truestore.co.uk Anmeldelser 

Great store. Great quality goods and fabulous turnaround with no delays. Ordering is simple and stress free and tracking is intuitive. Also love the fact that this is based on a good sustainable ethos.

I ordered a hoody from TS - It arrived and unfortunately did not fit. i tried scanning the the QR code to begin the return process and i was presented with an error and was not provided with a bardcode or anything in order to send back.

I have emailed three times in the past week and had zero responses despite the website saying we aim to reply within one business day - this is clearly not the case.

There isnt even a phone number to call to try and get hold of someone.

TS please contact me ASAP - my sales order no is T23423

******still not getting a reply after you eventually replied, I emailed you back and nothing again, is this a joke, I provided my contact details via trust pilot, call me ASAP********

It all started with me trying to track down a hoodie worn by Tinie on his property show on Channel 4. Long story short, after finding a Chinatown Market jumper I loved and it being out of stock everywhere, I found it with True Store for half the price of everywhere else, in stock, in my size! I ordered it immediately and it was with me two days later. It's the coolest jumper in my wardrobe and I couldn't be happier with the service from them. Now I'm wondering what I'll be ordering next…

Ordered 3 items from the same brand, 2 of the items were clearly completely different than what the description on the item's page mention. Not only that, but the package I received have two tags, one for the item I ended up receiving, which clearly has a different name, and for some reason another tag right next to it, with the item I actually ordered, and it even includes the retail price (which is also a much more expensive item, so they basically delivered me something worth almost half as much). How does that even happen in the first place? And now, if I want to return the wrong items, I'm supposed to pay £4.50 for what is clearly their mistake and deceptive item's description on the webpage and package.

Awful, they sent me the wrong item. It cost me a fortune sending it back. No offers to pay the return postage and accept responsibility.

Never used this store before! But glad I did, brother loved his hoodie. Reasonable price & quick delivery

Several item I ordered were not available, but decent solved.

Top notch product and service. I'll definitely shop with True Store again

Arrived promptly and got what I ordered. Brilliant!

First time I’ve used your store and definitely be using you again, first class service

Great products + was genuinely shocked at how quickly my items were delivered- I ordered on a Friday afternoon and received the order on the Saturday morning! Very impressed :)

5 stars all the way !!! Shipping came early, the product is perfect will definitely order again

Great selection of t shirts and quick delivery

Excellent value, good discount available too. Very minor point in that the postage is a little pricier than other sellers (& the return would cost if item didn’t fit) but the discount covered the postage & the item was a good fit.

Great service. Delivery arrived the next day. Very happy with my purchases. Highly recommended True Store

Was forced to pay for one day delivery which was delivered 5 days later to a neighbour (Ordered Wednesday was delivered Monday. I didn't ask for it to be delivered there and was at home). Overall lack of respect from customer service and slow response.

Avoid ordering from this place if possible.

REPLY

I was in on the Friday delivery was supposedly attempted. This is a blatant lie.

Sent me the wrong size and they responded by saying they basically never make mistakes so it wasn't likely. Had to email them multiple times to get a response and finally resolve. Communication and customer service was poor. The rest was fine.