Horrible experience. The tiles were sent late, and when we opened them, they were ALL broken, plus, the color was grey and they were supposed to be beige. Upon contacting their customer service, they... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Great sales representative, good prices but the absolute worst shipping/packaging department. Every box had broken open where taped. Thinnest cheap tape available. Spoke with sales representative... Vis mer
Selskapet har svart
I had an excellent experience with TileBar! I placed a very large tile order, and from start to finish, everything went smoothly. The pricing was extremely competitive, the shipping was fast and r... Vis mer
Selskapet har svart
I am shopping for a bathroom floor tile for a room with an existing bath tub surround and countertop. Ive had carpet there for far too long. The Romanesque looking existing tile i still love. Tile bar... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
TileBar is an innovative design resource dedicated to transforming spaces. With tailored, expert solutions that exceed the expectations of residential and trade clients alike, TileBar provides the most modern and inspiring tile and stone shopping experience in the industry. Through a curated product assortment, technical innovation, personalized service, and an elevated omnichannel experience, TileBar ensures that every project accomplishes a unique vision and aesthetic.
Skrevet av virksomheten
Kontaktopplysninger
45 West 21st Street, 10010, New York, USA
- 888-541-3840
- info@tilebar.com
- www.tilebar.com
3,2
Middels
9k anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
The price on tile samples is amazing
The price on tile samples is amazing! They have been so helpful in choosing. I think we are almost ready to order!
5. juni 2024
Svar fra TileBar
Hi Joey,
Thank you for the great review! We’re so glad you’re happy with our services and can’t wait to work with you further.
very nice to be able to get samples for…
very nice to be able to get samples for only $1. wish more companies did this. easy to order and arrived promptly. great job tilebar. however, all tiles were broken as though something heavy was dropped on then after packing. not a problem since they were samples and i could still get an idea of what they would look like.but a little concerned that other tiles might arrive damaged???
20. august 2024
Svar fra TileBar
Hi Elizabeth,
Thank you for your feedback! We're glad to hear you appreciated the $1 samples and had a smooth ordering experience. We're sorry to learn that the tiles arrived damaged, though. We always try our best to pack our items, however, in the event they break in transit we are more than happy to replace them as soon as possible.
Great selection
Great selection. Friendly help with determining the correct order size.
21. juni 2024
Svar fra TileBar
Hi Steve,
Your favorable feedback is much appreciated. Customers like you are the reason we love what we do. Thank you for being part of the Tilebar family.
Svar fra TileBar
Hi Frances,
We truly appreciate your positive feedback! It’s clients like you who make our work so rewarding. Thank you for being a valued client.
Svar fra TileBar
Hi Randi,
We appreciate you taking the time to write such a fantastic review. We are committed to consistently exceeding your expectations.
Broken Tile
Our tile was delivered all broken into unusable pieces, reported and reshipped. The replacement tile was also delivered broken in unusable pieces. The Tile Bar promptly responded and we received a refund. Our bathroom project remains unfinished.
16. juli 2024
Svar fra TileBar
Hi Kerrie,
Thank you for your feedback on your purchasing experience with us. We apologize that your shopping experience was not great and appreciate you bringing this to our attention. While I am glad we were able to provide you with a quick resolution with your refund, I do apologize the experience did not meet up to our standards.
Delivery experience not great
TileBar customer service was good. Delivery company not great and broke some tiles when they finally delivered the boxes. TileBar ships quickly but delivery company didn't deliver on time and didn't communicate well.
2. august 2024
Svar fra TileBar
Hi Laura,
Thank you for sharing feedback on your purchasing experience with us. We apologize that your delivery experience was not great. While we am glad you did receive all your material for you project, we will take your insight and look to improve our delivery methods.
Just the best!
Best website. Best customer service and advise. Great shipping to accommodate job schedule and easy overage return. Also, TileBar tiles always get great compliments.
1. februar 2024
Svar fra TileBar
Hi Art,
Your glowing review means the world to us. Your positive feedback about our services fills us with joy. Thank you for being part of the Tilebar family.
I will be using TileBar for future…
I will be using TileBar for future projects. The tiles are beautiful!
Kasia was so helpful and in constant contact with our multiple deliveries. All of our tile was delivered intact with no breakage.
20. august 2024
Svar fra TileBar
Hi Amy,
Thanks for the fantastic review! It’s been a pleasure working with you, and we’re excited to keep delivering the best for your business.
Your company has the best customer…
Your company has the best customer service I've ever dealt with. Returns were easy and effectively dealt with, tiles were shipped quickly...Very happy with your company.
1. august 2024
Svar fra TileBar
Hi Laurene,
We truly appreciate your generous compliments! It makes us happy to hear that our services have met your expectations. We appreciate you being a loyal customer.
Great service
Despite getting my order with 1/3 of the tiles damaged, Tile Bar took only 1 day to refund me and ship new tiles. I was amazed that they did not argue and try to double charge me. I am totally satisfied with their service and the tiles are beautiful.
27. juni 2024
Svar fra TileBar
Hi Ann,
Thank you for your recent review! Your happiness with our services fills us with joy. You are greatly appreciated as a client.
You guys did a great job with the…
You guys did a great job with the tiles, however the accessories were a different story. The grout arrived with the tile but the trowel and thin set required multiple emails to get answers on. I ended up canceling the trowel because it was not in stock and thin set only shipped after I followed up multiple times.
1. juli 2024
Svar fra TileBar
Hy Tyia,
Thank you for sharing feedback on your shopping experience with us. While we are happy that your experience with our tiles was great, we will use your feedback on our shipping methods for our accessories as a coaching tool, to help us improve overall. Thank you again.
The tile that we ordered is beautiful
The tile that we ordered is beautiful; however, our first shipment of 5 boxes came with three boxes of damaged tile. The company was very gracious and sent us three more boxes, but again, two boxes out of this order was damaged. We were able to piece enough tiles together and complete our kitchen.
20. august 2024
Svar fra TileBar
Hi Jennifer,
Thank you for sharing your thoughts on your purchasing experience with us. We apologize that you received damages on your order. Our warehouse team does try their best to properly package every shipment, to ensure it arrives to our customers intact for their projects. We will review your experience, and use it to ensure we continue to improve our shipping methods and our performance overall.
The design service was such a great…
The design service was such a great resource! The option to order 5 samples for just $1 each plus $1 shipping made me confident in my final decisions. Having the tile ship right to the job site saved time and money as my tile setter didn’t have to spend his valuable time picking it up. I highly recommend Tilebar! They have thousands of choices and the Art Gallery collection is something special!!
15. august 2024
Svar fra TileBar
Hi Deanna,
Thank you for the great review! We’re so glad you’re happy with our services and can’t wait to work with you on future projects."
Customer service was really responsive…
Customer service was really responsive and helpful.
1. august 2024
Svar fra TileBar
Hi Camerin,
We truly appreciate your positive feedback! It’s clients like you who make our work so rewarding.
Find your local tile store
Great sales representative, good prices but the absolute worst shipping/packaging department. Every box had broken open where taped. Thinnest cheap tape available. Spoke with sales representative multiple times regarding why so many tiles chipped or broken and was told nothing she could do to change. Would not recommend to anyone.
Their reply is standard BS. Every package received even after complaining profusely about every box broken open due to cheapest tape available.
30. juli 2024
Svar fra TileBar
Hi Charles,
Thank you for sharing your feedback on your purchasing experience with us. We apologize that you received damages with your order. Our warehouse team does try their best to properly package every shipment, before it leaves our warehouses. So that the shipment arrives to our customers intact for their projects. We will review your experience with our team, and use it as a coaching tool to improve our shipping methods for the future.
EXPENSIVE, BUT BEAUTIFUL AND ONE OF A KIND TILE!!
I had purchased some tile before I moved into my new home. Once moved in, the amount of tile I purchased wasn't enough to do the job. However, that tile was discontinued. They bought it back from me regardless since I purchased a different tile. Although it cost me almost as much as the refund to ship it back, I was still grateful
31. mai 2024
Svar fra TileBar
Hi Kati,
Thank you for taking the time to share your experience.
Quality!
So pleased with the tile I chose. What I saw on your website was exactly what I got. Love that I could trust your pictures. Ordering and delivery were stress free as well. Thank you
24. juli 2024
Svar fra TileBar
Hi Dale,
Your kind words mean a lot to us! We’re delighted that you’re satisfied with our services. Thank you for being such a valued client!
Excellent customer service and design consult!!!
Excellent customer service, excellent design consultation, and beautiful products not every outlet has. A problem with broken merchandise in a shipment was QUICKLY resolved and products re-shipped and arrived rapidly. Everything was in-budget and quality, the result stunning and tons of compliments!!!
11. april 2024
Svar fra TileBar
Hi Lucretia,
Thank you for the great review! We’re so glad you’re happy with our design services and that you are enjoying the final result.
Wrong tiles sent
Tilebar sent me the wrong tiles so I refused the order and they finally refunded my money, after many phone calls.
28. april 2024
Anmeldelse skrevet uten oppfordring
Svar fra TileBar
Hi Mary,
We apologize for your negative shopping experience with your purchase and appreciate you bringing this to our attention. We do note that you have been in communication with a member of our management team, who provided you with all the necessary documentation regarding your refunds. If there is any misunderstanding, please reach out to us directly to further assist.
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