Smith & Byford Anmeldelser 

Operative was really nice genuine friendly guy . He spent time methodically doing the check. Felt happy that he had done a good job!

I had no hot water I phoned Smith & Byford they were out early the next day and fixed it without any issues the engineer was great he was friendly and respectful of my home really good service and very impressed with how quickly they attended

Arrived on time. Friendly engineer and efficient service. Covered shoes to protect the carpet. Excellent.

Smith and byford carried out a full gas safety check at my flat. They did a very effective and helpful service. They arrived on time and worked quickly and left the kitchen area clean where they had worked. They noticed that the smoke alarm and thermostat were not working and replaced the same without extra charges which was great.
They had worked on the boiler over a year ago and they fixed a problem that another firm had overlooked with the installation.
I appreciate their clear friendly help with these issues.

It was just a gas safety check but engineer was on time,very polite, worked efficiently and listened to the questions I asked. Recommend Smith and Byford. Only complaint is they are difficult to get hold of. My phone won't let me go to their portal as it says it unsafe. 😒

The engineer was punctual,polite and friendly.He was very thorough in his work too

Excellent service very quick professional response

Punctual, professional carried the replacement part that was needed so no 2nd visit required.
Never had an issue with Smith and Byford , the same can’t be said for other contractors used by L B Southwark

Would recommend smith and byford

Absolutely disgusting day seven with no water and no hot water apparently knocked five times yet no one heard unhelpful on the phone awful customer service avoid this company

The man that did the work was very good he show us who he was did what he had to and and also look at my boiler and sorted out a lose nut he did a great job and put my mind at rest thanku

It was the extractor fan in the kitchen , it’s working ok now , engineer came and fixed it ! Very quickly ..it’s only they could not specify accurate time to attend .

I had excellent service with the operative that came to my property yesterday. He was very kind and pleasant and polite.over and done with in less than 10 minutes.

Thank you for this service that you have provided for us it was quick Swifty and efficient. Came on time and did the job brilliantly.

No problems, fast and efficient

Gas engineer turned up within the allotted time window. Was polite and helpful.

Had a gas safety check & I must say the young gentleman Isac that came was extremely good polite & I would highly recommend Smith and byford they are an excellent company

The company is full of liars that prey on disabled customers and only do the job properly if they're being supervised by the local authority. They repeatedly make claims that they attempted to complete an appointment without actually turning up until I got a video doorbell installed. Every visit they leave something damaged behind and they claim I haven't communicated with them so I've taken to recording every contact I have with them as evidence of when I have communicated with them. I'd understand if I was a paying customer, but if I was a paying customer I surely would not be using them. If I hadn't been made redundant I would be pleading with my local authority to use the previous gas and boiler servicing company who fully understood and accommodated my needs instead of traumatising me so severely that every contact with them puts me on the verge of having a panic attack (and actually has on two occasions). Do NOT recommend them for anything and will be actively encouraging other residents to tank their ratings online now because how this company is rated above 3 stars absolute boggles my mind.

I am totally disgusted by the Boiler Inspection engineers and their administration. As a caregiver we have a strict timeline to work to. As a disabled young adult with protected characteristics, an appointment was given with the legal expectation of reasonable adjustments to the appointment. But even with a clear understanding agreed by both the company and the client’s council ( who I was told was the client) the home tenant’s needs and rights was disregarded. The Tenant who I care for made three phone calls to ensure her appointment was adhered to, with regard to my next appointment where client had to attend hospital. Despite everything, the engineer turned up after the appointed time insisting to gain access to the property. This was post my client’s telephone can and email advising them that she would have to rebooked.
I called the office later as her caregiver and was advised the wrong time, they did not acknowledge my client’s calls or email advising them that the appointment would have to be rescheduled. They denied the client ever communicating with them.

The Disability Discrimination Act (DDA) was introduced to protect the rights of disabled individuals, including those with physical disabilities, mental impairments, or visual impairments. However, in England, Wales, and Scotland, the Equality Act 2010 replaced the DDA, bringing together and strengthening protections against discrimination.

Clearly training and an apology including rebooking the client’s appointment need a to be made by this company and the (client/council SE145NJ ) serving this vulnerable client.
United Kingdom