TileBar Anmeldelser 

Seem like scammers. Ordered the $5 samples which were supposed to ship out in 1-3 days, 2 weeks ago. Unable to get anyone on the phone now, the 1st lady on the phone was rude & didn't seem to care. Needed to order ASAP. They just lost out on a nearly $5k order.

This company has the worst communication skills and customer service. Order placed for tile 6/6/24. Needing this order ASAP, we were going to have to wait 4-6 weeks for Tilebar to receive this order at their warehouse then packaging time and ship time. We were told that the warehouse in NJ had gotten a return for this tile, so we would be able to get the order quicker than originally planned. Okay, great. WRONG! We have got the run around. Our reps only form of communication with the NJ warehouse is email...... no direct numbers???? Might as well send a pigeon carrier. Our rep has given us so many different dates at this point we would've been good with keeping the original order. They are only able to ship UPS ground without being able to expedite the order. We were told on numerous occasions that the order was being packaged for shipment and shipping out, but the day and time keeps moving. On top of that we are told we are a valued customer, but there is no sort of hurry, updates, or trying to rectify the situation! Not to mention the previous orders we have received were severely damaged, so hopefully this order shows up without being damaged because we are getting less than we originally ordered. I would not recommend this company if my life depended on it.

It seems like employees on TileBar are coming here to offset bad reviews. Be warned. Do not order from this company if you need tile in any timeframe. Placed an order on July 5 was told I’d have between 11th and 15th. Called to make sure they were coming, told they ship out on 10th. Then told they’d ship out on 11th. Then the 12th. Checked today, the 15th, told they shipped but when I contacted FedEx was told a label was created but FedEx confirmed tiles not picked up. Called back customer service checked the order, it said it was shipping between 18-24. Shipping 2-3 weeks AFTER ordered seems fishy to me. This company won’t be around long at this rate. Already feels like they’re going out of business.

I placed order on June 7, 2024. The product page said it will be delivered 5-7 days. After I placed order, their team called me and told it's currently out of stock and will be available on June end.
I asked them to cancel and issue refund. They didn't refund. They had my money for a month. The status on website said processing. I thought I will receive it July 1st week but got no notification or update from them. When I followed up they said the product will be back in stock on Aug mid.
However, when you check the product page, it would say it will be delivered in 5-7 days. This is a misleading business practice to hold on to customer money with false promise.

I went to the TileBar in Manhattan on West 21st. I had an absolutely wonderful experience with one of their Design and Sales Consultants named Logan M. I was overwhelmed at the vast tile options the shop offers and while I had an idea of what style I wanted; there were still so many choices! Logan was friendly and patient. In the half hour appointment, she showed me many interesting options and more than that; she really provided education and design ideas that were beautiful and thoughtful. I honestly got better and more design ideas from Logan in the shop-than from designers I have hired privately. Logan was extremely professional. She was very prompt when I needed to email her with questions after my appointments. She has a background in interior design and a wealth of creative ideas which really comes through when working with her. She even provided me with a render of what my project would look like with the tiles I chose. This was SO helpful to me as I could really envision what things would look like when the project was finished. I appreciate Logan's friendly nature and professionalism and I will certainly work with her again on future projects.

Please do not buy a vanity from Tilebar. My decorator (who is a trade client) purchased a Kora vanity for a bathroom project. First of all it is terrible quality and absolutely not worth the price tag. Second, there was constant trouble with the order. The sent the wrong vanity and when they sent the replacement, the replacement was broken. The cover for the overflow is pictured on the website in brushed gold/bronze, with the same color faucet but BOTH orders came with a chrome overflow and they didn't seem to have any way to change it. I am terribly disappointed with this company and with what I thought would be a beautiful vanity after having looked for the perfect one for ages.

I attempted to purchase over $1,000 worth of tile through TileBar using PayPal. TileBar failed to process the transaction, but I was charged. Even with a copy of my PayPal receipt, the business has been completely unhelpful in resolving my issue. They called to say they were on it, but PayPal shows that they still haven't even replied to the dispute. It's now almost a month after my original transaction.

Nice tile but huge delays. I placed an $6,000 order on March 1 and most of it hasn’t even shipped as of April 2. I was told it was because they moved warehouses. OK?? That’s not my problem. They did give me a small refund for the delay, but this is holding up my whole project. The samples I ordered in January also took forever to ship. They also don’t notify you of shipment or send you a tracking number. They just tell you the day before that it’s being delivered the next day. Wouldn’t use them again.

Don’t order from TileBar if you want your items on time!! Ordered March 3, was told 14 day delivery and items are still not here March 36. I am being told you have staffing issues and will be at least another 10 days!! You are holding up my entire project!!! All they said is I could cancel but if I cancel I start over with someone else so I would still have my project delayed. I want my item shipped and not another 10 days of processing before I even find out when it is coming!!! And my project is already delayed no matter what at this point. Very upset!

I use TileBar for 2 reasons- the ability to see great tiles with all the pricing, square footage info and stock status available in real time, and for Jason. Jason is always such a help to me and my team. He responds so promptly, and always seeks to find a solution swiftly and efficiently. TileBar just wouldn't be the same without Jason!

I was sent the wrong tile. I just needed to be sent the correct tile at no cost, does that too difficult? I called, emailed numerous times. I was on hold for 3 hours!! Nobody helped me. They could readily take a new order for the correct tile if I paid for it again!! Tile bar has no interest in retaining customers.They should be out of business soon!! Can’t wait

3 orders in a row the tiles came in smashed to pieces. They do the absolute bare minimum to protect their shipments. The first order was 30 sheets of mosaic tile with 28 sheets smashed. The second order was tile for a full shower. The boxes had ripped open and the tile fell through the pallet which smashed it up. Zero padding or protection. The replacement tiles took 2 weeks and came in smashed. They only used some thin foam sheets in the box. I would never recommend ordering from them. I’m behind 3 weeks on my job and my customer is not happy.

Living in Michigan, we explored various vinyl tile options and came across TileBar which is located in New York, on Long Island. We were apprehensive even though their web site is extremely user-friendly because we weren't sure how the actual tile would look in person.
We were put in touch with their customer representative, Cristina Maggi and from then on we were handled with kid gloves.
Cristina walked us through the entire process, assisting us with our tile selection: Moxy XL Timber Beige Luxury Vinyl Plank flooring and she even sent us samples so we could see how it looked on our floor. Cristina explained TileBar's process and once we made our selection, she stayed with us every step of the way until the tile was delivered to our home. It was installed the next day and the result is so spectacular, the four rooms that are now covered appear larger than ever. TileBar is the real deal and Cristina Maggi is a God send. Thank you!

I ordered tile over a month ago and still have not received my order. I’ve gotten multiple backorder notifications which has delayed the entire shipment. In addition, due to the delay in shipment more items are now backordered, which were originally in stock. This has further delayed the whole process. The only two items I have received so far are two broken bags of grout and a tube of caulking, although their selection is very good, their shipping and order fulfillment is absolutely terrible. Apparently no one at this company knows how to pick and pack orders while accounting for backordered items. orders that are received should be fulfilled as much as possible and set aside for completion when the backordered items arrive. You don’t backorder the entire order and not fulfill or pack any of it in preparation for shipment. This is super simple business stuff that you guys should really know. unless you want something really specific that only tile bar carries I would definitely get my supplies elsewhere.

I work for Home Depot and had a customer who wanted to order special order tile from Tilebar for an install of a backsplash- we only partially received the order with one of the boxes damaged so we sent one of the boxes back and called Tilebar - and we called Tilebar again and got hung up on after we stayed on the phone with them for over 30 mins so then I called again and they hung up on us again after they transferred us - then I called again and someone gave me an email address because they couldn't help me. Now my customer is frustrated because of the tile hold up we cannot proceed with installation. We ordered the tile over a month ago, its been over a week and nobody has even answered the email that was sent and I keep calling Tilebar and I still keep getting hung up on. Will never encourage anyone to order from Tilebar ever again.

Arrogant customer service who is unwilling to help.
Can’t recomment Tilebar.

Tilebar has dishonestly presented a product. Our order number 101344560 was for Asian Statuary Marble. They used the phrase "Natural Stone" in the first paragraph of their product introduction.

They define as: “Natural Stone” is defined as an organic solid composition made up of natural minerals quarried from the earth. The origin story of natural stone starts million years ago, as a combination of heat and pressure condensed various minerals to form solid rocks in the ground.

Tilebar calls it a Polished Marble that is "authentic high-grade.. marble. They claim; The lightness of this natural stone boasts a complimentary gray veining that allows the unique nature of the marble to shine through. They used the word authentic several more times in the original sales effort.

We obviously bought and installed their product as a gas fireplace surround. The tiles just beneath the fireplace are all turning yellow a couple of years after installation. It's not heat, here in MN the last few days have been 1 degree for highs. Our fireplace with fan has been on quite a bit. The tiles and the metal edges are always cool to cold. It's not fumes escaping; we always leave our pilot flame ON all year long. Whatever moisture comes close is evaporated, inside and out. I've had it serviced regularly - no rust, no rust holes in the metal skin. It can't be cleaned off - see below.

THE PROBLEM THAT TILEBAR HIDES BEHIND IS THAT THEY USE THE PHRASE "MARBLE LOOK" IN THE SPECIFICATIONS.

MARBLE LOOK MEANS THAT THIS PRODUCT IS ESSENTIALLY THE PRESSED BOARD OF THE MARBLE WORLD. IT IS MARBLE CHIPS OR MARBLE SAWDUST OR SOMETHING SIMILAR IN A GLUE BASE.

IT IS THE GLUE THAT IS CHANGING COLOR. MOST LIKELY NOW ALL THE WAY THROUGH THE TILE FRONT TO BACK. CAN'T BE CLEANED.

We want a refund. The fireplace is in a central part of our kitchen. It attracts attention. The tile originally warranted that attraction. Now it punishes.

Ordered Topacio Light Blue 2x10 subway tile and coordinating Topacio Light Blue 2x10 bullnose in November. Was told the bullnose was backordered until December 4th. Waited and when the bullnose arrived and the installer opened the boxes it is NOT bullnose, but more field tile. My "rep" asked me to email photos, I did so on December 13th, today is the 18th with no response. My rep has not yet responded to three voice messages and two emails.... I am left hanging. I am a custom home builder, this can't happen as I don't know what to tell my customer!!

Tilebar will take every dollar they can from you. If I could have found the tile I needed somewhere else. If you want to return something theres a charge, and they sent me 3 of the wrong items and now given me the run around with giving me my full credit back for the shipping cost.

If I could give less stars I would. HORRIBLE customer service. Ordered tile. Paid the skip the line. Received tile and half of it is broken. Called customer service. The reps are awful. Then to report broken tile you send pics and quantity to an email they send you. After that you receive an email saying they are sending replacement but sorry about your luck if this one shows up broken too. I asked to speak to someone. Held forever finally same person came back and said everyone was busy but I was in a queue to be called back. Don’t hold your breath it never happened.
Worst customer service ever. Do not order from here. They have some nice tiles but find something else elsewhere. Awful.