Tecaz Anmeldelser 

Been wanting to do my bathroom now for a very long time and been in many other stores but either didn't see what I wanted or felt the member of staff was to full on.
Yet having went to the North shields branch I spoke to a designer called Barry he came to my house free of charge did my design in store free of charge.
I just felt at ease from being to end my bathroom is amazing I would definitely recommend Barry and tecaz to anyone thanks so much

First of all be aware they do not honour any sort of cooling off period, once you order with Tecaz that’s it your money is theirs. In theory, if you discover your goods are damaged they have to refund but judging by the many horror stories from other reviews they won’t do that without a fight.
My elderly mother was quoted £60 delivery charge to get the goods she’d just purchased delivered 3.7 miles so she first asked to cancel the order. Despite the fact there’d be no demonstrable cost incurred to the company to do this as she’d literally just paid they brusquely refused so she opted to arrange for my brother to collect it for her. Upon getting home and reading the plethora of negative online reviews we were fearful of receiving damaged goods and, as they haven’t delivered themselves, being vulnerable to Tecaz claiming it’s the courier at fault and refusing to refund/ replace. So with this in mind she checked the delivery charge online and was pleased to see it quoted as £30. However when checking back with the store they said (in the rude, abrasive manner she’d become accustomed to with this company) no it’s £60 it’s a 2 man job- which seems odd that it’s available for £30 online still. Reluctantly she agreed as it wasn’t worth risking the full cost of the order should the goods arrive damaged.
The goods were delivered today, by one man who, when questioned said the job only needed him. So my mother, who by now quite annoyed by the woeful customer service and general contempt with which they’ve been treated, called Tecaz to be promptly lied to that it is a 2 man job and his colleague hadn’t turned up for work. She informed the lady that that is contrary to what she’d been told and this was met with silence.
All things considered she’s only £30 down but would like to warn others of how this business treats people as it’s truly a case of caveat emptor with these guys! I’d recommend reading their response to online negative reviews to understand the level of customer service.

This company must go down as the worst lve ever had the pleasure of dealing with in my 60 years on this earth . Although they recommended the fitter and instructed the granite worktop they say they are only a supply company . I was more than happy with the fitter who did a great job . I will get a response saying we don’t have our own fitter to be fair he was the only saving grace . The worktop is still an issue it’s now January 2025 my kitchen journey started 20th January 2024 the reply again will be we are only a supply company .
This supply company could not supply me with a kitchen first there was a three week delay . Next was the missing parts and the wrongly ordered parts
The dealing with the customer care was a complete fiasco . There words not mine they will be no compensation we are a supply company only we supplied you . If l can stop one person from going through what l had to endure l will be happy. They are quick enough to take your money no wonder they want full payment before your kitchen is ordered they haven’t got a clue what there doing from the salesman to the planner and finally to the customer care .
As your response the granite company isn’t my concern they have been upfront throughout the process . The problem is Tecaz as a company thanks for your reply

I contacted Tecaz at Stockton today to see if they could do a price match. I was extremely impressed with the customer service I received from Amy and Lisa. Thank you ladies for sorting my order.

Do not go to Tecaz. Unfinished kitchen, broken promises, delays at the start.
Made me feel vulnerable and they couldn’t care less.
Take your money quickly, can’t believe the situation I was left in.
Extractor fan and kitchen tiled which had to be done prior to extractor fan fitting which made cooking inconvenient.
Fitter was not ill. He was fitting another job and kept promising 2 weeks ago to “ fit me in”
Promised to sent “ the apprentice” instead. Didn’t happen.
It removes the joy of a new kitchen anticipating when I would be “fitted”. Which I have not !

The service we have had this morning from Tiegan at tecaz sunderland was fabulous, we had a problem with our shower and she was able to solve it for us, , greatful to carl who is able to fit it for us, thankyou to tecaz , you have great staff.

When I started looking for a kitchen I went to Tcaz in Stockton-on-tees. Kev the designer was great. Then on the delivery date of my kitchen came I got told I didn't have a sink as the one I ordered was no longer available (This was on the actual day of delivery and fit) I had to take another one even though it wasn't what I wanted but was told they had nothing else. The sink is small and ruins the look of my kitchen I don't like it as its a bowl and a drainer and the one I wanted was a bowl and a half. I think they could have been in touch well before delivery so I could look elsewhere if they said it was out of stock. Phil the joiner fitted my kitchen and it was amazing. When he finished or so he thought as he had forgot to cut my cuttelery tray. He told me he would call back after waiting about 6 weeks numerous messages to him and phone calls to tcaz nothing. I then had to pay again to get my kitchen finished by a kitchen fitter from Wickes that was fitting my friends kitchen. So if I didn't I would still be waiting now.

We went to Tecaz with an idea of renovating out bathroom. Once we got into the showroom we were seriously overwhelmed until we were pointed in Elaine's direction. Elaine is a star, we told her what we wanted in a new bathroom and she took all the hard work out of our hands. She has amazing design ideas, a pleasure to work with and helped us pick out our new bathroom with ease. We used Elaine's fitting team, Phil, Chris and Tom. They were amazing and put their heart and soul into our new bathroom. They were talented, polite and respectful. As a result we now have a dream bathroom.

Just had a bathroom re-fit from Tecaz Stockton. Michael Singh was very helpful with the project design and our fitters Phil and Norman have done a great job.

Just had a bathroom fitted by Tecaz @ Stockton. A really good experience - Michael Singh was our Sales Advisor and so helpful in working out what we actually wanted and we found the fitters to be reliable and efficient. A good experience all round!

A fantastic service from Elaine at Tecaz she has real talent for bathroom design. I originally had no idea how I wanted it to look, Elaine made it so easy to help me choose and give great advice. Thank you so much i would highly recommend.

Thank you so much to Elaine! She came out and measured up and created a fantastic plan for my bathroom. I am over the moon with the final results. Great communication throughout!

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I was referred to Tecaz by a very happy family member who had her bathroom renovated by them. Elaine and Phil came out to look at what needed done and offered some very good advice and ideas as to what would work and look good etc., and I felt very confident going ahead with the renovation. I visited the showroom to look at the bathroom furnishings etc and Elaine had some brilliant ideas and had picked out some quality products and showed me how they would look & fit etc via a floor plan – her advice and knowledge of the products & design ideas were second to none! The Fitters, Phil, Tom and Chris were all lovely and were very polite, courteous and very respectful for the whole duration of the renovation, which lasted @ 8 days. I was kept up to date and informed of what was happening, at every stage and they were always on hand to answer any questions I had and offered excellent knowledgeable advice where it was needed. Elaine was also available to contact at any time via mobile. I will definitely recommend Tecaz to anyone considering a new bathroom as my experience with them was seamless and very positive – and my gorgeous new bathroom was finished to perfection! Thank you!

Elaine has amazing ideas and also a feeling what I liked!! I‘m so impressed!
The fitter Phil did a fantastic job! Both are more than friendly and competent!

the Scudo traditional shower unit they were selling in their 'Sale' in their Sunderland branch for £299.99 reduced from RRP £534 (if I'd had the presence of mind to search online) was actually going for £150 at various online outlines. Of course I didn't search and bought impulsively and now feel such a mug getting ripped off. Note to self..avoid this place next time!

We bought a full bathroom from theys cowboys and on day one the shower thermostat control snapped off on it's first use🙁we took it back to the shop still in its box I have the Vidio footage of the female manager refusing a exchange or a refund 🤔 I will fully intend on uploading my Vidio of this ordeal soon after we have took legal advice on taking theys to the small claims court

Right from the start when Elaine and Phil the fitter come to measure up for a en-suite, bathroom and down stairs toilet, this whole experience has been amazing. I had no idea what I wanted but with the passion, expertise and knowledge Elaine explained everything very clearly and give me all my options and personalised it to my taste. This lady knows what she is talking about and is stunning at her job. Elaine also works closely with the fitters to make sure everything goes smoothly. The fitters were also amazing, every day they turned up on time, cleared away every night, they were very polite and courteous and have done an exceptional job. I’m so happy with everything and would definitely recommend

I was recommended to go and see Elaine and I was so glad I did!
It was like she could read my mind, she knew exactly what I was after and she really knows her stuff!
She arranged fitters for me as well who were absolutely brilliant! Really canny lads and really respectful and good at what they do!
So happy with my bathroom, puts the rest of the house to shame 😂

I had both my kitchen and bathroom done through Tecaz and all of the goods are excellent quality and they both look amazing throughout! Really quick service and all very helpful, they put me in touch with two brilliant fitters as well. Love my new bathroom and kitchen, I would highly recommend to anyone.

Mohammed was extremely helpful in advising us about our bathroom. He showed us a number of options which enabled us to pick what we wanted. The bathroom fitters, Adam and Andrew were great. They were very hardworking, on time every day and always cleaned up went they left. In fact they finished the bathroom earlier than expected. We have no hesitation in recommending Tecaz and their staff 👍. Michael and Elaine