AVOID AT ALL COSTS - I bought a pair of trousers from Trouva in March 2025 which never arrived. Despite lots of emails, they ignored me completely and I eventually came onto Trustpilot to write a bad... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Als kleine ondernemer van een boutique aangesloten bij Trouva. Veel orders verstuurd naar hun klanten afgelopen jaar maar nooit betaald gekregen van Trouva. Koop direct bij de ondernemers ipv Trouva.... Vis mer
El día 27 de noviembre compré en esta tienda un plato de Emma Bridgewater. Desde Palma de Mallorca. Hubo una pequeña incidencia en el pago de Paypal que resolvieron rápidamente. El deseo del equipo de... Vis mer
Ordered an item, heard nothing. Emailed trouva. heard nothing. Emailed boutique direct, heard nothing. Read some reviews & thought the worst. Reviewed order on trouva site. Received reply explaining d... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Trouva.com is an online marketplace based in the UK and Europe that ships worldwide. Please note we are not related in anyway to any operations in South Africa
Kontaktopplysninger
60 Worship Street, EC2A 2EZ, London, Storbritannia
- 020 7193 6444
- support@trouva.com
- www.trouva.com
2,6
Under middels
5k anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Online spinoff site - Streethub Ltd. Owned by Trouva
Website/online shop (Streethub Ltd. which Google states is now Trouva's responsibility/spin-off and I later noticed that the payment I made in April was sent directly to support@trouva com...) shut down down without prior warning or notice sent to customers whose orders had not yet been fulfilled).
Order was not confirmed, I contacted support@ email address yesterday late afternoon/early evening, again, no acknowledgement or response, so I immediately engaged PayPal to secure a refund..
Dupocitous business practice at worst, simply poor at best. I'm just grateful I paid with PayPal and they refunded my money without question.
Would not purchase from again.
29. april 2024
Anmeldelse skrevet uten oppfordring
Svar fra unbouncepages.
Hi Mr Alexander,
Thanks for your review.
Sorry that there was a delay from our support team, we aim to respond to all messages quickly but sometimes there can be a small delay during busy periods.
Regarding your research of Streethub Ltd, this was the previous name of the business that owned Trouva. This has indeed recently changed and all our customers were told about this is in accordance with GDPR data rules.
I hope this is clear but please do get back in touch if you have any more questions.
Kind regards
Trouva
Attention aux frais de douane
Livraison rapide et service client réactif mais mauvaise surprise d’apprendre qu’il y avait finalement des droits de douane d’un montant de 16€ à régler alors que le site indique « qu’il n’y a pas de frais surprises ». J’ai contacté le service client qui n’a pas trouvé autre chose à répondre qu’ils étaient désolés de la confusion engendrée et en me renvoyant vers leur CGV.
28. april 2024
Anmeldelse skrevet uten oppfordring
Svar fra unbouncepages.
Bonjour Gerbaub
Je suis désolé que vous ayez engagé des frais supplémentaires lors de la commande pour nous. Notre politique est que vous ne paierez pas de taxes ni de droits pour les commandes expédiées entre le Royaume-Uni et l'UE. Je suis donc déçu de voir que ce remboursement ne vous a pas été proposé. Nous serions heureux de les rembourser pour vous. Veuillez contacter support@trouva.com en fournissant votre numéro de commande et nous pouvons organiser cela pour vous.
Precaución si compras en trouva:
Precaución si compras en trouva:
Ordené una chaqueta kimono que costaba 80.49 euros con 10.99 euros de gastos de envío. Me llegó a través de correo certificado (desconozco el motivo) con un coste extra de 17.82 euros, sin solicitud previa de aprobación. Además, al ser certificado tuve que ir a la oficina a recogerlo, añadiendo una incomodidad más.
Al reclamar a la empresa, contestan: "Como se indica en nuestros términos y condiciones, los pedidos enviados desde la UE a países fuera de la UE pueden generar aranceles e impuestos locales".
Así que entienden certificar un envío como "aranceles o impuesto local".
Me siento estafada; he pagado en total 28.82 euros para adquirir una prenda de 80.49. Un auténtico despropósito
19. april 2024
Anmeldelse skrevet uten oppfordring
Très déçu
Très déçu, sensation d'être arnaquée
J'ai commandé des assiettes, pensant que c'était un lot de 3, photo à l'appuie (à 33 € le lot cela paraissait plausible) or 33 € c'est pour une assiette
15. april 2024
Anmeldelse skrevet uten oppfordring
Ich warte seit 4 Wochen auf die…
Ich warte seit 4 Wochen auf die Rückzahlung meiner retournierten Ware.
(Ankunft der Ware wurde bestätigt)
Keine Antworten auf meine Mails.
12. april 2024
Anmeldelse skrevet uten oppfordring
Svar fra unbouncepages.
Hallo Herdis,
Es tut uns leid, dass Sie diese Erfahrung mit Trouva gemacht haben. Wir haben in diesem Jahr den Eigentümer gewechselt, genau zum Zeitpunkt Ihrer Bestellung, und das könnte eine Erklärung für die Störungen sein, die Sie erlebt haben.
Ich kann bestätigen, dass alle Rückerstattungen auf unserer Seite bearbeitet werden - das von Ihnen beschriebene Problem scheint jedoch beim Zahlungsanbieter und nicht bei uns zu liegen.
Würden Sie sich bitte mit dem Kundenservice in Verbindung setzen, der Ihnen gerne weiterhilft und Ihnen weitere Informationen zu Ihrer Bestellung und dem Stand Ihrer Rückerstattung geben kann: support@trouva.com
Speak soon,
Team Trouva
Probleme mit dem Lagerbestand
Leider kann ich den Online-Shop nicht weiterempfehlen. Ich hatte eine Bestellung aufgegeben, die aufgrund von Lagerbestandsproblemen storniert wurde. Das ist an sich kein Problem, jedoch befindet sich der betreffende Artikel in meiner Größe immer noch zweimal im Shop, anstatt aus dem Sortiment genommen zu werden. Dies hinterlässt keinen seriösen Eindruck.
13. februar 2024
Anmeldelse skrevet uten oppfordring
Svar fra unbouncepages.
Hallo Dan,
Vielen Dank, dass Sie uns Ihre Bestellnummer mitgeteilt und uns darauf aufmerksam gemacht haben.
Zunächst entschuldigen wir uns, dass Ihre Bestellung nicht vorrätig war. Da wir wachsen und immer geschäftiger werden, sind unsere kleinen Boutiquen sowohl online als auch im Geschäft knapp, was bedeutet, dass der Bestand manchmal woanders verkauft wird.
Wir verstehen vollkommen, dass dies sehr enttäuschend war und wünschten, wir hätten ein besseres Ergebnis für Ihre Bestellung erzielen können. Wir bedanken uns für Ihre Geduld und Ihr Verständnis, während wir als wachsende Gemeinschaft kleiner Unternehmen mit diesen Herausforderungen umgehen.
Ich habe die Auflistung überprüft und kann bestätigen, dass der von Ihnen bestellte Artikel in der von Ihnen bestellten Größe bereits als nicht vorrätig markiert ist.
Wir entschuldigen uns für die Unannehmlichkeiten und hoffen, dass Sie uns in Zukunft eine weitere Chance geben, Ihnen weitere positive Erfahrungen zu bieten.
Beste Wünsche,
Trouva-Team
Great company
Great company, really genuine and kind. Great customer service, always dispatch the package on the day you ordered and arrives very promptly with a handwritten note. Good pricing too
18. januar 2024
Anmeldelse skrevet uten oppfordring
Svar fra unbouncepages.
Hello al,
Thank you for your kind words!
We appreciate you taking the time to leave us your review and we're delighted to know that you enjoy our service, that means a lot to us and all of the boutiques that work alongside us.
We hope to see you again soon!
Trouva Team
Very bad service for return
Don't waste your money for returned , paid over £150 And they are saying that it hasnt arrived to the boutique that supplied the item. . Stay clear
24. januar 2024
Anmeldelse skrevet uten oppfordring
Svar fra unbouncepages.
Hello Ludmila,
Thank you for your review and for bringing this issue to our attention. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business.
We're very sorry to hear that you are not happy with our return policy, we understand that it's not ideal for everyone.
We have checked your order and unfortunately, the proof of delivery provided for your return does not match the store and they have not received anything back so we cannot refund your order.
We strongly advise investigating the return with the courier company you used as you may be able to get some extra information that could assist us in enabling a refund.
We are committed to providing the best possible to all of our customers and this is certainly not the outcome we hoped for your order, we sincerely apologize for any inconvenience caused.
Once you open an investigation with the courier, please reach out to us and we'll be happy to further assist in any way we can.
Kind regards,
Trouva Team
Super fast delivery.
Super fast delivery and great communication. 2nd time using and would definitely recommend.
26. desember 2023
Anmeldelse skrevet uten oppfordring
Svar fra unbouncepages.
Hello Lollyc,
Thank you for the feedback! :)
We're glad to hear that our Trouva team has taken good care of you and that you would recommend us.
We're happy that you're happy, and we look forward to your next visit.
Trouva Team
Awful service
Awful service - difficulties from the outset with delivery exceeding the delivery date by 10 days. Further issues with the return with no resolution provided.
5. januar 2024
Anmeldelse skrevet uten oppfordring
Svar fra unbouncepages.
Hello AB,
I hope you're doing well.
Thank you for your feedback.
We highly value all ideas and suggestions from our customers, whether they’re positive or critical. In the future, our team wants to reach out to you to learn more about how we can further improve our service so that it exceeds your expectations. Also, we'd like to investigate better how your issue was dealt with and check if there's anything we can do to amend this experience.
Unfortunately, using your username here on Trustpilot to look for your order we couldn't be sure of which one was yours, so if you don't mind you can send us an e-mail to support@trouva.com with the subject 'FAO RITA' and I can personally take a look into this for you.
Looking forward to hearing from you.
Best wishes,
Rita
Schlechte Produkte schlechter Service
Die Qualität der Ware ist absolut schrecklich und eine Retour gestaltet sich als unmöglich, weswegen ich wohl auf den Kosten sitzen bleibe- für ein Produkt, das unterirdisch schlecht und somit nicht nutzbar ist. Ich kann mir nicht vorstellen, dass die positiven Bewertungen hier echt sind, ich schätze, sie sind gekauft. Lasst bloß die Finger von diesem Shop.
11. januar 2024
Anmeldelse skrevet uten oppfordring
Svar fra unbouncepages.
Hello Lina,
I hope you're doing well.
Thank you for your feedback.
We highly value all ideas and suggestions from our customers, whether they’re positive or critical. In the future, our team wants to reach out to you to learn more about how we can further improve our service so that it exceeds your expectations. Also, we'd like to investigate better how your issue was dealt with and check if there's anything we can do to amend this experience.
Unfortunately, using your username here on Trustpilot to look for your order we couldn't be sure of which one was yours, so if you don't mind you can send us an e-mail to support@trouva.com with the subject 'FAO RITA' and I can personally take a look into this for you.
Looking forward to hearing from you.
Best wishes,
Rita
Great way to shop
Trouva is a good way to browse and support some of the many interesting independent stores in the UK and abroad. Perfect for gift shopping, I've used Trouva at Christmas for the last 3 years and it's always been good. It does help to know, should there be a problem with your order you will be dealing with the owner of one store not a large company who won't be getting back to you soon. Having said that I've never had a problem with any of the stores here.
11. desember 2023
Anmeldelse skrevet uten oppfordring
Svar fra unbouncepages.
Hello Sian,
Thank you so much for taking the time to leave us this amazing review.
We are thrilled that you have loved your experiences with us so far and that we're one of your choices for Christmas!
We're committed to putting customer experience and satisfaction as our priority, and your review reaffirms the hard work we and the lovely boutiques we work with put in every day.
So thanks for your kind words and we look forward to seeing you again.
Trouva Team
Stocking Fillers with a diference
I bought things that I considered different from the norm. A bottle opener shaped like a spaceman and a pizza cutter shaped like a bicycle amongst other things Absolutely superb quality and much appreciated by my Grandson at uni. Who likes to stand out from the crowd. I ordered just before Christmas and all arrived in plenty of time.
20. desember 2023
Anmeldelse skrevet uten oppfordring
Svar fra unbouncepages.
Hello Sandra,
Thank you so much for taking the time to leave us your review.
The items you have ordered are just great and we're glad that your grandson loves them! I hope you keep finding such beautiful and unique items with us :)
Our Trouva team and our boutiques appreciate your support!
Trouva Team
Don't waste your money or time...poor…
Don't waste your money or time...poor quality item returned , paid over £10 for both deliveries. And they are saying that it hasnt arrived to the boutique that supplied the item. . So I am down by 50£ and the return site is absolutely useless. Stay clear
1. januar 2024
Anmeldelse skrevet uten oppfordring
Svar fra unbouncepages.
Hello Mrs Christine Gadd,
Thank you for your review and for bringing this issue to our attention. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business.
We're very sorry to hear that you are not happy with our return policy, we understand that it's not ideal for everyone.
We have checked your order and unfortunately, the tracking provided for your return shows that while this was dropped off at the post office it has not been shipped or delivered back to the store yet so we cannot refund your order.
We strongly advise investigating the return with the courier company you used as you may be able to get some extra information that could assist us in enabling a refund.
We are committed to providing the best possible to all of our customers and this is certainly not the outcome we hoped for your order, we sincerely apologize for any inconvenience caused.
Once you have more information regarding your return, including proof of delivery, please reach out to us and we'll be happy to further assist in any way we can.
Kind regards,
Trouva Team
Great experience
Ordered a beach tote bag on 2nd Jan as a birthday present which was to be shopped from Spain to UK. I had a 10% welcome discount code that wasn’t working so I emailed their customer service and they gave me a new code to use but in the meantime I had to place the order to ensure it arrived in time. They kindly refunded me the amount I would’ve had discounted had the original code worked. It then arrived 5 working days later on 9th Jan just in time, great service.
2. januar 2024
Anmeldelse skrevet uten oppfordring
Svar fra unbouncepages.
Hello Kate,
Thank you so much for your feedback!
We're delighted to hear that our Trouva team has taken good care of you and was able to help you as our aim is always to provide our customers the best experience possible while shopping for unique items.
We hope that you loved your tote bag.
Kind regards,
Trouva Team
I purchased a very nice backpack and…
I purchased a very nice backpack and everything went smooth and easy.
10. desember 2023
Anmeldelse skrevet uten oppfordring
Super products speedy safe delivery
Super products speedy safe delivery, would thoroughly recommend. Husband loved his unique Christmas baubles.
4. desember 2023
Anmeldelse skrevet uten oppfordring
Fabulous Experience
My Trouva order from boutique BOHO was such an amazing experience. A fabulous designer product at such a great price. Nora & Tom from Trouva were amazing throughout the whole transaction. I was very sceptical about dealing with a 3rd party as this was my first time so thank you so much for instilling faith in this process. I'll be back.
15. desember 2023
Anmeldelse skrevet uten oppfordring
Great service received.
Great service received.
F.Harper.
12. desember 2023
Anmeldelse skrevet uten oppfordring
Imposible to return
Like many below unless you are absolutely certain about what the size, fit and quality of what your buying is not worth it, the return process is imposible.
These are small boutiques spread through Europe, which sounds awesome until you find yourself trying to figure out how to ship a box internationally without spending more money than what is supposed to get refunded.
It would make much more sense for a business like Trouva to get shipping deals, provide labels like many other business do and pass a cost to the customer that still makes sense to return, otherwise consider that these purchases are non returnable in reality.
8. desember 2023
Anmeldelse skrevet uten oppfordring
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.