teapigs Anmeldelser 

Customer since 2014. Subscriber since 2018.

I've had to charge my latest order back via my bank and have asked them to block any future auto-transactions from Teapigs. You took payment weeks ago, nothing has arrived, you've made several excuses via automated means, and after trying to contact you (to absolutely no avail) it's become clear - as it has to many others here - something has gone drastically wrong with this company.

The fact I can't get hold of people I've been speaking to for years suggests they're no longer with the business and in rapid fashion it's fallen to pieces.

I imagine whoever made this decision still has their job? If this is the case, based on this shambles, perhaps their continued employment should be under immediate review?

I've been buying from them for more than 12 years. They transferred my account to a new system with Captcha to get in, which I can't use due to my poor vision and the grainy images. When I did get in after 20 minutes, my regular order was not showing. By that point I decided I didn't want to deal with them so sent them messages online including the fact that I did not want the upcoming regular order. Acknowledged within a few hours but no response a week later. As customer services did not respond, I wrote to the Chief Executive, who turns out to be from the conglomerate Tata. No response. Then half my order was sent when I did not want it. I told them it would be returned together with my bill for the unwanted product, return postage and my admin charge. If they don't pay within 10 days I will be suing them. How a company can enshittified in a year is beyond me - it takes real skill. And I see some people are saying the products have been "watered down"

Same as all the other recent reviews. Have subscribed for years, new website has completely broken, took 20 minutes to log in due to excessive captchas, subscriptions not visible. Contacted customer service to cancel order, dismissive response that they would fix it in a few days. Sent a second email asking them to confirm cancellation, generic reply. The subscription has subsequently been charged anyway.

At this point I can only conclude that the company is in severe trouble, I can't believe that legitimate business owners would allow themselves to lose control of such fundamental aspects of their business as their website, ordering system and customer support.

Tried to amend my subscription. Website consistently not working, 404 Page not Found when I tried to go into my account. Contacted their helpdesk who said they were transitioning clients onto a new platform. Told them to suspend my latest subscription order 3 times. They ignored these requests and debited my card anyway. Showing all the behaviours of a business in trouble. Avoid at all costs, shame as I really liked their tea.

It seems I'm having the same issues many are sharing - no product or refund after 3 weeks, they keep saying it will be resolved in a few days... it isn't, and they are refusing to give me a refund. At this point, it's obviously a scam - do not order

Want to give no stars but not possible. I’ve been a teapigs customer for years and never had a problem. Until now. My goodness. I thought it was just me, until I read the reviews and the same thing has happened to so many others. Have a subscription, and they sent the wrong tea. Can’t seem to get hold of anyone in customer services, just constant AI messages. They said they had to investigate why I was sent the wrong tea. Now they are saying their systems are undergoing maintenance and they don’t recognise my order. I can’t even register a return, as my order doesn’t exist.

No tea. Contacted customer services who advised their systems were being upgraded? Subscription is totally pointless.

They sent me an email saying I had a subscription due but was totally unable to see the subscription when I logged in but I was charged and the subscription delivered. I have contacted their customer service but they are yet to have solved this after several days. Not happy with their lack of concern regarding this.

I cancelled my subscription twice and still got sent tea. I then received a returns label, and sent both boxes back. I have proof of posting and sent as requested. The company have not refunded me, nor have they replied to my emails. I am £60 out of pocket and want my money back. This has been at least six weeks.

Only giving this 1 star because I can't give it no stars. Teapigs have a shiny new website so now I can't amend my subscription as it's disappeared. I contact them and get a dismissive response. I contact them again and this time am told they will look into it. A week later I get an email saying my subscription is being sent, the one I don't want, and they are claiming a recurring payment. Try to phone them, the message says leave your details the mail box doesn't accept messages. I try customer services chat. Get fobbed off. Perseverance leads to an undertaking to escalate. I should get a response in 2 days. By which time my unwanted order will be here and I will be £30 lighter in the pocket. My chat is then ended even though I was typing a reply. Like the products but really this is a shambles. I'm sure I can't be the only person affected by these issues.

Been trying to STOP a subscription making an order for the last week, but the account section has remained stubbornly empty, and customer service has given the same excuse of migrating sites and integrating accounts etc., while not doing anything about the request at all. Payment has still bee taken.

Given all the recent reviews, I doubt I'm ever going to receive the order I didn't even want, to boot!

I’ve been ordering from Teapigs for a few years, I definitely won’t be ordering from them again or buying teapigs from any other supplier. They took £69 from me over 2 weeks ago and I haven’t received either my order or the refund I requested. Whatever their new system is I suspect they may find it was a very expensive mistake !!

No order after 2 weeks. Contacted customer service via their messaging platform. Got a quick canned reply saying bear with us while we migrate our system, my problem has been escalated to a team who are working on it right away etc etc Their software migration problems are not the customers problem. No refund and no product after 2 weeks. Will be contacting my bank soon.

My subscription order was delayed and when it arrived contained the wrong tea. I have contacted them twice via their contact form and am yet to receive any help. Their reply said they would be in touch soon but they had new warehouse/ computer systems but I’ve heard nothing. Today I tried to ring. No reply but I was invited to leave a message and guess what, their mail box is full. The one thing they have managed to do was take my subscription of £58.22 I would not order anything from them at the moment, they’re a mess!

I am now approaching a fortnight of no order being received. I keep chasing online, but no one is providing any updates or being helpful...at all. I have asked for a refund and complaints policy but this has been ignored. Awful customer service received, will not be ordering from again.

Placed order over 2 weeks ago, should have been delivered within 2-3 days but still no sign of dispatch. Has been a nightmare to contact the company, most links to their “Contact Us” page were broken and I could only send a message on their platform by setting up a new account, it wasn’t enough that I had already placed an order. Since then I keep requesting a refund and for the order to be cancelled and keep getting told it’s being passed on to a different team who will be looking into it. The worst customer service I have encountered in at least the last decade.

New website is going to lose you lost of customers unless you get it sorted.

Tea infested with bugs. I received an email from Teapigs Head of eCommerce explaining which batches were affected and what customers should do. Six weeks later, I'm still waiting for a refund.

There is no way to actually speak to anyone. They've clearly switched to some form of AI or outsourced customer service that refuses to provide any concrete answers and instead blames a website migration for being unable to process a refund.

I've been using Teapigs for years, but never again. Failing to refund a customer after sending out bug-infested tea is completely and utterly shameful.

Here's a tip, Teapigs: AI isn't the future if it's replacing genuine customer service. And without customers, your new website is irrelevant.

Abysmal service, still waiting for my order. No status or tracking updates since placed 10 days ago. Have asked for cancellation and refund, been told customer service require 2 to 3 days to respond! What???

Very poor service all round. I had been a regular customer of teapigs but won’t use them or recommend them again after my latest experience. I placed an order a fortnight ago which didn’t materialise. On checking their website there was a small note saying that they were moving warehouse and that orders might be delayed but this wasn’t there at the time I placed the order and wasn’t communicated to customers who had already placed an order. I emailed asking for an update and was told to wait until after the 22nd July. I waited and emailed again and they then asked for information I had already given them which was in the email trail. My order never came and I had to request a refund twice and am still waiting for this. The whole experience was extremely poor.