Sehr guter, kundenfreundlicher Service, schnelle Antwort, freundlich und kompetent. Ich bin sehr begeistert und bestelle sehr gerne bei Sister Jane. Sehr empfehlenswert!
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Great customer service and gorgeous dresses. Bought two dresses, unfortunately neither fit so had to return but made a mistake with the form so reached out to customer servie. Maria couldn't have... Vis mer
Selskapet har svart
I am very impressed by the customer service at Sister Jane. When I needed to reach out to them, the team was very responsive, courteous and helpful. While so many online companies seem so faceless, Si... Vis mer
Selskapet har svart
What a beautiful brand with fabulous customer support! I reached out after seeing an outfit on John Lewis which was sold out, and the team found it for me and made it available to purchase!... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
London-based womenswear label. Vintage-inspired accessible design with a high-end look & feel.
Kontaktopplysninger
36 Golborne Road, W10 5PR, London, Storbritannia
- hello@sisterjane.com
- www.sisterjane.com
4,6
Enestående
668 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 93 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Amazing customer service helping with a…
Amazing customer service helping with a refund issue I had. Highly recommend!
1. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Sister Jane
Dear Tor,
Thank you for the lovely review!
We really value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Buena atención al cliente
La compra ha sido facilísima y el servicio de atención al cliente, rápido y resolutivo. Buena experiencia!
31. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Sister Jane
Dear Laura,
Thank you for the sweet review!
We truly value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Brilliant quality clothes & excellent…
Brilliant quality clothes & excellent quality customer services. Would highly recommend
3. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Sister Jane
Dear pauline,
Thank you for the lovely review!
We truly appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Lovely shop with unique designs
Although they didn’t have some of the exact sizes I wanted in stock (they only make small batches of each design), the pieces I did order were fantastic quality and the customer service I experienced from Kris was great- attentive, quick to respond, helpful.
28. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Sister Jane
Dear Joseph,
Thank you for the sweet review!
We really appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
First of all
First of all, just love, sister Jane’s dresses always so cute and well-made, every time I contact them I get a response almost immediately👍 great customer service
28. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Sister Jane
Dear Lori,
Thank you for the lovely review!
We really appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Amazing customer service!
Mia was so helpful and issued a credit note for my return even though it was late.
Cut to 3 months later when I was about to place another order and realised my credit note had expired - I emailed Mia remembering how helpful she was on the off-chance I could extend the voucher. She responded immediately with an extension, no questions asked.
I can't wait to wear the new dress to an event soon!
Thank you!
28. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Sister Jane
Dear Maddy,
Thank you for the sweet review!
We really appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Gorgeous jacket 😍
Purchased a lovely jacket. Excellent customer service when dealing with an issue.Thank you 😊
10. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Sister Jane
Dear Lisa,
Thank you for the lovely review!
We truly value and appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Fantastic communication and service as…
Fantastic communication and service as well as beautiful clothes.
24. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Sister Jane
Dear Wendy,
Thank you for the sweet review!
We truly value and appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Helpful customer service
I recently ordered from sister Jane and Mia in customer service was very helpful when I had queries about my package arrival.
23. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Sister Jane
Dear Áine,
Thank you for the lovely review!
We really value and appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Great and responsive customer service
I was looking for a dress in another size, i found it at the site of sister jane and ordered it, but a few minutes later i got a notification that it was available at a local distributor. The last one would arrive faster, I sent an email to cancel my order at Sister Jane to not have two dresses. They picked it up so fast and I did not have to worry about the order. The customer service is great.
20. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Sister Jane
Dear K.M,
Thank you for the sweet review!
We truly value and appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Sister Jane is great
Sister Jane is great! We all love their quirky fabulously individual designs! And their customer services is just excellent, responsive and informative taking time to really answer questions and give clear guidance/reassurance. It’s rare in today’s world of fast fashion to find such a gem both for design, ethos and attentive customer care. Thank you!!
21. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Sister Jane
Dear Mrs MorganAllen,
Thank you for the lovely review!
We really value and appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
✨ Five-Star Service fSister Jane ✨
I recently reached out to Sister Jane to return a few items, and I was genuinely impressed. Within just half an hour, their customer service team responded with grace and efficiency. Every question I had was met with clarity and kindness, and my issue was resolved faster than I expected—seamlessly and stress-free.
It’s rare to find a brand that combines style with such thoughtful support. Sister Jane didn’t just meet expectations—they elevated the experience.
Highly recommend for anyone who values both fashion and flawless service. I do love even more this whimsical and romantic brand🩷
21. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Sister Jane
Dear Amalia,
Thank you for the sweet review!
We really value and appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Amazing customer service
Amazing customer service. My daughter tried on a shirt that was too short for her and we returned it and I hadn’t realised it had make up on it. Sister Jane was so accommodating and offered to try and remove the marks which they did successfully and then offered me a full refund. I am so grateful as they were so helpful and I was so worried I would not get a refund. Quite my fave brand.
21. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Sister Jane
Dear emma,
Thank you for the lovely review!
We truly value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Not as good quality as I expected
I bought 2 items. For the price I was disappointed with the quality. The neck on the dress was weirdly baggy, the skirt fabric looked and felt cheap. Customer services was helpful when I was confused about their return system.
21. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Sister Jane
Dear Amy,
Thank you for sharing your feedback. We’re sorry the items didn’t meet your expectations. Your comments have been passed to our team, as we take all feedback seriously and use it to keep improving.
We always aim to provide detailed product information, and you’re welcome to reach out anytime for tailored personal advice. We truly appreciate your input and will keep striving to do better.
Kind regards,
SJ x
Great customer service
I had a great experience dealing with Maria when I had a query in relation to my order. She was very prompt with her responses and was super helpful.
20. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Sister Jane
Dear Rachel,
Thank you for the sweet review!
We really appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Best-in-class customer service
Best-in-class customer service
I always get the answers I need before making a purchase. The team has been really helpful 🙏🏻🫰
Since I’m an overseas customer, I tend to ask a lot of questions — yet the team is always so kind and patient in helping me.
8. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Sister Jane
Dear Asamaporn Julawongsarn Ploy,
Thank you for the sweet review!
We really appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Sister Jane has EXCELLENT customer…
Sister Jane has EXCELLENT customer service! I accidentally ordered the wrong size and since I live in the USA I didn't want to have to make a return. I reached out and they had the matter resolved within like an hour. Their team is always so nice and very responsive. Thanks Sister Jane!
2. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Sister Jane
Dear Shelly,
Thank you for the lovely review!
We really appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Fab Service
Super helpful service when trying to locate a dress which is unfortunately now sold out. Sent me an email over with similar dresses.
6. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Sister Jane
Dear Johanna,
Thank you for the sweet review!
We truly appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Really helpful customer service
Really helpful customer service
23. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Sister Jane
Dear Flos,
Thank you for the lovely review!
We really appreciate and value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Mia at Sister Jane was brilliant
Mia at Sister Jane was brilliant. Very very helpful and quick to respond. She even organised DPD to come back for a certain day. 10/10
17. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Sister Jane
Dear Eve,
Thank you for the sweet review!
We really appreciate and value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Dette er Trustpilot
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