TileBar Anmeldelser 

BUYER BEWARE! I ordered tile samples from tilebar, then ordered a large amount of one of the tiles. The tile sent by tilebar did not even resemble the sample that tilebar had sent to me. Customer service was incredibly rude and unhelpful and refused to speak with me... Only email. I requested a replacement of the tile but tilebar only agreed to take some of the bad tile back, at my expense. Which meant that I would still have to replace all of the floor tile. It didn't pay to ship it back to them because freight was so high for the small amount they were willing to return. Tilebar refused to stand behind the problem. I ended up tearing out the tilebar tile and replaced it with tile from another company. Please note that anything tile bar offers in their response I wish there was an option in this review to include photos. It would be obvious how aggregious the difference is in the sample sent and the tile received.

This company never sent my $700 order and only refunded half. Horrible customer service

I loved how personalized the support was at TileBar. Their team helped me choose the right materials for my project, and everything arrived just as described. Beautiful and modern options!

The customer service was excellent!!! I highly recommend this company to EVERYONE and look forward to my next tile purchase.

Nice tile. Shipped right away. Packaged well. I had to change order and customer service was available. Helpful. And friendly. The portmore tile is beautiful. Very happy with purchase.

TileBar customer service has no idea what is going on and makes little effort to find out. I ordered tile 12 days ago and they said it would ship in 3/5 days. I reached out for an update and was notified the tile is out of stock. I had to reach out to find this out. Then they tell me is in in stock but can’t tell me when it’s going to ship. I’m on a tight timeline for the project and now it’s been over 11 days and they continue to tell me it will ship in “3-5 business days”. I’ve worked in distribution before, it’s not that difficult to reach out to your supplier and get a ship date. That’s the point of distribution.

Not the best experience already. We just signed up for the trade program online and I called in to customer service to ask what the next steps were. She told me someone would call me. I asked if I could give them another number to call to ensure we didn't miss the call and she said well they'll email you. I asked again if I could please use a different number and she abruptly told me I could tell them that when they email us. Not an inviting experience at all and makes me wonder what it will be like during the ordering process. Very disappointing because I was really excited to have another option for our clients.

Shocked at how rude the customer service was over the phone! I called in for a simple inquiry to see when my delivery date would be, as we are approaching the provided estimated delivery date and the order still shows as “processing”. I was absolutely shocked at the behavior, tone, and response of the customer service rep on the phone. She even hung up on us before we could ask our follow up question- it was so unprofessional. Thinking about canceling my large kitchen backsplash order and not moving forward with ordering our bath and powder bath tiles, as I am now nervous about doing business with TileBar going forward.

Awful quality of tile. The tile measurements were way off. The tile didn’t look anything like the picture on their website. I asked for a refund and to return and was told that they would waive the restocking fee and would only charge $6.11 for shipping labels. I have email screenshots of this. They ended up charging me $145 for shipping it back and was rudely told my their management that he didn’t care what they told me in the email and that they can charge whatever they want for shipping do to a policy on their website. Awful service, awful quality, scam of a company.

I bought 4 types of tile/lvt backed/lvt unbacked from Tile Bar. 3 of the 4 products were fine. I had a problem with the small mosaic tile with web backing. Once it hit water from the tile saw it fell apart. I called customer service and was told that "the team" would need to review it and they would call me the next day. I filled out a customer service experience survey and still nothing. Eveything was fine until it wasn't. Problems don't just go away.

I needed tile for our backsplash that I ordered 4 yrs. ago. I called you found the order & had the tile. Shipped it the next day. The lady I spoke with was so kind & had no issues looking up old order or checking stock.

I ordered tile, grout and trim for the edges for a kitchen backsplash. Kasia was wonderful to work with and very helpful. The tile came so well packed and everything was in good condition. Very happy with everything and if I ever do something like this again I will definitely look at TileBar first.

My order of tile was delivered with one box that had been dropped and shattered by the delivery carrier. I made a challenging request to Tilebar to have replacements in my hand for install two days later, and they met the challenge! Tile was successfully installed and looks beautiful!

Excellent quality tile and quick shipping! Would definitely order from TileBar again.

Beautiful products! Ordering is simple. The website calculators are helpful, and getting the samples couldn't be easier. Everything arrived well packed and there doesn't appear to be any breakage. I won't know for sure until the project is completed later in the summer, but it was all on a pallet and neatly stacked. This is my second project using TileBar and the first experience was so good, I didn't even look elsewhere.

My order arrived as anticipated with all of the tiles intact

We were missing two boxes of tiles from our order and Tile Bar expeditated the missing tiles to our home. It took 5 days and was able to get our project done within a reasonable time that worked for our tiler.

Initially, I felt like it was going to be a gamble to buy something like tile online. Ultimately, the decision paid off! I ordered at least 20 samples before we found the perfect tile. It was also one of the more expensive 24 x 48 specialty tiles, but after reading all the great reviews, we moved forward with it. During the order process, they make sure you know the expectations of where they are able to deliver and whether or not you'll need to be present to accept the delivery. After ordering, it's very convenient to contact customer service and ask questions. Our tile was delivered on a pallet and fortunately we have a tractor with forks. The large, delicate, expensive tiles were packed meticulously and arrived in perfect condition. The tile, as well as the ordering and customer service experiences, exceeded my expectations and I highly recommend TileBar.

Amazing service. The tiles offered are simply beautiful, modern, new, just wonderful.

I was very nervous about shipping the tiles 1200 miles, but they arrived within one week, carefully packed and just as beautiful as we had hoped.