AVOID AT ALL COSTS - I bought a pair of trousers from Trouva in March 2025 which never arrived. Despite lots of emails, they ignored me completely and I eventually came onto Trustpilot to write a bad... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Als kleine ondernemer van een boutique aangesloten bij Trouva. Veel orders verstuurd naar hun klanten afgelopen jaar maar nooit betaald gekregen van Trouva. Koop direct bij de ondernemers ipv Trouva.... Vis mer
El día 27 de noviembre compré en esta tienda un plato de Emma Bridgewater. Desde Palma de Mallorca. Hubo una pequeña incidencia en el pago de Paypal que resolvieron rápidamente. El deseo del equipo de... Vis mer
Ordered an item, heard nothing. Emailed trouva. heard nothing. Emailed boutique direct, heard nothing. Read some reviews & thought the worst. Reviewed order on trouva site. Received reply explaining d... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Trouva.com is an online marketplace based in the UK and Europe that ships worldwide. Please note we are not related in anyway to any operations in South Africa
Kontaktopplysninger
60 Worship Street, EC2A 2EZ, London, Storbritannia
- 020 7193 6444
- support@trouva.com
- www.trouva.com
2,6
Under middels
5k anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Excellent ordering process
I made my first purchase with Trouva this month .
The ordering system was easy to use and I was kept up to date with state of my order.
I would have no hesitation in using them again.
5. oktober 2023
Anmeldelse skrevet uten oppfordring
Svar fra unbouncepages.
Hi Sue,
hope you're well.
So glad to hear that your experience with us has been fantastic :)
Thank you for choosing us, and we look forward to your next visit.
Warm wishes,
Maiara
1st Class Service Delivery
Shopping with Trouva for 1st time. Everything from meeting order requirements, 1st class service delivery, fast and easy ordering on line process, various payment options, quality goods reveived and packaged well. I am delighted overall and will.definitely use Trouva again. Thank You.
9. oktober 2023
Anmeldelse skrevet uten oppfordring
Svar fra unbouncepages.
Hi Diane,
hope you're doing well!
Thank you so much for taking the time to leave us this amazing review.
We are really happy to hear that you enjoyed your purchase and that our Trouva team has taken good care of you!
Our independent boutiques appreciate your support!
Best wishes,
Maiara
Trouva 1st Class Service item…
Trouva makes finding that special item easy. Arrives when they say it would would definitely use Trouva again 🙃
25. september 2023
Anmeldelse skrevet uten oppfordring
Svar fra unbouncepages.
Hi there,
hope you're well.
So glad to hear that your experience with us has been fantastic :)
Thank you for choosing us, and we look forward to your next visit.
Best wishes,
Carol
Great customer service
Hello,
I purchased a bowl that sadly arrived damaged this was disappointing! however I can say that this company dealt with the issue within 24hrs.
I have been promised a full refund plus a discount code for future purchases , I can honestly say the customer service gives me confidence in ordering in the future.
Very professional.
3. oktober 2023
Anmeldelse skrevet uten oppfordring
Svar fra unbouncepages.
Hi Hannah,
I hope you're doing well.
We are sorry to hear that you received a damaged item. Customer experience and satisfaction are our top priorities, and your review reaffirms the hard work we put in every day.
Thank you for your kind words, and we look forward to serving you again.
Best wishes,
Maiara
I was due a 10% discount code for…
I was due a 10% discount code for signing up to their newsletters but nothing has arrived apart from their emails encouraging me to complete a purchase
I have calling them and have left two messages but have had no response - I’m glad I hadn’t bought something now as the customer support, should there have been an issue would have likely been as non Responsive
2. oktober 2023
Anmeldelse skrevet uten oppfordring
Svar fra unbouncepages.
Hi there,
we hope you're doing well.
Thanks for your feedback.
We highly value all ideas and suggestions from our customers, whether they’re positive or critical. In the future, our team wants to reach out to you to learn more about how we can further improve our service so that it exceeds your expectations. Also, we'd like to investigate better how your issue was dealt with and check if there's anything we can do to amend this experience.
Unfortunately, using your username here on Trustpilot to look for your order we couldn't be sure of which one was yours, so if you don't mind on sending us an e-mail to support@trouva.com with the subject 'FAO CAROL' so I can personally take a look on this for you.
Looking forward to hearing from you.
Best wishes,
Carol
Brilliant Purchase.
I recently made a purchase from this company and was super impressed with my cushions and by the fast and efficient service of the Trouva team. Their processes were slick, and engagement was thoroughly professional. Highly recommend this company.
25. september 2023
Anmeldelse skrevet uten oppfordring
Svar fra unbouncepages.
Hi Kenneth,
I hope you're doing well!
Thank you so much for taking the time to leave us this amazing review.
We are really happy to hear that you enjoyed your purchase and that our Trouva team has taken good care of you!
Our independent boutiques appreciate your support!
Best wishes,
Carol
Unfortunately I had to return the…
Unfortunately I had to return the blouse I bought as it had a flaw. I thought the customer service experience with Trouva was great. Frequent e mails to guide me through the returns process and subsequent refund. All in all a positive experience and I feel confident to buy through Trouva again
26. september 2023
Anmeldelse skrevet uten oppfordring
Svar fra unbouncepages.
Hi Gillian,
I hope you're well.
So glad to hear that your experience with us has been fantastic :)
Thank you for choosing us, and we look forward to your next visit.
Best wishes,
Carol
Okay
Package required import fee but I was never contacted to pay that so package went back to England. After contacting PayPal and Trouva I received full refund. Thank you.
27. september 2023
Anmeldelse skrevet uten oppfordring
Svar fra unbouncepages.
Hi there,
we hope you're doing well.
Thanks for your feedback.
We highly value all ideas and suggestions from our customers, whether they’re positive or critical. In the future, our team wants to reach out to you to learn more about how we can further improve our service so that it exceeds your expectations. Also, we'd like to investigate better how your issue was dealt with and check if there's anything we can do to amend this experience.
Unfortunately, using your username here on Trustpilot to look for your order we couldn't be sure of which one was yours, so if you don't mind on sending us an e-mail to support@trouva.com with the subject 'FAO CAROL' so I can personally take a look on this for you.
Looking forward to hearing from you.
Best wishes,
Carol
Buyer Beware times 10
I recently purchased a dress through Trouva from USA. When the package arrived there were Customs fees to pay which was not made clear on the website. It took days of emails and calls to finally pay the fee and get the package delivered. I ordered a size 12 dress and was sent a size 8. I ordered an American label so no discrepancy about sizing issues. Customer service took 3 days to respond. The whole experience was terrible. I will Never buy from this site again.
17. september 2023
Anmeldelse skrevet uten oppfordring
I have always found what I was looking…
I have always found what I was looking for as there is such a wonderful variety of boutiques. Extremely helpful should you need advice. Postage is never a problem either.
25. september 2023
Anmeldelse skrevet uten oppfordring
Ich habe aus der webseite 2x 3er set…
Ich habe aus der webseite 2x 3er set led Lampen ausgewählt (Foto des Sets war dargestellt). Geliefert wurde 2 Einzellampen, obwohl auch auf der beiliegenden Bed.anl. nur von einem 3er set die Rede ist. Vom Kundenservice erhielt keinerlei Angebot weder Rücknahme gegen volle Rückerstattung noch kostenlose Nachlieferung der fehlenden 4 Lampen. Ich halte dieses Vorgehen für eine Täuschung des Kunden: man bietet ein set an mit angemessenem Preis und liefert dieses nicht.
21. september 2023
Anmeldelse skrevet uten oppfordring
Buyer Beware
Sent me the wrong item. Took a week of messages back and forth with grammatically poor emails from customer service, and finally a refund which was going to be 10% of my order and instead I got refunded £1!
The customer service is so poor when something goes wrong I am glad the item was inexpensive but I will not buy from them again
20. september 2023
Anmeldelse skrevet uten oppfordring
Svar fra unbouncepages.
Hi there,
we hope you're doing well.
Thanks for your feedback.
We highly value all ideas and suggestions from our customers, whether they’re positive or critical. In the future, our team wants to reach out to you to learn more about how we can further improve our service so that it exceeds your expectations. Also, we'd like to investigate better how your issue was dealt with and check if there's anything we can do to amend this experience.
Unfortunately, using your username here on Trustpilot to look for your order we couldn't be sure of which one was yours, so if you don't mind send us an e-mail to support@trouva.com with the subject 'FAO CAROL' so I can personally take a look on this for you.
Looking forward to hearing from you.
Best wishes,
Carol
Beautiful prints
Beautiful prints, ordering was very easy, very quick delivery. I will definately be ordering again from them . Highly recommended.
24. august 2023
Anmeldelse skrevet uten oppfordring
Svar fra unbouncepages.
Hi Angela,
hope you're doing well!
Thank you so much for taking the time to leave us this amazing review.
We are really happy to hear that you enjoyed your purchase and that our Trouva team has taken good care of you!
Our independent boutiques appreciate your support!
Best wishes,
Carol
Great service, thanks
I bought a beautiful blouse from Trouva and ordered two sizes. They arrived super quickly, the return of the one that didn’t fit was easy and the refund fast. Great service.
2. september 2023
Anmeldelse skrevet uten oppfordring
Svar fra unbouncepages.
Hi there,
hope you're safe and well.
So glad to hear that your experience with us has been fantastic :)
Thank you for choosing us, and we look forward to your next visit.
Warm wishes,
Carol
trouva.com is fantastic I Love shopping…
trouva.com is fantastic I Love shopping with them, always a very happy experience.
12. august 2023
Anmeldelse skrevet uten oppfordring
Svar fra unbouncepages.
Hi Lorraine,
hope you're safe and well.
So glad to hear that your experience with us has been fantastic :)
Thank you for choosing us, and we look forward to your next visit.
Warm wishes,
Carol
beautiful clothes that can only be…
beautiful clothes that can only be found in smaller boutiques in the UK which, because I live in Croatia, would be completely impossible without the Trouva service. Excellent service, fast delivery, beautiful clothes, I am delighted and I love every piece I bought. I highly recommend everyone to buy through Trouva
28. august 2023
Anmeldelse skrevet uten oppfordring
Svar fra unbouncepages.
Hi Tatjana,
hope you're doing well.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
So thanks for your kind words and we look forward to seeing you again.
Best wishes,
Carol
Raumduft
Die Lieferung wurde sehr schnell und sehr gut verpackt geliefert. So das der zerbrechliche Inhalt gut angekommen ist.So konnte ich mein Lieblings Raumduft wieder kaufen. Immer wieder gerne. Irene
10. august 2023
Anmeldelse skrevet uten oppfordring
Svar fra unbouncepages.
Hallo,
Ich hoffe, es geht dir gut und du bist sicher.
Ich freue mich sehr zu hören, dass Ihre Erfahrung mit uns fantastisch war :)
Vielen Dank, dass Sie sich für uns entschieden haben, und wir freuen uns auf Ihren nächsten Besuch.
Herzliche wünsche,
Carolina
Excellent site for independent boutiques
I was searching for an item of clothing that couldn’t be delivered by Kaffe - a European company. I managed to track it down via an independent boutique and Trouva brought this all together. The site was so easy to use & delivery was speedy. Couldn’t be any happier!
28. juli 2023
Anmeldelse skrevet uten oppfordring
Svar fra unbouncepages.
Hi Chants,
hope you're doing well!
Thank you so much for taking the time to leave us this amazing review.
We are really happy to hear that you enjoyed your purchase and that our Trouva team has taken good care of you!
Our independent boutiques appreciate your support!
Best wishes,
Carol
Had a great experience with this…
Had a great experience with this company. They have lots of small businesses and boutiques. I order a rug from a boutique called Bill & Edna . I had seen the rug on Pinterest and it directed me to this website. First time using them and I will definitely use again. Arrived very promptly and well packaged with a personalised thank you card. Very happy.
11. august 2023
Anmeldelse skrevet uten oppfordring
Svar fra unbouncepages.
Hi Suzy,
hope you're doing well!
Thank you so much for taking the time to leave us this amazing review.
We are really happy to hear that you enjoyed your purchase and that our Trouva team has taken good care of you!
Our independent boutiques appreciate your support!
Best wishes,
Carol
Great
Good for finding hard to find items and different prices different boutiques displayed. Prompt reply to emails and delivered quickly.
24. juli 2023
Anmeldelse skrevet uten oppfordring
Svar fra unbouncepages.
Hello Chris,
We really appreciate you taking the time to leave us your review!
We really appreciate your positive feedback as your opinion is greatly valued and it helps us maintain an excellent standard of service to our customers.
I hope you keep having amazing experiences with us!
Trouva team
Dette er Trustpilot
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Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
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