The team arrived on time and where eager to get started. After they had done their works we walked round and inspected that everything haad been done to our satisfaction which it had very much exceede... Vis mer
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We had initially booked the job via another company, but ZA Cleaning Team ended up doing it for us in Scotland, and I’m glad they did. The whole process was smooth, and we got our deposit back without... Vis mer
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I recently booked a deep clean for my 3-bedroom house and I couldn’t be happier with the results. The team was punctual, friendly, and extremely professional from start to finish. They paid great... Vis mer
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Arrived on time a team of 3 for a 1 bed flat end of tenancy. Very polite and friendly got on with it and cleaned to a great standard. Took less than 5 hours. The booking process was easy and simple. D... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Tenancy Cleaner is a nationwide professional cleaning company specialising in End of Tenancy Cleaning, One-Off Deep Cleaning, After Builders Cleaning, Appliances Cleaning, and Professional Carpet Cleaning. Established in 2009, we’ve grown rapidly thanks to our strong focus on customer care and satisfaction. Over the past decade, we’ve partnered with many reputable estate agents, landlords, and tenants, delivering thousands of high-quality cleaning services across the tenancy sector. Whether you’re moving in or moving out of a property, Tenancy Cleaner is here to take care of your deep cleaning needs, so you can focus on what matters most. We operate throughout Greater London, with fully equipped teams covering all boroughs and surrounding areas. Our mission is to provide a consistent, reliable, and professional cleaning experience — every time. As we continue to grow, we are expanding into outer London and beyond. Stay tuned for updates as we broaden our service areas. For all types of end of tenancy, deep, after builder, or specialist cleaning, contact Tenancy Cleaner — and let us do it right.
Kontaktopplysninger
96 Windmill Road, TW16 7HB, Sunbury-On-Thames, Storbritannia
- 020 3633 4897
- office@tenancycleaner.com
- www.tenancycleaner.com
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Svar fra Tenancy Cleaner
Thank you so much for your kind feedback.
We’re delighted to hear that Adil did an excellent job. We’ll be sure to pass on your praise to him.
We truly appreciate your review and hope to assist you again in the future.
Excellent Service at a Reasonable Cost
The team arrived on time and where eager to get started. After they had done their works we walked round and inspected that everything haad been done to our satisfaction which it had very much exceeded. Godwins and his assistant did a first class job will
21. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tenancy Cleaner
Thank you so much for your wonderful review.
We’re delighted to hear the team arrived on time and were eager to get started. It’s great to know that the final result exceeded your expectations and that the walkthrough left you fully satisfied.
Godwins and his assistant will be very pleased to hear your kind words. We truly appreciate your feedback and hope to assist you again in the future.
I highly recommend Hussain's Team
I highly recommend Hussain's Team. They did fantastic job. Very professional and nice team. Absolutely amazing. Thank you very much Hussain's Team.
18. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tenancy Cleaner
Thank you so much for your fantastic review.
We’re delighted to hear that Hussain’s team did such an amazing job and that you found them professional and friendly. Your kind words will mean a lot to them.
We truly appreciate your recommendation and hope to assist you again in the future.
Adil was detailed and took great care…
Adil was detailed and took great care in his work.
21. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tenancy Cleaner
Thank you for your kind feedback.
We’re really pleased to hear that Adil was detailed and took great care in his work. We’ll be sure to pass on your comments to him.
We truly appreciate your review and hope to assist you again in the future.
Great quality but felt over charged
Arrived on time a team of 3 for a 1 bed flat end of tenancy. Very polite and friendly got on with it and cleaned to a great standard. Took less than 5 hours. The booking process was easy and simple. Down side is judged a price from photos of when booked and all belonging still in photos. This cause them to almost double the original price. In summary I would do it again but use another company as I felt I was overcharged and researching more there are alot of others out there cheaper (ref #42232).
17. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tenancy Cleaner
Thank you for your feedback and for your kind comments about the team, their professionalism, and the standard of the clean.
To clarify, we priced the job based on the photos you provided at the time of booking, even though the property still contained personal belongings. When our team attended, the flat was vacant, and despite that, it still required a team of 3 cleaners working for nearly 5 hours to complete the job to the required standard.
This reflects the actual level of work involved and confirms that the final price was based on the real condition and workload at the property, not simply whether items were present in the photos. We’re pleased to hear you were happy with the quality of the clean, but we do believe the price was fair for the amount of labour and time required on the day.
Thank you again for your feedback.
The workers were friendly and did…
The workers were friendly and did update that they were running late
I was VERY pleased with the Carpet Wash , Extractor Fan cleaning and tge Window cleaning
17. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tenancy Cleaner
Thank you for your lovely feedback.
We’re really pleased to hear that the team kept you updated and that you were happy with their friendliness. It’s great to know you were especially pleased with the carpet wash, extractor fan, and window cleaning.
We truly appreciate your review and hope to assist you again in the future.
Team John provided the service for our…
Team John provided the service for our flat from Tenancy Cleaners and it was a wonderful service.
17. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tenancy Cleaner
Thank you for your kind review.
We’re delighted to hear that Team John in Norwich provided a wonderful service for your flat. Your feedback means a lot to us, and we’ll be sure to pass it on to the team.
We truly appreciate your support and hope to assist you again in the future.
Deep Clean.From the start from obtaining the quote…
From the start from obtaining the quote the company was very organised and professional. The quote was reasonable for the amount of work involved. The cleaners were vert thorough and did a fantastic job.
14. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tenancy Cleaner
Thank you so much for your kind review.
We’re delighted to hear that the process felt organised and professional from the very beginning, and that you found the quote reasonable for the amount of work involved. It’s also wonderful to know the cleaners were very thorough and did a fantastic job.
We truly appreciate your feedback and hope to assist you again in the future.
Poor customer service.
The clean was to a good standard. However on vacating the property, the cleaners failed to lock our front door correctly but forcing and jamming the mechanism. Yherefore locked us out the property completely. We were due to have our new tenant's arrive and therefore had to call out an emergency locksmith to rectify the problem they caused. The doorlock was new and installed correctly and had been working just the day before for our estate agent. No one had been in after the cleaners left so theres no one else at fault. My partner had to take time off work to try and gain entry to the property and now Tenacy Cleaning are refusing to offer any compensation or even an apology for the issues they've caused. I wouldn't recommend using them if you value good customer service.
15. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tenancy Cleaner
Thank you for your feedback. We’re pleased to hear that you were happy with the standard of the clean, however we’re sorry to hear about the issue with the door.
We would like to clarify that the door was left closed but locked, and based on the information provided, the issue appears to be with the lock mechanism itself rather than the way it was handled. A properly functioning lock should not jam or fail when being used normally, which suggests a fault with the installation or the lock mechanism.
As mentioned previously, this would be a matter to raise with whoever installed the new lock, as it appears to be defective. Unfortunately, this is not something caused by the cleaning process itself.
We understand this was an inconvenient situation, especially with new tenants due to arrive, and we regret the disruption caused.
We had initially booked the job via…
We had initially booked the job via another company, but ZA Cleaning Team ended up doing it for us in Scotland, and I’m glad they did. The whole process was smooth, and we got our deposit back without any hassle. Great experience overall!
5. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tenancy Cleaner
Thank you so much for your great feedback.
We’re really pleased to hear that everything worked out smoothly and that you were happy with the service provided by the ZA Cleaning Team. It’s fantastic to know you were able to get your deposit back without any hassle.
We truly appreciate your kind words and are glad we could deliver a great experience.
Prompt quote
Prompt quote, very good communication and did a fantastic job very happy would definitely use again.
10. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tenancy Cleaner
Thank you for your lovely review.
We’re so pleased to hear that you were happy with the prompt quote, clear communication, and the standard of the cleaning service. It is great to know the team did a fantastic job and that you would use us again.
We really appreciate your support and look forward to helping you again in the future.
Great experience using Tenancy Cleaner
Great experience using Tenancy Cleaner. Easy to get a quote and confirm details. Good communication from the team before the visit and during the clean. Great clean on a very big and dirty house, thank you 🤩
10. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tenancy Cleaner
Thank you for your wonderful review.
We’re delighted to hear you had a great experience with Tenancy Cleaner and found the quoting process simple and the communication clear throughout. It is especially rewarding to know the team delivered a great clean on such a large and challenging property.
Thank you again for your kind words and support.
5 Star Service
Very very happy with the service I received
Property looked and smelled incredible
Highly recommended
5 Stars all day long
Thank you so much
8. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tenancy Cleaner
Thank you so much for your amazing review.
We’re delighted to hear that you were so happy with the service and that the property looked and smelled incredible afterwards. Your recommendation and 5-star feedback mean a lot to our team.
Thank you again for choosing Tenancy Cleaner.
Amazing cleaning experience with Adil
Amazing cleaning experience with Adil. Arrived in time and did the job perfectly. Exceeded my expectations.
Would definitely recommend.
6. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tenancy Cleaner
Thank you for your wonderful review.
We’re so pleased to hear that you had an amazing cleaning experience with Adil and that he arrived on time and exceeded your expectations. It is always great to know when our team’s hard work is recognised.
Thank you for your recommendation and for choosing Tenancy Cleaner.
Amazing professional team
I recently booked a deep clean for my 3-bedroom house and I couldn’t be happier with the results. The team was punctual, friendly, and extremely professional from start to finish. They paid great attention to detail and left every room spotless, including areas that are often overlooked.
The kitchen and bathrooms looked brand new, and the whole house felt fresh and refreshed. Communication was smooth throughout, and everything was completed to a very high standard.
I would highly recommend them to anyone looking for a reliable and thorough cleaning service. I’ll definitely be using them again!
4. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tenancy Cleaner
Thank you so much for your wonderful review.
We’re delighted to hear that you were so happy with the deep clean of your 3-bedroom house. It’s great to know the team’s punctuality, professionalism, and attention to detail made such a positive impression from start to finish.
We’re especially pleased that the kitchen, bathrooms, and the often-overlooked areas were cleaned to such a high standard, and that your home was left feeling fresh and refreshed throughout.
Thank you again for your recommendation and kind words. We truly appreciate your support and look forward to helping you again in the future.
Daniel Team
Daniel's team is great! True professionals in cleaning, we work with them throughout Kent and London! Always perfect in their work, they impress every single customer!
1. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tenancy Cleaner
Thank you so much for your fantastic review.
We’re delighted to hear such positive feedback about Daniel’s team. It means a lot to us to have your continued trust across Kent and London, and we’re very pleased that their professionalism and consistency continue to impress your customers.
We truly appreciate your ongoing support and look forward to continuing to work together.
Excellent quality service.
The guys arrived exactly on time. I was given a friendly handshake and greeting. I left them to it and showed them a couple of areas that were awkward, and not to bother themselves with. When I came back, the place was spotless, including those awkward areas. Top service. Would use again.
3. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tenancy Cleaner
Thank you so much for your fantastic review.
We’re delighted to hear that the team arrived on time, made a great first impression, and went the extra mile to take care of even the tricky areas. It’s especially rewarding to know you came back to a spotless result.
Your kind words mean a lot to us, and we’d be more than happy to help you again in the future.
I booked a professional end-of-tenancy…
I booked a professional end-of-tenancy clean for my property in west London, however the standard delivered fell significantly below what would reasonably be expected.
Large areas were either missed entirely or cleaned to a very basic level, including visible dust on skirting boards and surfaces, grime on bathroom fixtures, and incomplete kitchen cleaning. This was not a matter of minor touch-ups, the property required substantial re-cleaning.
Due to time constraints and an imminent valuation, we had no option but to personally re-clean the entire property ourselves the same evening to bring it up to an acceptable standard.
We also reviewed CCTV footage, which showed the operatives on site for approximately 3 hours, with multiple extended cigarette breaks and a generally unstructured approach to the work. This aligns with the poor condition the property was left in.
To their credit, the company did offer a return visit, however this was scheduled too late to be of any practical use, as the purpose of the clean had already been compromised.
Despite the clear service failure and supporting evidence, the only compensation offered was 10%, which does not reflect the level of inconvenience or the need for us to redo the work ourselves.
Overall, this was not a professional tenancy clean and I would not recommend the service
30. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tenancy Cleaner
Thought for a couple of seconds
Thank you for your feedback.
We are sorry to hear that you were dissatisfied with the service provided. We do take complaints seriously and always aim to resolve any concerns promptly and fairly.
To clarify the timeline, your email was received later in the evening on the same day the service took place, outside of our normal working hours. We responded the following day and offered to return for a re-clean that same day in order to address the issues raised as quickly as possible. As you advised that you were not available, we then agreed and arranged a revisit for two days later at your request. However, the day before the scheduled re-clean, you informed us that the revisit was no longer required.
While we appreciate that the timing no longer suited your circumstances, we did make a genuine effort to put matters right at the earliest opportunity available after receiving your complaint. Our free re-clean offer was made specifically to resolve the concerns raised, but unfortunately this was later declined.
We are sorry that you felt the compensation offered did not meet your expectations. As a company, we always try to balance complaints fairly based on the information available and the remedies offered. In this case, we did offer a return visit to rectify the issues, which is our standard and most effective resolution where concerns are reported.
We appreciate your comments, as they help us review both service quality and team performance internally.
A brilliant cleaning company.
I booked a deep clean for my home following a long period of illness and following a declutter. The tenancy cleaner team provided excellent communication from the outset and a very fair price upon sending in my photographs. They arrived on time and with all their own products and tools to carry out the clean. The two cleaners were friendly and professional. As agreed they telephoned me when they were done and I came back to a beautifully clean and fresh smelling home. They went above and beyond expectations, everything was spotless and I am delighted with the service. I would definitely recommend Tenancy Clean and would definitely hire them again. Everything I had asked for was not only completed but also to an extremely high standard. They walked around the house with me to show me their amazing work and to check I was happy- which I definitely was. It’s like a new home again.
2. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tenancy Cleaner
Thank you so much for your wonderful review.
We’re truly delighted to hear that you were so happy with the service and that the team was able to make such a positive difference in your home. It means a great deal to us that our communication, pricing process, punctuality, and standard of cleaning all met your expectations.
We’re especially pleased that the team could help leave your home beautifully clean, fresh, and feeling like new again. Going above and beyond for our customers is always what we aim for, so it is very rewarding to hear that everything was completed to such a high standard and that you were happy with the final result.
Thank you again for your recommendation and for trusting Tenancy Clean with your home. We really appreciate your support and would be very happy to help you again in the future.
Sardar team KT19
Sardar team KT19. Very happy with the job done. The house was spotless!!
2. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tenancy Cleaner
Thank you for your lovely review.
We’re so pleased to hear that you were very happy with the job done and that Sardar’s team left the house spotless. We will make sure your kind feedback is passed on to the team.
Thank you again for choosing Tenancy Cleaner.
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