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Utterly appalling customer service. I won’t be buying from them again.

Have had a regular (fortnightly)subscription for a long time. My husband and I drink copious amounts of green tea. Our last order (14th July) has yet to arrive and the fortnightly subscription is due again tomorrow. I have contacted Tea Pigs multiple times. While full of apologies and explanations, when they do respond, I am yet to see decisive action to get my order to me ( 2x50 packs and 1x15). Last Tuesday 21st July. I was assured that the order would go out next day (22nd) via next day delivery at no extra cost to me. (You really needed to say that?). It didn't happen and here we are on 27th and I am still non the wiser as to if or when I might receive my order @£28.77.
Very disappointing after all these years without issue.
KCM

Wow guys, the service recently has been bad enough, but what have you done to the website?

Toddlers reflect the human face better with a paper plate and some pasta than you’ve managed to represent Teapigs in a web browser. Christ almighty.

Recently one of our bags was recalled...no problem there was in issue, it happens. Then I made an order for 6 different boxes as I usually would. Got an email to say one was out of stock, again this happens. However was then informed that during moving warehouses that my order would then be delayed, and was given another date for delivery. This came and went and another email.promised a different date. When they eventually came it was two boxes of teapigs I DID NOT order! God knows what has happened to my original order im waiting on another reply.
Fantastic teabags, rubbish customer service

Still waiting for an order placed over a week ago - I now see on the website warehouse issues …. I have had no tea for the last 5 mornings - very poor communication (well none) until I looked at the website

I can’t tell you what the t bags are like as nearly 2 weeks later and order had not received, no communication as to when it may come …. Hopefully worth the wait 😬

Customer service is awful. After placing my order, it took five days just to receive an email saying it had been dispatched. When the order finally arrived, one of the items was missing.

I contacted customer support to report the missing item, but the communication has been dreadful. I only receive one reply per day, and the responses haven't been helpful at all. Instead of asking unnecessary questions and dragging things out, they should simply send the missing item—they already have all the order details.

Overall, a very frustrating experience, and I wouldn't recommend ordering from them based on the poor customer service alone.

I placed an online order 10 days ago and have heard nothing since. The order on the website says not fulfilled and the only way of contacting is via a contact form on the website from which I have received an AI bot response saying they have passed my concern to the right department to follow up. There is no email contact or phone number. My money has been taken and I have no way to speak to anyone or make a complaint. This level of service is appalling and I would not recommend anyone order directly from them but source their tea from elsewhere.

Ordering not as easy as it used to be. However, goods arrived safely in perfect order.

At the end of the night, sitting down to a cup of herbal tea is an absolute treat and finding Teapigs was a dream. Their night time teas and chamomile teas are delightful. They are nicely packaged, the website is easy to navigate, quickly delivered and the one time I needed it, their support was speedy and lovely. Highly recommended.

Absolutely delicious tea, also lovely whenleft to chill 😎

Disappointed in the taste. Made my tea in a small china tea cup and it was very weak.

Delicious tea, probably the best I’ve tasted. Good strong flavour.

Thank you TeaPigs for the excelente tea and great customer service. Thank you very much 😊
I love to order from their website, they got a lots of different types of tea: black, green or white tea, fruits flavoured tea too. Thank you very much 😊

Everyday Brew replaced.
Sadly the Everyday Brew, both loose and temples, have, according to the useless AI response on their web site, been replaced by English Breakfast. By comparison the loose version is like dust and lacks the flavour. What was previously substantial parts of leaves is no better than the contents of an average supermarket teabag, so fine that some passes straight through the finest strainer leaving a dusty sludge at the bottom of the cup. What a disappointment

The Super fruit tea was not in the box only 3 Breakfast teas received.

Twice just recently having placed an ordinary cash order and received the confirmation. I receive another separate email telling me I have subscribed to one of the items on my order and that it will be with me in 7 days. This company seems to look at cash paid orders, select an item from it and SAY that I have subscribed. I have been purchasing from this company for years and I do not subscribe but unfortunately I have had no reply to my emails. I have tried to delete the subscription they have put on my account on line and they won't let me. It is very stressful now buying from them and so I will report to their Head Office as recommended by my bank.

I've used Teapigs Camomile temples for long time. However, last 2 boxes seemed different. Taste was weak, temples definately smaller and more dust and scum. So I wrote to them explaining with pictures comparing sizes, I wanted them to explain. That was month ago and NO RESPONSE. So I wrote again NO RESPONSE. I wasn't going to risk further purchases so I tried The Tea Makers of London Camomile Blossoms. What a difference, beautiful taste, highly recommend it made me realise Teapigs had been bland and wishy washy for some time. Shame on them for not responding to my questions, they obviously not interested in my custom but their loss as won't be buying again.

Love the tea, but shipping to Germany was way too high given the order size and VAT was also overcharged massively, supposedly calculated by Fedex, not Teapigs, in which case they really need to comnplain to Fedex, because tea should not have any VAT when shipped to Germany! Order arrived a week later than the maximum shipping frame, for which customer service gave me a 10% discount, but did not address the overcharged VAT issue except point to Fedex.
I have ordered tea from the UK multiple times from other vendors and never had these issues before, so unfortunately I won't be ordering again.

Always good from Teapigs. They do some lovely teas, particularly the Mao feng and popcorn tea, sadly they have stopped the fennel and liquorice which was incredible.

My only suggestion would be to use a different courier. My recent Royal Mail parcel arrived covered in bird droppings which as the parcel was a gift for someone was a bit disgusting.