I made a purchase in August 2024. To date despite several emails I have not received the product or a refund.
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
J'ai commandé chez Truestore et la commande a été expédiée super vite. Le pull est de bonne qualité et conforme au visuel. Malgré les soucis que j'ai eu avec le transporteur, le Service Client... Vis mer
Selskapet har svart
I ordered some trainers online on a Saturday and upon checking realised after completing they were the wrong size. I sent a message via the customer service address which auto-response said wasn't che... Vis mer
Selskapet har svart
It all started with me trying to track down a hoodie worn by Tinie on his property show on Channel 4. Long story short, after finding a Chinatown Market jumper I loved and it being out of stock everyw... Vis mer
Selskapet har svart
Informasjon om virksomheten
Om truestore.co.uk
Skrevet av virksomheten
About True Store
We are a London-based fashion and lifestyle store striving to deliver new and upcoming brands for our customers. We may be a new name in the game, but the team has bags of experience in this market, which gives us everything we need to offer an unbeatable shopping experience.
Expect a mixture of street, skate, and premium ready-to-wear clothing, as well as jewellery, fragrances and accessories. We’re here to kit you out for every occasion.
One of our core values is operating sustainably. Therefore, we opt to partner with brands that share similar values in the way they approach their products. From their methods of manufacturing, to the projects they’re involved in to reduce their environmental impact; we want to make a difference.
We’ve got big plans for the future, and this is just the beginning. We’re looking forward to having you along this journey with us.
Kontaktopplysninger
68 Neal Street, WC2H 9PA, London, Storbritannia
- info@truestore.co.uk
- www.truestore.co.uk
3,5
Middels
105 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
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Awful
I made a purchase in August 2024. To date despite several emails I have not received the product or a refund.
3. desember 2024
Anmeldelse skrevet uten oppfordring
If I could give negative stars I could!
If I could give negative stars I could!
Ring size guide stated on their website was WRONG. However, I thought perhaps it was my mistake so I ordered another ring TWO SIZES down and sent the original to the refund address within a week by recorded post! It was received within the 14 days policy period.
The second ring was also far too big. I realised there is nothing wrong with my measurement. It is their ring sizes which are wrong!
I sent 3 separate emails to them, and wrote via their website form - absolutely NO response at all. The ring I sent back to them was today returned to me by the courier.
So, I have two rings that don't fit. No refund. No communication.
Totally rubbish company, complete rip off, and I will inform everyone I know in person and social media to AVOID!
12. juli 2023
Anmeldelse skrevet uten oppfordring
SAV QUI NE RÉPOND JAMAIS
J'ai fait une commande de bague, mais la taille ne va pas, ce qui peut arrivé. Cependant j'ai essayé de les contacter par mail quatre fois depuis deux semaines mais aucunes réponses de leur part.
Ne prenez pas chez eux sans être sur, leur sav vous ignore une fois l’argent encaissé !!
5. juni 2023
Anmeldelse skrevet uten oppfordring
SAV qui ne répond pas malgré relances multiples
J'ai fait une commande de bague, mais la taille ne va pas, ce qui peut arrivé. Cependant j'ai essayé de les contacter par mail quatre fois depuis deux semaines mais aucunes réponses de leur part.
Ne prenez pas chez eux sans être sur, leur sav vous ignore une fois l'argent encaissé.
5. juni 2023
Anmeldelse skrevet uten oppfordring
ridiculous shipping time and poor customer service
Ridiculous shipping wait and no communication from the company about shipping. I ordered an item two weeks ago, they charged me for it, and it has been marked as fulfilled with a date error. When I reached out to the company for an update about my order they sent a link to tracking and it’s still “processing” and has not shipped. I’ve ordered product’s internationally before and never encountered this issue.
Edit: Great customer service in your snarky reply to my review! I am the one who had to reach out to your company in regards to my order and at the time of my original review it clearly had not shipped. Thank you for finally shipping my order 2 weeks after it was placed! I look forward to seeing the item when it arrives and will update accordingly, but until the item is received I will keep this as 1-star.
27. mai 2023
Svar fra truestore.co.uk
Hello Anna,
We are sorry to hear that you are disappointed with our communication and the delivery information we have provided with you.
We spoke with you last week and shared all the information you needed to track your parcel. Tracking information for your order clearly indicates that your order has been fulfilled and it is currently on its way to you in the US.
If you are having problems viewing this information then please contact us and we share the tracking details with you again,
Kind regards,
Guy
The product it s great i love it..and…
The product it s great i love it..and the guys really take care about customers.i bought a ring from the website but I been on the shop for take a bigger size..all good 👍 definitely back
25. mai 2023
Anmeldelse skrevet uten oppfordring
Charged but shoes never arrived
26. april 2023
Anmeldelse skrevet uten oppfordring
Svar fra truestore.co.uk
Hello Cheryl,
We are sorry to hear you were left feeling unsatisfied following your experience with us. We did try to contact you multiple times via the email you provided, to organise fulfilling your order, however after these unsuccessful attempts we immediately issued you a refund.
As a small business we try our best to achieve the highest level of customer satisfaction but were unable to fulfil your order when you didn’t respond.
You should have now received the full refund amount into your bank account.
Please do not hesitate to get back in touch with us if you have any further queries.
Kind regards
Guy
INDEPENDENT, ORIGINAL & FUN
I found their stock to be original and unlike the stuff in the big chain stores. The staff were very friendly and knowledgeable – a good sign is that I went in just to browse and came away with something I wasn't looking for. It was also just nice to shop in an independent :)
8. mai 2023
Anmeldelse skrevet uten oppfordring
Svar fra truestore.co.uk
Thank you Robin for your review, we really appreciate the kind words and look forward to seeing you again soon. Guy
Sick jewellery and quick delivery
Sick jewellery and quick delivery. Thank you :)
27. april 2023
Anmeldelse skrevet uten oppfordring
Svar fra truestore.co.uk
Thanks Lois, great to hear your happy with your order 👊
No complaints at all
No complaints at all . Shades are absolutely as shown & really bloody great. Service was excellent & received goods in a matter of days . Thoroughly recommend & will use this company again .
17. april 2023
Svar fra truestore.co.uk
Thank you for the nice review James, really kind. Hopefully you have a chance to get the new shades out soon 😎
:)))
I would give it 4 stars just because the order took a little too long to get to me. But, other than that, Guy was so kind and helpful and the garments are great. Thanks!
3. mai 2023
Anmeldelse skrevet uten oppfordring
Svar fra truestore.co.uk
Thank you Marta, so glad your order arrived safe and sound! Guy 😁
help w customs
great help with customs from the team, and i love my rings i’ve ordered. Thank you!!
6. april 2023
Anmeldelse skrevet uten oppfordring
Svar fra truestore.co.uk
Hello Lili, Thank you for taking the time to leave us a great review. Guy
Love the Dior Eeyore jumper
Love the Dior Eeyore jumper. Great quality!
Thanks
5. april 2023
Anmeldelse skrevet uten oppfordring
Svar fra truestore.co.uk
Thank you so much for the review, very happy to hear you love your Di'ore Sweat 👊
friendly
friendly , and good environment. the jewellery i bought is amazing
5. april 2023
Anmeldelse skrevet uten oppfordring
Svar fra truestore.co.uk
Hi Beatrice. Thank you for leaving us a great review and very happy to hear you love your jewellery 😁
Svar fra truestore.co.uk
Thanks Derek, really appreciate the kind review. Guy
As pictured, great quality
I received the wrong size from 2 out of the 3 items I ordered but they still fit. I couldn't wear them together but the quality and look were top tier. Took a star away for the size mixup but I'm still happy
17. mars 2023
I have been ordering on this site for a…
I have been ordering on this site for a few years and I had only one problem with delivery.
It took several weeks for one of my products to arrive at its destination.
I never had any problems and the customer service is really top
23. mars 2023
Anmeldelse skrevet uten oppfordring
Would recommend
The product did not take long to get shipped overseas and the necklace was very nice and one of my favorites.
26. februar 2023
The Delivery was 3 days late
The Delivery was 3 days late, arrived with damaged packaging causing a minor scratch to the ring and the ring fitting was too small.
23. februar 2023
Anmeldelse skrevet uten oppfordring
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