Tower were on the ball. Quickly changed my insurance to the new car for the one written off. Very quickly paid a fair amount for the comprehensive inurance on the old car and quoted an insurance for... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I find telephone conversations with your staff long winded and confusing. It seems to take too long to establish basic facts, determine a course of action and confirm. On several occasions recently a... Vis mer
Selskapet har svart
Explained everything well and answered any additional questions I had clearly. Insurance made easy - also cheaper than i had been quoted else where.
Selskapet har svart
Friendly customer service.Staff are very pleasant to talk to over the phone.Very polite and full of good valuable advise.The insurance packages are reasonable as well.
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Tower is Kiwi born and bred insurance company that's been around for over 150 years. We're always looking for new ways make insurance simple like making sure our policies are written in plain language, offering a range of simple and flexible options to suit your needs and making it easy to manage your insurance online in your own time with My Tower.
Kontaktopplysninger
Level 5/136 Fanshawe Street, 1010, Auckland, New Zealand
- 0800 379 372
- www.tower.co.nz
4,3
Enestående
4k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Svar fra Tower
Hi Nigel,
Thank you for sharing your recent experience with our online journey and process. We appreciate your kind words and continued trust.
Thanks,
Tower Team
Have been with Tower for many years…
Have been with Tower for many years now! Got a new car and switching over insurances was a breeze!
22. august 2026
Svar fra Tower
Hi Candice,
Thank you for your continued loyalty and support of Tower! We appreciate your feedback and that you are able to organise your cover in your own time easily without issues.
Thank you for sharing!
Warm regards,
Tower Team
Best price I could find ,service has…
Best price I could find ,service has been good and I have confidence they will continue to deliver. Very Happy.
18. oktober 2026
Svar fra Tower
Hi Gary,
Thank you for your kind words - we're pleased that you continue to enjoy our service and cover and that you are continuing to trust in Tower as your provider.
Warm regards,
Tower Team
I am new to insuring with Tower
I am new to insuring with Tower, therefore I have had insufficient interactions to be able to make any clear observations. The process of taking out insurance was quick and the personal I spoke with were professional and suitably pleasant and friendly.
17. oktober 2026
Svar fra Tower
Hi Richard,
Welcome to Tower! We're thrilled to have you onboard with us and hope that as you are insured with Tower, that we are able to provide you with great service and cover throughout the process.
We appreciate your feedback.
Warm regards,
Tower Team
Easy to process online and good price…
Easy to process online and good price compared to other insurance company
16. oktober 2026
Svar fra Tower
Hi Xhengmingxing,
Thank you for sharing your experience using our online portal and of our pricing - we're pleased to provide you with cover for your assets.
Thanks,
Tower Team
Straightforward and quick
17. oktober 2026
Svar fra Tower
Hi Trevor,
Thank you for sharing your experience recently and for choosing Tower as your provider!
We appreciate your review.
Warm regards,
Tower Team
Svar fra Tower
Hi Rob,
Thank you for your feedback and taking the time to leave us a review - we appreciate it!
Warm regards,
Tower Team
Easy Quote
It was easy to get quotes for our insurance needs, the system is easy to use, but the reason I didn't give it a 5 star is because I found the Customer Service Agent's accent very difficult to understand. Companies that try to save money by having Asian countries do there customer services aren't doing customers here in NZ any favours.
17. oktober 2026
Svar fra Tower
Hi Bruce,
Thank you for your feedback and choosing Tower as your provider!
We have a number of staff based in New Zealand, as well as in Fiji available to assist our customers both over the phone and through our digital channels as needed.
Thanks for your review,
Tower Team
Svar fra Tower
Hi Aaita,
Thank you for sharing, we appreciate your feedback and kind words.
Warm regards,
Tower Team
Very helpful consultants
Very helpful consultants. Made the process clear and easy to understand. Very friendly.
Competitive prices and NZ owned
15. oktober 2026
Svar fra Tower
Hi Jill,
Thank you for sharing your experience with our team recently - we are so delighted to have you onboard and provide you great assistance.
Warm regards,
Tower Team
Good and friendly customer service
Help me to get Certificate of Insurance for my home and schedule the payment on date settlement date
16. oktober 2026
Svar fra Tower
Kia Ora Minh,
Thanks for taking the time to leave us a review of your recent interactions with Tower, we appreciate the kind words and knowing we were able to assist you in getting cover for your home sorted quickly.
Thanks,
Tower Team
Good service
17. oktober 2026
Svar fra Tower
Hi MengKorng,
Thank you for your kind feedback around our customer service recently - we aim to provide great service to our customers and are pleased to know that you have received this.
Warm regards,
Tower Team
Hard to understand the people we are…
Hard to understand the people we are talking to sometimes
15. oktober 2026
Svar fra Tower
Hi Doreen,
Thank you for your feedback. We also offer customers the ability to manage your cover using our MyTower portal on our website or email our team for assistance if you are having difficulty over the phone.
Thanks,
Tower Team
Communication is key!
"I'm giving Tower 4 stars instead of 5 solely due to the experience of the process itself, rather than the outcome — my claim was ultimately successful. However, the journey was lengthy and stressful. Working with multiple consultants, I noticed a clear lack of internal communication between team members. There also appeared to be gaps in knowledge regarding how to properly handle certain scenarios, with a tendency to push claims toward failure rather than resolution. Had I not been proactive and persistent, my claim may never have been resolved successfully."
15. oktober 2026
Svar fra Tower
Kia Ora Deveshan,
Thank you for your review. We'll pass the feedback onto the team who managed the claim to review any areas of improvement around your claim and the communication and knowledge gaps.
We're glad to hear that the claim was successful but appreciate that you shouldn't feel like you need to be the one to resolve it yourself.
Thanks,
Tower Team
So easy to use and everything is right…
So easy to use and everything is right there love the website very user friendly
15. oktober 2026
Svar fra Tower
Hi Erfworm,
Thank you for sharing your experience using our MyTower portal to manage your cover in your own time - we appreciate the feedback!
Thanks,
Tower Team
Effortless.
15. oktober 2026
Svar fra Tower
Hi Denis,
Thanks for your positive review and your continued trust in Tower!
Thanks,
Tower Team
Svar fra Tower
Hi Chacha,
Thank you for your kind feedback, we really appreciate you taking the time to leave a review for us.
Thanks,
Tower Team
Svar fra Tower
Hi Phillip,
We're sorry to hear you had difficulty getting in touch with our team recently.
We can see you have been in touch with the team since then, but if you do require additional assistance, please let us know.
Thanks for sharing,
Tower Team
Easy set up
Very easy to set up online. I miss the face to face but do have faith as it’s a company I worked for in the past. Have not had to make any claims as yet so can’t speak to that. Overall we are happy.
24. juli 2026
Svar fra Tower
Kia Ora Adnyl,
Thank you for your kind words - we really appreciate your feedback and that you continue to have trust in Tower!
We're delighted to have you on board with us!
Warm regards,
Tower Team
I'm quite happy with the insurer, value not so
I'm quite happy with the insurer, just not with the value (I guess that is the era we live in now)
13. oktober 2026
Svar fra Tower
Hi Scott,
Thanks for your review - we're pleased that we are able to continue providing you great cover and service.
If you wish to review your pricing, our team would be more than happy to have a look at this to see if there is anything we can review in further detail for you.
Warm regards,
Tower Team
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.