Tenancy Cleaner Anmeldelser 

I booked an end of tenancy clean for my two-bedroom property and paid the quoted price of £238.68 in advance. A few days before the appointment, I rearranged the booking from 12pm to 2pm, which was confirmed by email.

On the day, the cleaners arrived almost an hour early while we were still moving out. Before I had finished removing my belongings and my cat from the property, cleaning products were already being used, despite me asking for a few minutes to vacate safely.

Shortly after arriving, I was told there would be an additional charge of £151.20—a 63% increase on the original quote—because the property required more work than expected. This was raised after the cleaners were already on site and, with a tenancy deadline to meet, I felt I had little practical choice but to pay.

I also requested to pay the additional amount through the company's usual payment method but was instead asked to transfer it directly to the cleaner's personal bank account.

The clean itself was acceptable, but I do not believe it reflected a total cost of nearly £390. I raised a formal complaint, but despite several emails, the company has refused to offer any refund or provide a transparent explanation of how the additional charge was calculated.

Unfortunately, my experience left me feeling pressured and disappointed with the company's customer service and complaint handling.

House is in a perfect condition.

Very professional, kept in touch from booking to cleaning day.

Clean was very thorough, carpets cleaned extremely well.

No complaints at all, highly recommend.

The house was cleaned very well and I really appreciated how forward and upfront with everything. Would highly recommend their services

Punctual, polite, and did a fantastic job of cleaning the property for a reasonable price.

The flat looks great after the cleaning! Would definitely recommend.

The girls worked really hard. It was very hot and there was no hot water but they did a sterling job. Very professional. Thank you.

This is the second time I've used this company and I'd say they've provided a satisfactory service. The only issue was turning up 50 minutes before the arranged time and also leaving all the lights on overnight after locking up. But other than that they were good. Would use again.

Great clean and super efficient

Really happy, communicated really well showed up on time as expexted and really good job, really quick too

Perfect!! Efficient and very thorough!

I hired this company for an end-of-tenancy clean specifically to secure my deposit, based on their advertised “deposit back guarantee.” What I received was completely unacceptable.

I was initially quoted £180, which I paid. Upon arrival, I was suddenly told the job would cost an additional £140 — a significant increase with no prior warning. This alone felt misleading and unprofessional.

Worse still, the standard of cleaning fell far below what was promised. My managing agent’s report included clear evidence of dirty kitchen tiles, cobwebs, and dusty surfaces — the very basics that should be covered in any competent end-of-tenancy clean. As a result, I am now facing further deductions from my deposit to cover additional cleaning.

This completely defeats the purpose of hiring a company that claims to guarantee deposit return. The service was careless, overpriced, and ultimately cost me more money, not less.

I feel misled and extremely disappointed. I would strongly advise others to avoid this company if you are relying on them to meet landlord or agent standards.

Awesome service, cleaning was done very well, and they were very efficient and friendly.

I would not recommend this company
the job which I paid for in advance for just over £1000 was not value for money.

After an initial hiccup with the first appointment, the team of three did an excellent house clean job. Highly recommended.

Hi,

I did request for End of Tenancy cleaning for Property 110 Dadswood CM20 1JL with Invoice Ref# 43937.

I have to handover my keys on 7th July,2026 & No cleaning done for the below:
1) Hall Carpet Deep Cleaning not done
2) Extractor Fan Kitchen
3) Didn’t even wipe the kitchen floor
4) All Windows not cleaned from inside
5) floor/skertings not cleaned for bedrooms/hall
6) Spider webs not vacuumed for the rooms/windows/sides.

The cleaning was a domestic level, the '100% guarantee on returning deposit' was not true at all. There were many details including underneath the sofa, corners, bed frame, cupboards, drawers, toilet hole, all remain uncleaned. They even refused to dispose their rubbish, leaving them all to my roommate. They later claim this was not included in their service, but obviously it is the universal common sense to take care of it on their behalf. That was their basic service of 264GBP charged, what a joke.
What was even more unacceptable was that their cleaner had personally charged an extra 140 pounds for cleaning the balcony and the floor carpets, claiming to remove the stains. But when it comes to the check-out report from the landlord, it was not cleaned at all. We then confronted the cleaner via WhatsApp, he read and refused to provide any evidence of cleaning, later completely ignoring us. Clearly he was taking advantage of people's kindness of not monitoring their work all the time, despite my roommate had kindly given him some small appliances to him for free, yet the cleaner decided to cheat and shirk their responsibilities of not doing their job well. Later we found the official price for cleaning a carpet room is 20 pounds per instead of 40 each on their very own website, just see what kind of greedy and deceiving cleaner they have recruited. When I reported this issue to their company, they refused to refund an appropriate amount such as 3/4 of the total value, but only offering a quarter of the total amount paid as a refund.Not solving the problem, no punishment on the misbehaviour of their workers, claiming that 100 pounds of compensation was a calculated value. When we further asked for details of why this particular amount, how was it calculated, they chose to ignore and not to provide us with any evidence.
Very unprofessional, causing a lot of inconvenience for us to negotiate with the landlord. We are now taking legal actions against this behaviour, by which it will take some extra effort and time. Just don't make the same mistakes as we did.

The good: booked at short notice, turned up on time, polite, cleaned most things well.

The less good: the standard of cleaning was poor given the cost of the service, some surfaces had been given a basic wipe but still had dirt visible. I went round afterwards and cleaned again, properly.

Overall a good company, good service, but poor value for money.

Easy to book, with great speedy communication. Prices were really good compared to other quotes in our area.

The 2 lads that cleaned our flat were very polite and let me know when they were coming. (arrived late due to a break down but had the courtesy to let me know they were running late)

The standard of the clean was excellent and above expectation. Would have taken me days to do the work they did in a few hours.

Would definitely recommend and use again.