TGJones Anmeldelser 

The reason why I am giving u one star is Because u got no app for ur shops
I think ur following behind because just look at Sainsbury got an app and also Tesco most places have an App
My name is Mr M Medina

New name same old rubbish being sold, it just falls to pieces, they have ZERO quality control and the prices you pay for cheap and nasty Chinese rubbish, is a joke! I bought a stapler and it fell to pieces as I opened the packet, now I have to go all the way back to Westfield over a stapler. Don't take any more risks with this facade of a 'new' company

Thank you to Terry and Di at Crawley TG Jones store. February 2026 - really really helpful. Great service from both. 👍👍

Those leaving views about post offices they are not owned by tgjones it's a completely separate business so if your experiencing queues bad customer service or anything else regarding them its post office not tgjones also dhl isn't tgjones if it's down it's not tg jones fault it's dhl

Theres a lovely lady that works her and helps any one that asks . I think she is the manger if she isn't she should be . She always seems to be running around helping ppl think her names Sarah blonde hair .works really hard to help keep the good work up

I'm not surprised to see so many negative reviews here. Following my own dismal experience with the retail staff at their Guildford store and the poor state of the shop in general, I took the time to write an email of complaint to their customer service department. Unsurprisingly I suppose, they have not even acknowledged receipt of my email and certainly not replied. Guess that's that then, what a garbage shop!

Great customer service from Dale at Southend store.
I just wanted to say a big thank you to Dale manager of Southend on sea T J Jones site. Dale was extremely helpful and gave great customer service when I had to have an item refunded by cash. He dealt with my query quickly and professionally, thank you

The TG Jones in Paisley is clearly understaffed - so the problem is not with personnel but with management or recruitment. Only one person serving during a busy period, so at least a dozen people waiting. The 2 self service tills were not working, so couldn't even just post a letter! Ended up buying a full book of stamps at the shop till (again, only 1 serving), to save waiting in the long queue.

Too expensive. Rip off.

Never anyone serving at the shop in Kenilworth. Was never like this when it was WH Smith

Absolutely appalling. I was told by TG Jones that all of their stores which include a Post Office counter offered a 'Post Restante' service, whereby customers can elect to have post retained at the Post Office (up to 18 days) for later collection. I now live in Alicante, but required various items only available in the UK, one of which had to be collected in person, and I had arranged for these items to be held for me at Folkestone. I had driven up through Spain and France, only to be told, in no uncertain terms, that none of the TG Jones stores offered this service, despite having been told exactly the opposite by 'customer relations'.

What a dump! The shop looks like a front for a money laundering operation owned by dodgy overseas investors.
It has not had a new carpet since I was there in 2001, the place hadn’t been painted and calling it tatty is being generous.
I tried to buy a “documents enclosed wallet” for posting a parcel and they had none, they only had a few envelopes, some flat pack boxes and bubble wrap in their post section.
This is what happens when businesses are bought and sold by faceless operations for profit like Modella.

Rude member of staff at the Romford branch

Customer services are liars! They mispriced items on their site and then lied saying they were no longer available, when they are literally still selling the same product on their site. They cancelled my order but didnt process the refund, I have had to chase them up and someone has now 'approved' my refund. Looks like we will have another empty shop on the high street soon as these lot are rubbish.

Been multiple times. Staff let build cues build up and don't seem bothered about reducing them and also are unhelpful if in need of information

DO NOT USE: The lady in the Leeds Post Office branch on Lands Lane with the long dark hair and glasses in her late late 30's early 40's was really rude and patronising to me, and there was a elderly gentalman trying to use the photo booth to which she refused to help him when he asked and when the photo's came out wrong she said the photo booth isnt ours so cant refund you or help, he'd spent over £10 on passport photos. The women was not only rude to me, but really rude to the elderly gentleman, really bad customer services, I wont use this Post Officer again, I even asked for the manager downstair and they wouldnt help either.

Mmmm
I couldn't do it

Dirty floors, worn carpet, and that is by standing outside the shop which doesn't do much to entice you in to browse. Disgusting.

Appalling service!!! My husband bought a Red Letter Spa Day package from the TG Jones at Brent Cross London. It needed to be activated at the till but he didn't know this and it wasn't done. Since then I have been back to the store, no manager around to help, called them, still no manager around. Emailed the head office, they responded on the second attempt. Since then, they have requested lots of additional information, including my original email which detailed everything explicitly, (I've actually sent it three times), in a different format!
Is this incompetence or a stalling, underhand, tactic?

Tried twice last week to use their DHL service, only to be told on both occasions that "the system is down". It really is a sad imitation of it's former self (even down to staff still wearing WHSmith shirts - probably a form of mourning).