Tenancy.Cleaning Anmeldelser 

Can't review the actual cleaning service, so this is about customer service.

The phone number on the website didn't work, so had to email. They were fairly responsive initially, to be fair.

The website quoted £150 for an oven clean, which I though expensive, but by the time we'd swapped some photos and included the cooker hood, they wanted £220!

I pushed back on this, and phoned a couple of times to speak to 'Mas' who had signed off the emails, but it turns out Mas was never available. Does he even exist? Who knows. But there didn't seem to be anyone else senior enough available to discuss this with. I've been promised a callback twice, and not heard a thing. That was a week ago.

In the end I did the job myself - it took a couple of hours, and I'm not a pro, so they should have been quicker (and with better chemicals)

So £220? They're 'aving a laugh.

Ali’s team were amazing! Did a fantastic job of my end of tenancy clean, worked really hard and were lovely and polite. Would really recommend, thank you!

Great service. The house was an absolute state beforehand. It now looks like a completely new place. Ali and Salman are clearly very hard workers, and moreover two very polite chaps. Would recommend 👍🏼

Brilliant service. I booked a full end of tenancy clean and was booked in within 2 days. Abubakr Ismahil came and he and his colleague spent all day thoroughly cleaning my property that the last tenant had left in an incredibly dirty state. They cleaned windows, carpets, a particularly disgusting bathroom and kitchen and all other areas of the house. When I returned the house was clean and smelling fresh and is move in ready. 5 stars! Fully recommend.

Extremely unprofessional scam company. The Booking part was fine when the cleaners arrived thats when all the excuses and moaning started. Non stop from the moment they walked in were they moaning and they wanted more money and telling me they would only clean 1 certain part of the flat whereas the booking was for the full flat 2 bathrooms and oven/cooker and fridge were paid extra's as i already knew and had said the flat has been left extremely dirty and I want the place left brand new after the clean no excuses.

They tried to charge me a extra £100 i refused and said everything has already been agreeded on and i have been extremely clear of the state of the flat from the start. I do not expect such level of unprofessional-ism from a cleaning company who actually moans about doing their actual job. My advise to them is to hire better cleaning staff! I didn't book them in just to get a refund! Extremely annoyed!

Really appreciate the cleaning by David. Just moved in to the new house and everything was cleaned very well for us to move in.

I booked Tenancy cleaning for an end of tenancy clean and am very impressed. Great pricing and amazing service, both Shaida and saza have left the property spotless. Thank you

Team Ezekiel did a fantastic job on our 'end of tenancy' house clean. This was a difficult and arduous clean but they were totally professional and left the house spotless. I would definitely recommend team Ezekiel.

Spectacular service from Abubakr at Hello cleaning service! I could not recommend it more!

We are very happy with how Nesh's Team got our flat end of tenancy cleaned, they managed to get everything done well and any details that were not done, were promptly cleaned when he was reviewing the clean with me. I would definitely use them again for any future cleaning tasks.

Great communication, good clean/general service.

Robert did an amazing job. 10 star for this dude

Very reliable.
So efficent and quick.
Great team.
Big thank you.

Very professional clean. Job very well done by team John

Robert and Valerie from Tenancy cleaning did an exceptional job cleaning my late fathers apartment prior to completion on the sale They arrived on time and were very professional. The mirrors and windows were left sparkling with no smears and the neglected dirty oven and extractor fan were transformed. I couldnt believe it. All the other areas including the insides of cupboards were cleaned to a high standard. The company itself were very easy to deal with and sent helpful reminders. I would highly recommend this company and thank Robert and Valerie for their attention to detail

They done a tremendous and thorough job - would recommend!

End of tenancy cleaner arrived 2 hours early without notice whilst we were still moving the remainder of my stuff out.

He did a good job cleaning however, he completely damaged the carpet near the balcony. I sent a complaint and received an extremely long and unnecessary paragraph explaining that their video VS my picture of the current state of the carpet is not comparable (you can quite easily see the damage).

Someone from the complaints department, also tried to quote unrelated passages from the terms and conditions that didn’t help his argument that I have no actual evidence their cleaner messed up and kept reiterating that their cleaner did well other than the fact that they messed up the carpet, like that makes it okay.

Learnt my lesson, not booking with them ever again.

We had booked an end of tenancy clean which included a full deep clean of the property, a deep clean of the oven, hob and extractor fan, the dishwasher and deep clean of all carpets. Three lovely ladies arrived fully equipped and we honestly cannot believe how fantastic the end results are. The place is cleaner than when we first moved in. So professional and the level of expertise was fantastic.
If anyone is needing an end of tenancy clean please reach out to this company. You really won’t be disappointed.

Very easy to book. I changed my quote around a couple of times and that was seamless. They managed to send someone with less than 24 hours notice. Ali was great, very high standard of cleaning.