TGJones Anmeldelser 

Absolutely disgraceful price for a carrier bag, 50p. When I protested I was told you could use it again. When a fee of 5p was added by the government to encourage reusing bags, I'm sure the greed of certain retailers wasn't taken into account. Because of this cost I will never go into one of these stores again.

Maidenhead Branch. Awful store,lazy, obnoxious and rude staff. No help for a book that came out yesterdsy and was advertised in window. Was told prob in order that arrived yesterday , prob too lazy to unpack as was playing on phone all the time. The till operator helpfully said it may be upstairs bit no offers to get it. Avoid

Shrewsbury. The book I ordered was released 21st Oct 26 and is available. I ordered online and waited for email to collect book on 21st. no email to collect on release date as expected. A poor show will use Waterstones next time.

Ordered 3 books, received email confirmation of order on the Sunday. Then confirmation on Tuesday that the order is ready for collection at Harrow store. On the Friday, I go to the store. Assistant cannot locate my order. An hour later, a more senior employee turns up and tells me what the process actually involves (different from WHSmith process). Their Click & Collect process is flawed and frankly ridiculous: Apparently, TGJ order system sends a message to customers once the items have been despatched, not when they have arrived in store. Items are not sent first class so there is also no likelihood they will even arrive soon after that message goes out. Already this week, 3 other customers arrived in store to collect their orders- which had not yet reached Harrow.
While waiting to see a manager I sent an email to online Custoner service, got reply over 60 mins later. Not very helpful - the agent said he couldn’t reach anyone by phone in the store and that
“Collection Confirmation email is automatically sent once an order has been delivered to a store””” - not correct. I’ve informed the agent that that email is sent once item DESPATCHED from warehouse.
Also, On the website “contact us details” they mention phone or email - there is no phone number annywhere. And the store phone goes unanswered.
Also, I have seen where Harrow store keep the items once received, it is the drawer of a filing cabinet; books etc sit there without any packaging or protection. And all jumbled up with other papers and pens, it’s shocking and I will be rejecting any of the 3 books I ordered if they are in any way torn or damaged. If, as other reviewers say, a refund is not given, I’ll be claiming a chargeback on cc.
I used to order fairly often from WHS, I’ll stay well clear of this one. ( It’s interesting to know the owner Modella Capital also owns Hobbycraft, whose online system works well, why can’t they use the same one?! )

Pre-ordered and paid for a signed copy of the diary of a wimpy kid months ago and got a refund with no explanation for not fulfilling the order. So poor, I now have to let my little one know he waited so long for nothing because the book store is a joke! Don't pre-order from this store.

Ordered a signed only of the new Charlie Mackesy book, done and paid for in June, ordered cancelled nearly 4 months later because TG Jones can’t fulfil.

How much money must TG Jones be making in interest from holding customers money in their accounts for months and then cancelling orders and not compensating customers. Surely that must be illegal, it was when energy companies did the same with customers money in their accounts !!!

I took the time to apply for a job working here, and did not receive any acknowledgement whatsoever from them. It's frustrating when they want us to send CV and references etc, but they can't be bothered to tell us where they are up to with the process and we have got to go to see the job coach at the job centre not knowing where we are up to. If their internal processes are so bad that they can't communicate with candidates, maybe it's a relief that I didn't end up working there.

TGJones refused to refund a £1.99 delivery fee after I cancelled before delivery — violating the Consumer Contracts Regulations 2013 (Regulations 29 & 34).
If this happens to you, cite those regulations in writing and report them to Trading Standards. If they still refuse, raise a chargeback — your bank will refund you in full.

Absolute scam. Ordered a book showing as in stock and paid extra for next day delivery. It's been 16 days and still no book. Refund requested, not holding my breath though!

Looks like WH Smith, feels like WH Smith and steals like WH Smith

Appalling service I ordered a book £33 the order was delivered and left outside without my instructions, I emailed customer service to request a refund they refused that & said because it shows the correct delivery address there nothing there can do so I’ve basically been scammed, do not order from this store the customer service is disgusting

Brought a lego ferrari as a present (£55) frombworthing after visiting loved 1s (partner n daughter) box was missing multiple bags , only noticing when returned too my home in bristol several hours later for the receiptant too b devastating by the missing bags , so thats £55 down the drain , best advice , do not bother wiv TGJones 👌

Item ordered on the basis it was advertised as being in stock dispatched on 48 hours. 12 days later no product. Contacted customer service to be told it was not in stock, hadn't been for some time and supplier didn't know when it would be. I wouldn't know this if I hadn't asked. To add insult to injury the item is still on the site, in stock for 48 hour dispatch. Blatant misrepresentation and no concept of customer service. Order cancelled and refund requested, I wonder if I'll ever get it. Never using them again.

This is the new owner of WHSmith.

It totally looked like a scam initially, but it's not. I recieved my goods, everything went very well. I found the site, because they actually had my items in stock - as opposed to other vendors. Most likely, because people don't trust that site yet ^^. I personally would have mentioned after the rebrand, that this used to be WHSmith, but of course no-one asked me.