Excellent customer services
Quality products at decent prices, with excellent post purchase customer service/support - they were very helpful answering questions to help me with my DIY project.
fast deliver goods great done the job…
fast deliver goods great done the job +++++++++++++++++
Very slow on delivery unfortunately…
Very slow on delivery unfortunately won't be using them again
Prompt delivery of main part of order.
Prompt delivery of main part of order.
I queried one missing component but was told it would be with me by post by the end of the week, which is was.
Many Thanks
Simple process, decent prices, good quality
Ordered a custom sized glass panel and received it well packaged and in a timely manner. 10/10 customer experience.
Fire glass
Absolutely fab
Definitely buy off this firm again,they let me know when my fire glass was arriving
Fast delivery easy ordering
Fast delivery easy ordering, brilliant service
Not the best experience but fast coms…
I ordered a bit of glass for my fireplace, send a template photo i sketched out, wasn't good enough, back and forth with email, then made a template on paper and sent 1st class to them, that wasn't good enough they then asked me to send a cardboard template in the post, well at this point I'm 8 days in and out of pocket, so i cancelled and got a refund in 2 days,
I think things should not be this hard to order,
Maybe more warnings about what they actually require before you pay
Good quality parts
Good quality parts, fast delivery and well packaged. A trouble free experience
Really helpful.
Really helpful.
I clicked it from the showroom straight from stock. I couldn’t be happier
Dette er Trustpilot
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Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.
