Spinnaker Anmeldelser 

122
•
TrustScore 3 av 5

3,2

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 1 av 5 stjerner

Ordered watch almost one month ago. "Shipment" took place a couple days later...and 16 days after the fact, USPS does not have the item. Customer service has effectively shut down responding to me a... Vis mer

Selskapet har svart

Vurdert til 4 av 5 stjerner

I bought Spinnaker watch a few years ago, and absolutely love it. However after a few years, I needed to change the leather wristband. The leather version has been sold out for Months, so I ended... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

wonderful customer service...received a beautiful spinnaker/islander croft tactical but it had a misaligned bezel insert. islander, the seller, sent me a replacement immediately plus a prepaid label t... Vis mer

Selskapet har svart

Vurdert til 1 av 5 stjerner

Absolutely horrendous experience. They post fake lume shots on their website and the actual watch quality is far worse than advertised. Horrible company !!! Avoid at all costs !! I have a modest c... Vis mer

Selskapet har svart

Informasjon om virksomheten

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Skrevet av virksomheten

Our timepieces pay tribute to the world and lifestyle of yachting, with a flair and style that makes each timepiece wearable on land and on the waves.


Kontaktopplysninger

3,2

Middels

TrustScore 3 av 5

122 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative

Har svart på 96 % av de negative anmeldelsene sine

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Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

3,2

Alle anmeldelser

(122)

55 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Extremely good experience

I bought a Spinnaker watch few weeks ago and FedEx did loose my package because they did place the package next to my door somewhere when I wasn't home.
The support of Spinnaker was very quick and did assist very well.
Spinnaker watch did send me a the same watch again.

25. mai 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 2 av 5 stjerner

Gli orologi sono cinesi

Gli orologi sono cinesi, la qualità non è male ma non specificano che ci sono le tasse di sdoganamento che non sono proprio bassissime.
Sconsiglio l'acquisto

2. mai 2025
Anmeldelse skrevet uten oppfordring
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Svar fra Spinnaker

Thank you for your feedback. We appreciate your honesty and understand your concerns about import duties. While we strive to provide quality products at competitive prices, we recognize that additional costs can impact the overall experience.

Your input is valuable to us, and we will take it into consideration as we work to improve our communication regarding shipping and duties. We hope you might reconsider and give us another chance in the future. Thank you for your understanding!

Vurdert til 5 av 5 stjerner

Beast of a watch 👌

Only my experience but fantastic from start to finish, purchased the piccard a monster of a time piece. Above all my expectations, a super built watch 👍👍

25. april 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Don’t Try to Return Anything

They will not respond to me. It says 2 day response time to get the return authorization. They took 6 days for the initial response then asked why I wanted to return it. I had already said in my initial email that I did not realize how incredibly thick the watch was. Now it's been another 5 days and still no second email. Customer service is terrible. That's why you don't do business with China.

Update: they finally responded and said return shipping was my responsibility. Return shipping was over $200 and the watch was $250. I repeat do not do business with China.

20. april 2025
Anmeldelse skrevet uten oppfordring
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Svar fra Spinnaker

Thank you for your feedback, and we sincerely apologize for the delay in our response regarding your return authorization. We strive to reply within 2 business days, but occasionally, emails can be unintentionally missed.

We understand your frustration about the thickness of the watch and your experience with our customer service. Your concerns are important to us, and we are actively working to improve our response times and ensure that all inquiries are handled more efficiently.

We appreciate your patience, and if you still need assistance with your return, please reach out to us directly. We're here to help and want to ensure that your experience improves moving forward.

Vurdert til 1 av 5 stjerner

Don't buy from this watch company

Don't buy from this watch company. They don't respond to anybody. My watch crown broke. Tried for weeks to the service department to get it fixed. Nothing. Buy at your risk. When it breaks, you lose!

16. april 2025
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Svar fra Spinnaker

Thank you for sharing your experience, and we're truly sorry to hear about the issues you've faced with your watch. We understand how frustrating it can be when communication falls short, especially regarding repairs.

We value all customer feedback and want to assure you that our team is here to help. Please reach out to us at info@spinnaker-watches.com, and we will do our best to assist you promptly with your crown issue.

Vurdert til 1 av 5 stjerner

Absolute garbage watch !

Absolute garbage watch !, I bought a Hull Chronograph with a hybrid Meca-Quartz movement from Seiko's VK series. Bottom sweeping hand stopped moving as well as the entire watch. You have to ship to US service center that will charge you out the ear for everything, don't make the same mistake and purchase something better than Spinniker which is made in Hong Kong :(

2. april 2025
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Svar fra Spinnaker

Thank you for sharing your experience, and we’re genuinely sorry to hear about the issues you've faced with your Hull Chronograph. We understand how frustrating it can be when a watch doesn’t function as expected, and we truly empathize with your situation.

We want to help make this right for you. Please reach out to us at info@spinnaker-watches.com, and our dedicated team will assist you with the repair process.

Vurdert til 1 av 5 stjerner

Don’t buy a Spinnaker watch

Don’t buy a Spinnaker watch. If they go faulty, as l mine did, they make you pay the carrier costs to return the watch for repair. Shame, nice watch but who needs poor after sales lack of service like that?

18. oktober 2024
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Svar fra Spinnaker

Thank you for sharing your feedback about your experience with Spinnaker. We understand your concerns regarding the return process for repairs and the associated costs. We appreciate that you recognize the quality of the watch itself, and we want to assure you that customer satisfaction is incredibly important to us.

We’re continually working to improve our after-sales service, and your feedback helps us identify areas for enhancement. If you have any further questions or need assistance, please reach out to us directly. We’re here to help and hope to provide a better experience in the future!

Vurdert til 4 av 5 stjerner

Just Right

Bought a Hull watch leather band. It is nice, took 7-10 business days to arrive. Package was better than my Seiko 5. Band is a soft foam leather not sure if it’s genuine. Matches watch color. Finish and features all work. It’s not perfect but nice, for the price really good.

1. februar 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

So much bang for your buck

I don’t understand all the negative comments about Spinnaker. I bought the Fleuss SpongeBob SquarePants Conch street Limited Edition last Friday and it arrived from Hong Kong in just 5 days with tracking from FedEx. Absolutely amazing quality and service, exceptional weight, feel and finish to the watch, especially the dial with 3D printed hour markers and with the characters on the rotor. Incredible value for money, the tropic strap is super comfortable and the limited packaging is above and beyond for what I paid for it. Crown is screw down, opens and closes without any fault. Hacking and hand winding, it’s incredible how they made all that possible for the small asking price. I highly recommend buying a Spinnaker. This was my first time buying from them and was a great and smooth experience from start to finish. This won’t be the last time I buy from them

6. mars 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Bought a Fleuss Automatic and it really…

Bought a Fleuss Automatic and it really is very good for the money, i fact surprisingly so. It is a well made watch, keeps good time and looks far my expensive than it really is. No clue why so many negatives, makes no sense. Just change the strap to grey silicone as the strap is its only downside.

4. februar 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Bought a hull diver last year

Bought a hull diver last year. It tooks 1 month to arrive here so of you are a customer from Europe be patient. By the way the quality for the price Is astounding. I do really love my wristwatch and jt's One of the best purchase so far

31. mai 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Satisfait de mon achat

J'utilise ma Spinnaker tous les jours, depuis plus de 4 mois maintenant, sans le moindre soucis. C'est une belle montre, bien fini, juste un peu lourde et épaisse. Le calibre (Seiko) est relativement précis. J'aime beaucoup le bracelet grains de riz (à ma grande surprise). Elle a tenu le coup jusqu'à présent même si je ne la ménage pas : c'est une tool watch. Je l'ai acheté sur un site danois (Di..r) à un prix compétitif SANS FRAIS DE DOUANE. Je n'ai pas eu besoin du service après vente qui est apparement inexistant !

3. februar 2025
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Vurdert til 1 av 5 stjerner

Bad Watch

Inflated rrp then heavily reduced to give perception of value and still disappoints at £200 off. Cheap bezel , movement , strap badly designed , loom last but applied thoughtlessly making it a blurry mess and unreadable.

18. desember 2024
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Svar fra Spinnaker

Thank you for sharing your thoughts. We genuinely appreciate your feedback as it helps us understand customer experiences better. We’re sorry to hear that the watch did not meet your expectations in terms of quality and design.

We take product quality seriously and are always looking for ways to improve. If you have specific concerns you'd like to discuss, please reach out to us directly. Your satisfaction is important to us, and we want to ensure that we address your concerns appropriately. Thank you for giving us the opportunity to improve!

Vurdert til 4 av 5 stjerner

Fleuss GMT

In una settimana é arrivato il mio Fleuss GMT. Niente da dire sul prodotto che sembra molto buono e preciso.
Non capisco tutte le lamentele dalla provenienza da Hong Kong e il pagamento degli oneri doganali, peraltro tutto spiegato nei dettagli sul sito….che da la possibilità di pagare anche in 3 rate a interessi zero!
Quando potrò , più avanti, acquisterò un Piccard.

27. oktober 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

They created so much hype that all…

They created so much hype that all their new watches are being scalped before the rest of us genuine collectors don’t even have a chance. New release sold out in less than 1 minute. What’s the point?

25. oktober 2024
Anmeldelse skrevet uten oppfordring
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Svar fra Spinnaker

Thank you for your feedback. We understand your frustration regarding the high demand for our new releases and the challenges it creates for genuine collectors. We strive to create excitement around our watches, but we also want to ensure that our loyal customers have a fair chance to purchase them.

Your input is important to us, and we are continually exploring ways to improve the availability of our products. We appreciate your passion for collecting and hope to provide a better experience in the future. Thank you for sharing your thoughts!

Vurdert til 3 av 5 stjerner

Oui mais......

Montre auto bien finie soit disant anglaise (Hong Kong) animée par un Nh35.
Il y a très souvent des promotions sur le site.
Attention toutefois aux frais de douane!!!!!!
58€ pour ma part réclamés par le transporteur quelques mois après, pour une commande inférieure à 200€....

30. april 2024
Anmeldelse skrevet uten oppfordring
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Svar fra Spinnaker

Merci pour votre retour. Nous sommes ravis que vous appréciez la finition de notre montre automatique. Nous comprenons également vos préoccupations concernant les frais de douane, qui peuvent parfois être inattendus.

Nous travaillons constamment à améliorer la transparence de nos coûts d'expédition pour éviter toute surprise. Votre retour est important pour nous, et nous espérons que vous continuerez à envisager nos produits à l'avenir. N'hésitez pas à nous contacter si vous avez d'autres questions ou commentaires. Merci encore !

Vurdert til 1 av 5 stjerner

Frais de douane cachés

Délai de livraison long, et la bonne surprise de recevoir quelques mois après la livraison une demande de tva à régler de Fedex, eh oui, Spinnaker ne vous dit pas que des frais de douane sont à appliquer car les montres ne viennent pas de la CEE !!!!!!!!!!!!!!!!!!!
Plus de 50€ pour une montre à 268 € !!!!
A fuir ou acheter une bonne vieille seiko.
Honteux, je n'en achèterai plus jamais.....

6. juli 2024
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Svar fra Spinnaker

Merci d'avoir partagé votre expérience. Nous sommes sincèrement désolés d'apprendre que vous avez rencontré des délais de livraison longs et des frais de douane inattendus. Cela ne reflète pas le niveau de service que nous souhaitons offrir à nos clients.

Nous comprenons à quel point cela peut être frustrant, et nous apprécions votre retour, car il nous aide à améliorer la transparence concernant les frais d'expédition et de douane. Votre satisfaction est importante pour nous, et nous espérons que vous nous donnerez une autre chance à l'avenir. Si vous avez des questions ou des préoccupations, n'hésitez pas à nous contacter directement. Merci encore pour vos commentaires.

Vurdert til 1 av 5 stjerner

Their warranty is a joke

Their warranty is a joke. My Spinnaker: sp-5062-11 stopped working with no apparent reason on day within first six month of purchasing. Complicated process including three times providing same information to them, their third party warranty out sourced company, finally I was able to get watch out to them. Close to $58 in shipment both ways (I arranged for sending watch to them and prepaid for return service).

Warranty company sends me invoice for 150 to do following description-
“ Cleaning and Overhaul - Disassembling and cleaning by a Certified Watch Maker. Gears inspected and assembled using
manufacturers oiling spec sheets. Time calibration, exterior case & band Cleaning, lubrication of all seals, and water resistance test. 1 Year Warranty“.

No mention of any damage, nor there was any scuffs, dings, dents nothing and I know that it didn’t have any impact either. Since the description of things needed to be done didn’t have any mention of damage either, I asked Spinnaker to foot the bill. And few days later they came back saying balance wheel is broken due to impact and so they won’t pay. I tried to convince them of there has not been any impact, nor does there is any physical sign of sale and so if something is broken then it will be defective balance wheel to begin with. Since then they have sent a dry apologies saying they won’t cover. My take has been that I don’t even want to watch back in that case as I have already spent 58 dollars and paying 150 more gets me to 208 against my original purchase price of 270.

Net net, please don’t fall for their watches. Based on my experience not quality watches that you would expect. Nor do they have processes or in this case intension to cover warranty even though they say they have 24 month warranty. Isn’t that a joke and nice way to swindle unassuming people like me?

Save your money and go for watches made by genuine micro brands in similar price range.

16. august 2024
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Svar fra Spinnaker

Thank you for sharing your detailed experience regarding the warranty process. We genuinely regret to hear about the challenges you faced with your Spinnaker watch. It’s clear that this situation has been frustrating, and we truly empathize with your feelings.

We strive to provide quality products and support, and your feedback is invaluable in helping us identify areas for improvement. If you haven't already, we encourage you to reach out to our customer service team directly to discuss your situation further. Your satisfaction is important to us, and we want to ensure that we address your concerns appropriately.

We appreciate your comments and hope to provide a better experience in the future. Thank you for reaching out.

Vurdert til 1 av 5 stjerner

No response from customer service

I ordered a Piccard Automatic watch as a gift for my husband and it turned out to be much bulkier and heavier than he wanted, so I tried to return it. The company failed to respond to multiple customer service inquiries. I have gotten no response despite repeated attempts, so I am out the purchase price for a watch I do not want.

17. juli 2024
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Svar fra Spinnaker

Thank you for sharing your experience, and we sincerely apologize for the lack of response from our customer service team. We understand how frustrating it can be when you’re trying to resolve an issue, especially regarding a gift.

Your feedback is important to us, and we want to make this right. Please reach out to us again at info@spinnaker-watches.com, and we will prioritize your inquiry to ensure you receive the assistance you need. We appreciate your patience and hope to resolve this situation for you as soon as possible. Thank you for bringing this to our attention!

Vurdert til 1 av 5 stjerner

Quand on commande une montre on nous…

Quand on commande une montre on nous apprend que les frais de port sont gratuits quelle mauvaise surprise de recevoir par la suite une facture de FedEx de 82€ pour des frais de douane , ce n’est mentionné nulle part lors de la commande plus jamais je ne passe commande sur ce site

11. juli 2024
Anmeldelse skrevet uten oppfordring
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Svar fra Spinnaker

Thank you for sharing your experience. I'm so sorry to hear that you encountered an unexpected customs charge for your order. We offer free shipping worldwide, but it's important to note that we do not cover import duties and taxes. We reiterate this information in our shipping policy and during the checkout process. We understand that these charges can be frustrating and apologize for any confusion regarding this matter. Your feedback is valuable and will help us improve our communication in the future. If you have any further questions or concerns, please feel free to contact us. We are here to help.

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