I recently needed to update the email address on my Smilebox account, and the process was quick and easy. Compared to other services where verification can be a hassle, this was refreshingly smooth. I... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I had multiple issues trying to get the Smilebox to run smoothy after many years of successfully using Smilebox. They gracefully supported me through this transition. It worked and I successfully sent... Vis mer
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I explained my problems. At least 2 different parties who understood my questions answered and helped me through the process needed to clear things up. I got knowledgeable advice. Moreover, they st... Vis mer
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I had misplaced a video from 10 years ago and couldn’t find it anywhere. Customer service searched and searched until they found it. It was the highlight of my friend’s celebration. I appreciate you a... Vis mer
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Informasjon om virksomheten
Om Smilebox
Skrevet av virksomheten
Smilebox enables people to tell the stories of their lives, big and small; in fun, simple and creative ways with custom ecards, slideshows, invitations, and more.
Smilebox offers making fully-customizable creations for any occasion or event. Super fun and easy to use, we've got something for everyone!
Kontaktopplysninger
4,7
Enestående
4k anmeldelser
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
They responded very quickly and were…
They responded very quickly and were very kind with my email request. I love being able to share my creations with my staff/co-workers on special occasions. This timely request was for Veterans Day. We have 2 veterans in our department, I was able to create and honor them with a beautiful card. I love being able to create and share when our co-workers have new little bundles of joy. I really appreciate the service and love to be able create and share, Thanks again
11. november 2024
Anmeldelse skrevet uten oppfordring
Svar fra Smilebox
We are extremely happy to receive such wonderful comments!
Svar fra Smilebox
We appreciate your comment :)
extremely fast response.
extremely fast response.
4. november 2024
Anmeldelse skrevet uten oppfordring
Svar fra Smilebox
Thanks for taking the time to share your review!
Very good customer service
Very good customer service. Thank you Olha
22. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra Smilebox
Thank you as well for your review!
Svar fra Smilebox
Happy to hear that :)
What was great was the fact that i had…
What was great was the fact that i had a problem with my account which I could not fix. I contacted Smilebox and it was fixed for me the next day! Awesome service.
2. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra Smilebox
What a great review! We are glad that your problem is now fixed :)
Customer Service
The turnaround time in processing my request and the resolution offered.
21. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra Smilebox
We appreciate your feedback!
Support consistent and results very…
Support consistent and results very rewarding!
4. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra Smilebox
Thank you for the comment!
We were able to fix my problems very…
We were able to fix my problems very easy...
29. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra Smilebox
Glad to hear that :)
They listen
The customer service is great. They listen to their clients and address their needs.
20. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra Smilebox
We are always here to assist you, thank you!
Svar fra Smilebox
Thank you for sharing your experience :)
Exceptional Customer Service!!!
Exceptional Customer Service!!!! Quality is 100%
13. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra Smilebox
We highly appreciate your comment!
Excellent response time and answered my…
Excellent response time and answered my question and upgraded my plan in one contact. Love Smilebox... I'm a return customer from their early days... Still rocks!
27. august 2024
Anmeldelse skrevet uten oppfordring
Svar fra Smilebox
Happy to help! ❤️
Smilebox's costumer service department…
Smilebox's costumer service department was friendly to work with as well as time efficient. We will continue to use Smilebox and spread the word about the great costumer service.
19. august 2024
Anmeldelse skrevet uten oppfordring
Svar fra Smilebox
What a great feedback! And we will continue to provide great customer service :)
Smilebox Rocks!
Smilebox representatives met my needs in a speedy manner. I typically have a window of time to enjoy leisure time doing collages. If the problem is not solved in a timely manner, I feel the membership is not worth it. All is good!
25. august 2024
Anmeldelse skrevet uten oppfordring
Svar fra Smilebox
Thank you for the comment!
A pleased old customer.They were prompt to help me with my…
They were prompt to help me with my problems.They continue being the great company I know for years.
20. august 2024
Anmeldelse skrevet uten oppfordring
Svar fra Smilebox
We appreciate your review!
Response time was great and elevation…
Response time was great and elevation to a tech team was quick so no complaints with the customer service. I love the software but find that I have to contact for tech support every time I use it ... which is time consuming and a bit aggravating. It won't stop me from using the app though! I think it's a fantastic product. I just wish it was a little more intuitive for the layperson.
20. august 2024
Anmeldelse skrevet uten oppfordring
Svar fra Smilebox
Thank you for the feedback! We will do our best to make the platform more user-friendly.
I had to make a late change to my…
I had to make a late change to my contract and they were very kind and understanding. A real shock in today’s unkind world. Thank you Smilebox
14. august 2024
Anmeldelse skrevet uten oppfordring
Svar fra Smilebox
We were glad to help you out! Thank you for sharing your experience :)
Dear Smilebox
Dear Smilebox: How can I rate you honestly? 'Good' is not good enough! I appreciate all you've done to get me on the correct and renewed Smilebox site. Your customer service is beyond "Good" and on into Wonderful! Fantastic!!! Awesome!!!! Mind-Blowing!!!! Fabulous!!!!! and more superlatives than I can remember. Thank you all so very much. I'll be back! Yep! It took me a lot of time, but the Smilebox turned out professional grade, and saved the awesome memories of my family.
Also, I'm forever grateful for Olha and the wonderful service this Assigned agent did for me. Waaaaaaaaaay beyond Good!
Thanks again, Georgina
13. august 2024
Anmeldelse skrevet uten oppfordring
Svar fra Smilebox
This is such an amazing comment! We are so grateful for your kind words :)
Quick and Efficient
Olha was very quick to respond and took care of my request quickly. I appreciate their / your understanding of the situation I had.
14. august 2024
Anmeldelse skrevet uten oppfordring
Svar fra Smilebox
Thank you for the feedback!
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.