AVOID AT ALL COSTS - I bought a pair of trousers from Trouva in March 2025 which never arrived. Despite lots of emails, they ignored me completely and I eventually came onto Trustpilot to write a bad... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Als kleine ondernemer van een boutique aangesloten bij Trouva. Veel orders verstuurd naar hun klanten afgelopen jaar maar nooit betaald gekregen van Trouva. Koop direct bij de ondernemers ipv Trouva.... Vis mer
El día 27 de noviembre compré en esta tienda un plato de Emma Bridgewater. Desde Palma de Mallorca. Hubo una pequeña incidencia en el pago de Paypal que resolvieron rápidamente. El deseo del equipo de... Vis mer
Ordered an item, heard nothing. Emailed trouva. heard nothing. Emailed boutique direct, heard nothing. Read some reviews & thought the worst. Reviewed order on trouva site. Received reply explaining d... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Trouva.com is an online marketplace based in the UK and Europe that ships worldwide. Please note we are not related in anyway to any operations in South Africa
Kontaktopplysninger
60 Worship Street, EC2A 2EZ, London, Storbritannia
- 020 7193 6444
- support@trouva.com
- www.trouva.com
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Good products and good service
Good products and good service. Will use again.
The boutique shopping experience from…
The boutique shopping experience from the comfort of your sofa.
My Favourite Gift Shop
my go to site for the best selection of gifts, whether the gifts is for someone else or just for me!
I like browsing small boutique high…
I like browsing small boutique high street shops from the comfort of my sofa. I came across Trouva a few years ago whilst Christmas shopping and since then the site is a main staple for me. I will always find what I’m looking for.
Top products
Top products, fast and very good service.
Everything wents perfectly.
Top commendation.
Poor quality goods and worse return process
Bought a merino wool scarf for £60 - was delivered what I can only describe as a decorative scarf - so thin it was not fit for purpose. More worryingly the weave was not finished at the edges - it was just frayed already and ready to unravel. I paid delivery and had to pay for a return, putting me out £10 for absolutely nothing. I have since bought a cashmere/wool thick knitted blend for half the price IN LONDON. An absolute rip off.
don't bother ordering
Item never even arrived with the courier. The courier launched a missing item investigation. I contacted Trouva to process a refund (specifically stated this as it's a Christmas gift I now need to urgently replace). Have now been told it's too late for a refund as a replacement (that I don't want) has been processed. Delivery is 5-10 days. Absolutely FURIOUS
Efficient delivery
Efficient delivery! No hassle to looking for my favourite things.
A very expensive and high disappointment
My son asked me to order a calendar that cost £32.99 plus about £5 p&p.
What arrived was basically just a piece of paper for each month of the year plus a to do list for each month. It can't have cost more than a couple of quid to print off. Very disappointed as it was supposed to be a Xmas gift but I thought it would be an insult to give it. The return postage was also expensive though would have cost twice as much if I'd done what they instructed - signed for, recorded delivery and proof of postage. Seems very dodgy
They gave me excellent customer service…
They gave me excellent customer service after I didn't realize their return fee was higher than other websites. This is because they represent small boutiques in Europe. They were very caring and immediately responded to my request.
Thrilled with purchase and service
I desperately wanted a very specific Christmas wreath that was out of stock everywhere. I chanced upon (the last) one on Trouva from a small independent shop, &Quirkey in Berkhamstead. Purchased Sunday night and was with me Tuesday. First class from Trouva and &Quirky.
Good prices matched by good customer…
Good prices matched by good customer service.
Love Trouva
Love Trouva! They have some great products and exceptional customer service. Highly recommend.
Absolutely fab service and great choice
Christmas present
This isn’t the first time that I’ve used Trouva and they are as good as ever. I found just what I wanted and the delivery service was excellent. The only thing I’d say is that the handbag I ordered should have been covered in some tissue or some kind of cover because it’s a Christmas present.
I love the idea of being able to help…
I love the idea of being able to help small independent stores. It’s so hard for them these days and the quality & personal attention you receive from the manager is second to none.. I have enjoyed my experience so much I have returned again I highly recommend this way of shopping..
My vase came in good time
My vase came in good time. I love it.
Rückgabe auf eigene Kosten trotz…
Rückgabe auf eigene Kosten trotz angegeben Frist, Erstattung auch nicht die ganzen Betrag!
Very simple to find the product and…
Very simple to find the product and size that i was looking for. The price i paid was substantially cheaper than the Brand's own site. No hidden delivery costs or fees. I was also fully kept in the loop with dispatch & delivery times. Very pleased and will 100% use again.

Svar fra unbouncepages.
Great service from Trouva
Using Trouva I found the item that I wanted at the cheapest price and supported an independent boutique at the same time. Delivery was super speedy. One very happy shopper!

Svar fra unbouncepages.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.







