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AVOID AT ALL COSTS - I bought a pair of trousers from Trouva in March 2025 which never arrived. Despite lots of emails, they ignored me completely and I eventually came onto Trustpilot to write a bad review. A month later they replied to the review, apologising and saying they were looking into it. More emails sent, still heard nothing. They've effectively stolen my money.

Als kleine ondernemer van een boutique aangesloten bij Trouva. Veel orders verstuurd naar hun klanten afgelopen jaar maar nooit betaald gekregen van Trouva. Koop direct bij de ondernemers ipv Trouva. Zij laten zich elke keer failliet gaan zodat ze de ondernemers niet hoeven te betalen.

Had to issue a chargeback through my bank, there's no other way of getting your money back as no one responds to any of the emails. They've basically just run off with our money.

Can’t believe I ordered from this site before checking reviews!! Of course I have been tracking my packages via the link they provided. Got email packages were delivered but as you might guess I received nothing!! FAQ says to contact carrier which I would but there is nothing that tells me the company used to supposedly delivered my package! I am out around $50!! So tired of these scammers!!!

I ordered a dress in April and waited patiently as they kept giving me different delivery dates. When I finally got it two months later, it was the wrong size. I sent it back and they kept over $40 stating it was for restocking and shipping fees even though shipping in my case was supposed to be free.I will never order from them again.

Returned an item as told and then no contact, had to constantly chase and emails bounced, no way of contacting them. Finally got a refund 2 months later…shocking customer service. Avoid at all costs.

Still waiting for a lot of my money from December till February. They are bankrupt, use small businesses and go to a new investment. Don't work with theml. I sent a lot of products to their customers, but still waiting for my money.

One Star — Never Again

Absolutely shocking experience with Trouva. I placed an order in March, paid immediately — and never received the item. After weeks of silence, I had to chase repeatedly just to be told in April that they couldn't fulfill it due to "logistical issues" and that I'd get a refund in 3–5 working days. It's now late June — still no refund. Every email was met with vague apologies and promises to "escalate" — but nothing happened.

It should not take three months, multiple emails, and legal threats to get back money for a product they cancelled themselves. Offering a 5% voucher as compensation is honestly insulting.

Buyers beware: if something goes wrong, you’re on your own. I will never shop here again and strongly advise others to avoid Trouva unless you enjoy chasing your own money through a customer service void.

We sold with trouva for a number of years - the company kept running into trouble and has been bought countless times - one owner went into administration leaving a long list of debt to many small shops - the new owners that bought Trouva - don’t believe they have any responsibility to that debt - while legally that may be the case - it hardly makes them for the independents as they claim…shop direct the the shops!

Shocking. Trouva have been through multiple insolvencies and they're in a shambles. They stopped paying retailers so retailers stopped working with them. I bought a product without realising this and it's taken 3 months to get a refund which was finally done through Klarna. Trouva are still yet to refund the purchase despite the order never being shipped.

They now have new owners so maybe it will get better, but in the meantime avoid at all costs.

As with the many reviews.
Money taken and nothing arrived. Standard so sorry email from Shaun. now not responding to emails.
Frankly I do no understand how they have not been closed down. It is Fraud, theft and a scam !
totally disgusting !!! DO NOT USE

Follow on from reply

I ordered on 25thish May, Money was taken 31st May ( not 1st June) unless I am greatly mistaken this is far more then 4 days !
I will look forwards to receiving my refund

Update

I emailed 3rd June, shaun replied 4th, I responded and Shaun replied on the 5th. I have heard NOTHING until today. so to say you have kept in touch virtually daily is simply not true.
At the moment you have my money ( since 31st May)
and I have nothing. I'm not sure how you would categorise that ?
You say you have refunded me today, so it remains to be seen if I receive that.
you seem to be very good at responding on trust pilot but unable to send emails to customers who's money you have ? funny that !
The purpose of my review is to save other people from having to fight this fight with you. if it means they shop elsewhere then good.
I don't think silly little winky icons at the end of your replies do much for your professionalism and doesn't lead me to think you are really that bothered by your endless terrible reviews.
maybe time to rethink your business plans if you are unable to cope with orders. interestingly no problems with taking the money side of the business ?

In response to your ‘ did you get your refund Beki ? ‘ 24/6/25
Yes I did from my building society NOT YOU !!!!!
I had to start a disputed transaction and my building society refunded me !
YOU DID NOT so don’t imply on here that you did !
I have ignored your emails ( 2) as you had ignored SO many of mine and it’s really very annoying isn’t it !

You are an awful company, so rude, one of the emails you sent me started ‘ let me get this straight, we are a small company ‘ !!!! ……. so untrustworthy it’s all smoke and mirrors and implication that you are ‘ a small company doing its best ‘ well stop taking money from people and sort your refunds out !
You should really be closed down it’s disgusting !
Please anyone reading this DO NOT BUY from this company

Très belle sélection d’objets élégants ! Service client réactif, ravie de mon achat !!

Rien à dire, qualité des produits et du service client au rdv

Bonne expérience au niveau du service clientèle. Je la recommande!

Mes céramiques sont très jolies. RAS conforme photo arrivée correcte. Site agréable, qui a bien changé récemment. J'aime bien l'ergonomie actuelle.

ordered some shoes, never received it and impossible to contact to customer service.

Trouva is fresh and innovative, allowed me to find objects that I wanted and didn’t expect to be so beautiful. Has become my favourite website. I wanted generic objects, but I found instead objects with taste that I wouldn’t have found otherwise. I was satisfied with every purchase. Has made my kitchen refurbish much easier and make my new flat look good.

Rapide et efficace- beau produit je suis satisfaite

Date de transaction le 20/25 mai

Rapidité d'envoi.. produit conforme tout s'est bien passé