Tanner Trading Anmeldelser 

Terrible service. Took my money but not fulfilled my order. I have emailed and tried to phone them but have had no response.

Terrible service, terrible communication. I ordered boots on 5th July, it's now 23rd September and I still haven't received my order. Every week they have told me it will be next weeks. Avoid, avoid, avoid.

Takes weeks for delivery, they do not answer the phone and do not respond to emails.

Avoid at all costs

They run sj tools customer service and are slow to respond.

Ordered an item from tanner trading 3 weeks ago as I needed it quickly and it stated delivery 1-3 working days. My money was taken but nothing delivered. Emailed several times and eventually got a reply from Lisa. She said she would sort it but 3 weeks later still no delivery. So emailed again for refund. Have given 2 stars as the refund came back quickly. Won’t be ordering from them again

Still waiting for dispatch confirmation one week later. No response to my emails and no one answers the phone.
Is this a scam company?!

Further to my previous review of this company I was contacted by one of their agents who was very helpful and organised the disatch of the order which arrived today,the reason for my original negative review was because of the lack of communication and my inability to talk to anybody about my order.

I purchased an item online, received an online receipt and noticed that the funds had left my account

4 weeks later, my item had not arrived and Tanner trading stated that no payment was made. I'm currently in the process of recouping my payment via my credit card provider.

Attempted to contact this company many times, on different days, and at different times between 8am and 4pm - which they state that the phones are only manned during these times - but I eventually gave up.
All I wanted to do was check the availability of an item, but since I got no answer, I eventually gave up and moved on to another company.
I'm not going to give my money to a company who don't answer their phone.

Sent the wrong sized item, queried with them to be told the size I ordered is out of stock-so why send an XL when I’ve ordered S?! No paperwork or returns info with the order. Checked website for a “code” I was offered. Couldn’t find anything. Complete lack of communication. Didn’t reply to my messages despite me asking them to. I have animals and work full time - they are an agricultural retailer but when I said I couldn’t stay in all day waiting for them to collect it it’s my fault. I eventually paid to return the item myself and they now refuse to reimburse me the postage which, had the item been showing out of stock on their website I would never have ordered and would have saved all this stress and expense only for them to stick their heads in the sand. I would never use them ever again and would advise everyone else the same

Abysmal company, I ordered my items exactly a month ago, expecting them 7-10 working days after order. Today I finally get an email with my tracking information, after a month of claiming it had been sent, and only after I asked for a refund and queried the purchase with my credit card company. I think they were just hoping I’d forget? It looks like my experience is the same as a lot of others, so this isn’t some mistake that can be apologised away.
Avoid at all costs, there’s plenty of sites out there.

Very poor customer service. Would not recommend it.

Great service when they dispatched the wrong items. Correcting by next day post! Good back up service!

I ordered some boots and was invoiced and paid. I then didn’t hear anything about dispatch for ten days. No boots, and no one answering customer service calls. Avoid like the plague!

Paid extra for fast delivery before Christmas and finally came today absolutely shocking customer service do not waste your money!!!

I would recommend this company. I read the reviews first and noticed that the majority of negative reviews were related to delivery. I ordered in plenty of time and received my parcel within a week.
The quality of this coat is superb and excellent value for money. The fit is true to size.
Don't be put off by the negative comments as delivery is often not under their control

Should have been delivered on 19/12. Apparently delivered on 19/12 - but not to me and still waiting 28/12. Tanner Trading seem incapable of resolving and are frankly clueless. Merchants need to understand that delivery is an essential part of the buying process and that their chosen couriers need to be reliable if they are to retain customers and grow their business. There are lots of other suppliers using reliable couriers out there and I shall be using them in future. AVOID UNLESS YOU WANT A LOT OF HASSLE.

I had my concerns that my son’s main Father Christmas present would not be received in time. I contacted Tanners and Lisa responded immediately reassuring me that my parcel would be received the following day. I would recommend ordering in good time to allow for any delay, however, the item came well packaged and customer service was second to none. Thank you Lisa!

Bought items for Xmas gifts early December. Queried after a week when they would be dispatched/delivered. Messaged via website, no response, telephoned numerous times, no answer, emailed, received a response twice, once to say would look into it, the other asking for order# which they already had from previous correspondence that day. Then nothing. Ignored case via PayPal, refunded by PayPal once escalated.
Appalling customer service.
Don't believe the positive reviews on their website are genuine, a lot of repeat names, bit suspicious to me 🤔. Ordered elsewhere and received the next day. Avoid unless you want to be disappointed.

Disappointed. Ordered boots, payment made and order acknowledged. 2 weeks later the boots have not been sent out for delivery. Have been chasing up but still not been dispatched. Not a great experience so far!!