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Taps Empire Anmeldelser 

538
•
TrustScore 4.5 av 5

4,6

Baderomsforhandlere
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Unexpected extra's in the delivery, Hydra filter tap came with an additional flow meter to accurately predict when to change the water filter. Items were well packaged and came within two days of pla... Vis mer

Vurdert til 5 av 5 stjerner

Very good experience with Taps Empire. The product was really competitively priced and delivered quickly, free of charge. Very definitely 5 stars.

Vurdert til 2 av 5 stjerner

Three sided shower enclosure ordered, one door delivered 6th April, the remaining panels on 1st June! Missed installation date from contractor and now will not except back as 20 days have passed from... Vis mer

Vurdert til 5 av 5 stjerner

The goods I ordered arrived well packed and on time. My husband who is disabled is entitled to vat relief. Taps customer support staff were most helpful and facilitated the claim in a timely and e... Vis mer

Informasjon om virksomheten

  1. Baderomsforhandlere
  2. Baderomsoppussing
  3. Leverandør av varmeutstyr
  4. Kjøkkenombygger
  5. Rørleggerutstyr
  6. Forhandler av dusjkabinett

Skrevet av virksomheten

Taps Empire is U.K.'s leading retailer of bathrooms, taps, mixers, showers and radiators.

Kontaktopplysninger

4,6

Enestående

TrustScore 4.5 av 5

538 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har svart på 100 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av 48 timer

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,6

Alle anmeldelser

(538)

81 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon
Vurdert til 1 av 5 stjerner

Extremely poor quality of product and ridiculous customer service

I bought an Ideal Standard Tesi Aquablade Close Coupled Toilet 6/4l with Standard Thin Seat and had an extremely disappointing experience with this purchase.
The toilet pan was delivered unboxed, which immediately raised concerns by the installer. A visual inspection was carried out before installation and no cracks were visible at that time. However, after only two weeks of normal use, a long crack appeared, causing safety concerns.
After a lengthy back-and-forth and delays in communication, a replacement was eventually offered as a “gesture of goodwill”. I was explicitly told the replacement would be fully inspected by the quality department prior to dispatch.
Unfortunately, the replacement delivered was in an even worse condition, with severe and clearly visible cracking. The delivery arrived without prior notice, and unlike the first delivery, the driver refused to bring the item into the property, leaving me to inspect it at the doorstep. This was particularly difficult as I was unable to move the item myself.
Given that this was the second severely damaged toilet pan supplied, and that the condition of the replacement directly contradicted the assurance that it had been quality-checked, I have completely lost confidence in both the product quality and the customer service.
While I understand the retailer acts as an intermediary, there is still a responsibility to ensure that suppliers provide products of acceptable quality. Overall, this has been a very stressful and frustrating experience, totally unacceptable and I would not recommend this company based on my experience. I am now requesting refund and waiting for their reply.

29. oktober 2025
Anmeldelse skrevet uten oppfordring
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Svar fra Taps Empire

Dear Carol

We have reviewed the details regarding the toilet delivered two months ago, and can confirm that no communication was received prior to the email earlier this year regarding the crack observed while cleaning. As the item was installed and in use, photographs showing the installed item and the crack were requested. The initial inspection of the photographs provided to the Ideal Standard warranty team suggested the damage may have resulted from impact or incorrect installation, as the item was delivered in perfect condition. However, a replacement was arranged from Ideal Standard as a gesture of goodwill.

We sincerely apologise that the replacement arrived damaged, despite being palletised and shrink wrapped. Please note that our drivers are generally restricted to ground-floor entrance drop-offs and any delivery beyond that point remains at the driver's individual discretion. Since you have opted not to receive a further replacement, we have contacted Ideal Standard to process a full refund for the item under your warranty.

Regards

Tim

Vurdert til 5 av 5 stjerner

Web-sit was clear & easy to navigate

Web-sit was clear & easy to navigate. Found what I wanted quickly; costs were clearly displayed; delivery date was very soon & price was competitive. When the product arrived it was well packaged & had a reminder in the box to check the product thoroughly for damage and defects.

5. januar 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Great Service…

The delivery time was as quoted with good communication and efficient delivery from the courier. Product was as described and excellent.

17. november 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Great Service

I rang to check the toilet was in stock as I wanted it urgently, a helpful staff member said it was and I ordered it. To my amazement it arrived at lunch time the next day! Great Service

18. november 2025
Anmeldelse skrevet uten oppfordring

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

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